保安部内务条例001.doc

SHANGRI-LA HOTEL WENZHOUHUMAN RESOURCES POLICY & PROCEDURETITLE主题: SECURITY INNER MANAGEMENT 保安部内务条例POLICY NO.政策编号: SEC-SEC-001REVIEWED BY审阅: RM 驻店经理PREPARED BY 起草: SEC MGR 保安部经理APPROVED BY批准: GM总经理 DATE PREPARED起草日期 :2008年12 月10日EFFECTIVE DATE生效日期: 2009年 01月01 日COMMUNICATE TO致: SECURITY EMPLOYEES保安部全体员工LAST UPDATE最新更新:I. PURPOSE 目的This policy is established in order to strict discipline and behavior for security colleague.严格保安人员的工作纪律，规范工作行为标准。II. SCOPE OF APPLICATION 适用范围This policy will apply to all Security Department employees 该政策适用于所有酒店保安部的员工。 III. POLICY & PROCEDURE 政策及程序A. JOB GUIDELINES 工作准则1 Neat and civility appearance is required when on duty.值班时必须着装整齐，仪表大方，姿态端庄，不许抱胸插手。 2 Strictly comply with working schedule, wear employee card and punching.严格遵守上下班时间，配戴工作牌按照员工通道进出入并打卡备案。3 Obey the management and distribution unconditional from supervisors.做到无条件服从上级管理和分配。4 Strictly comply with hand over policies and duty roster. Dont leave post unauthorized until handover post.严格遵守交接班制度，列队上岗，下一班没接班时不得擅自离岗。5 Familiar with job features, responsibilities, and standard for all security positions.熟练掌握保安部各岗位工作特点，岗位职责和工作标准。6 Contact with guests and employees in good manner and attitude.接触客人、员工要彬彬有礼，交流时要注意语气态度。7 Tolerate and convince by sound reasoning to deal with problems.处理问题力求做到容忍宽大，以理服人。8 Chatting, reading, writing, listening CD, smoking, eating, and talking private phones and visiting are not allowed when on duty. Special cases should be reported and approved by security supervisor. 值勤时不得聊天、看书报、写信函、听CD、吸烟、吃东西，打私人电话，谢绝来访，如果有特殊事情必须报告保安当班主管批准方可。9 Take advantage of job to do any personal business with guests is not allowed when on duty.值勤时不得利用工作之便与客人进行任何私人交易。10 To ask tips or gifts by any reasons or modes from guests are not allowed when on duty.值勤时不得以任何理由或任何方式向客人索取小费和礼物。SHANGRI-LA HOTEL WENZHOUHUMAN RESOURCES POLICY & PROCEDURETITLE主题: SECURITY INNER MANAGEMENT 保安部内务条例POLICY NO.政策编号: SEC-SEC-001REVIEWED BY审阅: RM 驻店经理PREPARED BY 起草: SEC MGR 保安部经理APPROVED BY批准: GM总经理 DATE PREPARED起草日期 :2008年12 月10日EFFECTIVE DATE生效日期: 2009年 01月01 日COMMUNICATE TO致: SECURITY EMPLOYEES保安部全体员工LAST UPDATE最新更新:11Sleeping and drunk is not allowed when on duty.值勤时不得睡觉、不得带有酒气。12Its a prohibition that unauthorized leaving post. Leaving post because of eating, drinking, washroom and so on, should be reported and wait for someone else come to replace the post值勤时严禁随意离岗，如需吃饭，喝水，去洗手间等，需报知当班主管同意，并有他人替岗后方可离开。13Its a prohibition that using facilities for guests except special cases.非特殊情况严禁使用客用设施。14Building structures and passages of positions in the hotel should be familiarized.熟悉酒店建筑结构和各部位的通道走向。15The place and application of alarm and fire-fighting equipments must be familiarized.熟悉酒店报警设施及消防器材位置和用途，熟练掌握其使用方法。16Fire alarm should be reported and taken effective measures whatever level and volume.如发生火警，不论程度大小，都必须及时按照规定通报并采取有效措施灭火。17Do not enter guest rooms, storage rooms, offices, kitchens and server rooms except necessary.非工作需要不得进入客房，仓库、办公室、厨房、以及服务员工作间。18Unfair methods and illegal or criminal activities are not allowed when on duty.值勤时不得采取不正当的手段包庇、掩护违法犯罪活动。19To damage frame of hotel or venally are not allowed when on duty.值勤时不得以权谋私或做任何有损酒店声誉的事情。