CHECK-IN English酒店办理入住程序.doc

CHECK-IN PROCEDURECHECK-IN WITHOUT RESERVATIONR: Good morning/afternoon/evening! Welcome to golden-sun hotel. How may I assist you, sir/madam? G: Hello. My name is Jack; Id like to check-in.R: Certainly, sir. Do you have a reservation, please?G: Im afraid not.R: That would be ok if you didnt get a reservation. We have superior rooms, deluxe rooms, executive rooms and suites. Which kind of room would you prefer?G: A single room, please.R: Mr. Jack, we have some single rooms at RMB560 and RMB690, both include breakfast, which kind would you like?G: The one at RMB690 sounds fine.R: Certainly, sir. Would you like a smoking room or non-smoking room? And how long would you stay?G: A smoking room for three nights. R: All right, MR. Jack. May I have your passport, please?G: sure.R: Please wait for a moment, MR. Jack; I will take the check-in procedure for you.G: All right.R: Thank you for waiting, sir. And how would you like to pay the deposit, in cash or by credit card?G: By credit card.R: May I have your credit card, please?G: Sure.R: Thanks! Let me confirm, sir. The room rate is 690yuan per night, and you will stay for three nights. We will take 3000yuan for deposit.G: Ok.R: MR. Jack, these are the registration form and deposit receipt, would you please sign here?G: Ok.R: Thanks! MR. Jack, here are your room key and breakfast coupon. Your room number is 1802, on 18th floor. Breakfast is served in western restaurant at the ground floor between 7:00 to 10:00AM. The bellman, XX, will show you to your room. If you need any assistance, please feel free to contact us through the extension number “3”. I hope your will enjoy your stay with us.R: XX, this is MR. Jack, please show him to his room. Thanks!CHECK-IN PROCEDURECHECK-IN WITH RESERVATIONR: Good morning/afternoon/evening! Welcome to golden-sun hotel. How may I assist you, sir/madam? G: Hello. My name is Jack; Id like to check-in.R: Certainly, sir. Do you have a reservation, please?G: Yes.R: MR. Jack, did you make the reservation under your name?G: Yes, its Jack, J-A-C-K.R: Just a moment, please, sir. I will check our reservation record Thank you for waiting, sir. Your have booked a single room for three nights; and the room rate is 690yuan per night with breakfast.G: Yes.R: MR. Jack, would you like a smoking room or non-smoking room? G: A smoking room would be fine. R: All right, MR. Jack. May I have your passport, please?G: sure.R: Please wait for a moment, MR. Jack; I will take the check-in procedure for you.G: All right.R: Thank you for waiting, sir. And how would you like to pay the deposit, in cash or by credit card?G: By credit card.R: May I have your credit card, please?G: Sure.R: Thanks! Let me confirm, sir. The room rate is 690yuan per night, and you will stay for three nights. We will take 3000yuan for deposit.G: Ok.R: MR. Jack, these are the registration form and deposit receipt, would you please sign here?G: Ok.R: Thanks! MR. Jack, here are your room key and breakfast coupon. Your room number is 1802, on 18th floor. Breakfast is served in western restaurant at the ground floor between 7:00 to 10:00AM. The bellman, XX, will show you to your room. If you need any assistance,