B. LEAVE APPLICATION 请假制度1 Leave with any reasons must be applied and get the approval.本部员工无论何种原因需要请假时，必须填写请假报告，逐级上报审批方可生效。2 Supervisor must get the approval from division manager and security guard get the approval from supervisor for temporary leaving within 2 hours.临时请假不超2小时的，主管级需部门经理批准，保安员由主管批准。3 Its a strict prohibition that skips a grade to ask a leave. Apply leaving over 2 days must base on employee rules by human resource department.严禁越级请假，请假2天以上必须遵照人力资源部颁布的员工守则为准则。4 Its not allowed to revise duty roster without permission. Special case must be approved by supervisor and reported to security office.原则上不准擅自调休，如有特殊情况，需在规定的上班时间两个小时以前，报告保安部经理办公室备案。5 Report late returns by telephone or fax for special situation and provide the official proof.如果休假因特殊情况不能按时归队的，应有电话、传真汇报，返回时必须有地方政府机关，公安机关，医院证明或涉及特殊情况的单位证明书。SHANGRI-LA HOTEL WENZHOUHUMAN RESOURCES POLICY & PROCEDURETITLE主题: SECURITY INNER MANAGEMENT 保安部内务条例POLICY NO.政策编号: SEC-SEC-001REVIEWED BY审阅: RM 驻店经理PREPARED BY 起草: SEC MGR 保安部经理APPROVED BY批准: GM总经理 DATE PREPARED起草日期 :2008年12 月10日EFFECTIVE DATE生效日期: 2009年 01月01 日COMMUNICATE TO致: SECURITY EMPLOYEES保安部全体员工LAST UPDATE最新更新:C： REWARD AND PUNISHMENT POLICIE 奖罚制度These policies are established for encouraging advanced and punished faults and will be reference for reward andpromotion.为了鼓励先进，惩罚过失，特制定奖罚制度，有下列表现之一者，本部将予以奖励和作为晋升的参考。1 The person who has great contribution to hotel. 对酒店安全管理有重大贡献者。2 The person who returns to the owner what one has picked up.拾金不昧将客人财物交公者。3 The person who stops or reports employee who break the rules.制止或举报本部员工违章乱纪者。4 The person who brings on good suggestion and accepted.对本部工作提出良好建议并被采纳者。5 The person who works duteously or receives commendatory letter.对工作尽忠职守或外部来函表彰者。6 The person who protects properties and hotel image or struggle with offenders.为了保护酒店财产和声誉，勇于同犯罪分子做斗争者。Warning, refuse and expel to the person who has the behaviors as following:有下列表现之一者将予以警告，签单，乃至辞退、开除处理。1 The person who doesnt care the appearance or wear employees permit and doesnt improve after indicate repeatedly.当值时不注意仪容仪表、不佩戴工牌，经多次指出而无明显改善者。2 The person who doesnt obey the assignment from supervisors.工作中不服从上级分配和管理者。3 The person who arrives late frequently or doesnt punching the card.经常迟到早退，又不打卡备案者。4 The person who leaves post without needs or special situation.无特殊情况或工作需要擅自脱离岗位者。5 The person who sleeps on duty.当值时睡觉者。6 The person who abuse of power for ones gains.当值时滥用职权，以权谋私者。7 The person who smoking, eating, reading, chatting, listening CD or writing and doesnt improve after indicate repeatedly.当值时吸烟、吃东西、看书报、聊天、听耳机、写私人信件等，经多次指出无明显改善者。8 The person who enter storage room, guest room, kitchen, office or server room on duty without permit. 当值时私入库房、客房、厨房、办公室、服务员工作间者。SHANGRI-LA HOTEL WENZHOUHUMAN RESOURCES POLICY & PROCEDURETITLE主题: SECURITY INNER MANAGEMENT 保安部内务条例POLICY NO.政策编号: SEC-SEC-001REVIEWED BY审阅: RM 驻店经理PREPARED BY 起草: SEC MGR 保安部经理APPROVED BY批准: GM总经理 DATE PREPARED起草日期 :2008年12 月10日EFFECTIVE DATE生效日期: 2009年 01月01 日COMMUNICATE TO致: SECURITY EMPLOYEES保安部全体员工LAST UPDATE最新更新:9 The person who doesnt comply with employees dormitory policy.不遵守员工宿舍制度。10The person who make lapses during working because of being craven.因胆小怕事而