EnglishTrainingforhotelPPT课件

EnglishTrainingforhotel酒店英语培训 HumanResourseDepartmant 2018 9 3 Breaktheice let splaygame Colors色彩的表达 在表达颜色的深浅时 直接在颜色前加dark 深 或light 浅 即可 如深蓝色为darkblue 浅红色为lightred Whatcolorisit It s GREEN RED GREEN BLUE BROWN GREY ORANGE PURPLE WhoIam 1 Introduceurself 1minute 请向客人作一个简短的自我介绍 告诉客人你的姓名和工作岗位 Goodmorning Welcometo Mynameis I mthebellboy MayIhelpyou 常用语 2 四个方面 a 日常用语 b 前厅部常用c 客房部常用d 餐饮部常用 酒店常用词汇 句子 Greeting问候 Howdoyoudo Goodmorning afternoon evening Howareyou doing Nicetomeet seeyou WelcometoJinlingNewTownHotel Asking inquiring征询用语 Wouldyouliketoleaveamessage 您需要留口信么 Ibegyourpardon 您能再说一遍么 Whatdoyouthinkofourservice 您觉得我们的服务怎么样 MayIknowyourname roomnumber 能告诉我您的名字 房号么 Asking inquiring征询用语 MayItakeyourordernow 现在可以点菜了么 MayIhaveyoursignatureplease Pleasesignhere 请签字 HowaboutaXXX XXX怎么样 WouldyouliketohaveXXX 用点XXX怎么样 Arousingattention提醒用语 Mindyourstep 请走好 Afteryou 您先请 Pleasedon tleaveanythingbehind 请带好您的随身物品 Pleasedon tsmokehere 这里不允许吸烟 Hereyouare 给您 Beawareoftheceiling sir 小心头顶 先生 Expressinggoodwishes祝福用语 Congratulations 祝贺你 MerryChristmas 圣诞快乐 Happynewyear 新年快乐 Haveagoodtime 祝您愉快 Haveanicetrip 祝您旅途愉快 Enjoyyourstay 祝您住宿愉快 Answer回答 Youtoo Thesametoyou 重复祝福语 你也一样 Expressingthanks致谢 Thankyou 谢谢你 Thankyouverymuch 非常感谢 Thankyoufortellingus 谢谢您告诉我们 Thankyouforwaiting 谢谢您的等待 Answer回答 Youarewelcome Mypleasure Apologizing致歉 Ibegyourpardon sir 请客人重复时 Excusemeforinterrupting 不得以打扰客人时 Sorrytohavebotheredyou 打扰客人后 I msorry Aguestiswaitingforme 中止谈话时用 I msorry Thehouseisfullybooked 客满时用 Answer回答 That sallright Itdoesn tmatter Farewell告别 Goodbye 再见 Seeyou 再见 Goodnight 晚安 Hopetoseeyouagain 欢迎下次光临 Directions有关方向的表达 HowcanIgettothe 去XXX怎么走 Goupstairs downstairs 上 下楼 It sonthesecond third floor 在二楼 Thisway please 请这边走 Turnleft right 左 右转 Itwillbeonyourright 在您的右边 Aboutcomplaints处理投诉用语 1 Don tworry 不要担心 Iapologizeforthis 我为此事道歉 I mafraidit sagainstthehotel sregulations 对不起 这不符合酒店的规定 I llreportittoourmanager 我会把此事报告给经理 Aboutcomplaints处理投诉用语 2 Iassureyouitwon thappenagain 我保证此事决不会再次发生 We llgiveyoua10 tenpercent discount 我们会给您打九折 I lllookintothematter 我会调查一下 Itwon tbetoolong sir 时间不会太长的 先生 餐饮部常用语 1 1 Welcometoourrestaurant 2 Doyouhaveareservation 3 IsthereservationmadeundermissRose 4 Howmanypeoplearethereinyourparty 5 I msorry ourrestaurantisfullforaweddingparty 6 Therewillbeawaitofhalfanhour sorrytohavekeptyouwaiting 餐饮部常用语 2 7 Besuretocallusthemomentyouhavevacantseats 8 Goodafternoon banquetreservation mayIhelpyou 9 MayItakeyourordernow Iwanttoordersomespecialty10 We vebookedawindowtableforfourperson butthereisachangeinthenumberofperson 11 AreyougoingtotakeChineseorwesterncuisine 餐饮部常用语 3 12 Thankyouforyourunderstanding 13 I dliketobookabanquetinaprivateroomfor8at6 30p m tomorrow Underwhosenameisthereservationmade 14 Howmuchforfoodperperson Theminimumchargeforaprivateroomis100RMB 15 Thepriceis120RMBperpersonexcludingdrinks 餐饮部常用语 4 16 IsthereanythingelseIcandoforyou 17 MayIhaveyournameandroomnumber 18 Wouldyoulikesomedrinkswhileyouarewaiting 19 Whatwouldyouliketodrinkbeforeyouorder 20 MayIsuggesttoday sspecialty 餐饮部常用语 5 21 Howwouldyoulikeseparatechecks bills 22 WouldyouliketogoDutch 餐费平摊 23 Howwouldyouliketosettleyourbill pay signingtoyourroom incashorbycreditcard 24 Wouldyoupls signhereforconfirmation 25 Thechef sspecialtyis 26 It sspicy light rich strongtender crisp savory hot sweet sour bitter 餐饮部常用语 6 28 eventorder活动订单 宴会订单29 theatreset up剧院式 U shapeE shapeT shapeclass roomset up30 Wewouldalsoliketohavebannerinthelectureroomandposterinthelobby 31 Howwouldyoulikeyourbeef eggdone 32 Rare mediumorwell done 餐饮部常用语 7 34 sunnysideupovereasyoverhard35 watermelonpineapplemandarinorangegrapestrawberrykiwifruitgrapefruit 柚子 36 Isthereanyparticularbrandyoulike sir WhencanItakeawaytheplatesandglasses 前台接待英语 1 omakeareservation预订Tocheckin入住Bytheway顺便问一下Incase以防 万一Accordingto根据Either or 或者 或者Rightaway马上 前台接待英语 2 Tag n 标签Prefer v 更喜欢Recommend v 推荐 介绍Tiring a 使疲劳的Trunk n 行李箱Cash n 现金 现款CreditCard n 信用卡Available a 可得到的 前台接待英语 3 Topullup 使 停下Tohaveacheck检查 复核Tofillin out 填写 填好Toshowsb up带 领 某人上楼Tobebookedup预订完了Togetintouchwith与 取Torecommend to向 推荐 得联系 前台接待英语 4 前台接待英语 5 HotelServices Housekeeping客房 1 H Housekeeping MayIcomein 我是客房人员 请问我可以进去吗 G Yes whatisit 可以 有什么事吗 H I msorrytodisturbyou Ms butwewouldliketocleantheroom Maywedoitnow 小姐 抱歉打扰您了 我想打扫房间 请问我们可以开始吗 G Well I mabitbusyatthemoment Canyoucomebacklater 嗯 我现在很忙 你能不能晚一点再来 H Whattimewouldbeconvenient Ms 小姐 请问什么时候方便呢 Housekeeping客房 2 G Let ssee Couldyoucomeagainaround5p m 这个么 你大概下午5点左右再来可以吗 H I mafraidnocleaningcanbedonebetween4 30and6p m maywecomebetween6and7 30p m 不好意思 下午4点半到7点半之间我们不进行客房清扫工作 请问下午6点到7点半之间可以吗 G Iguessso I llbeoutthenanyway 我想是可以吧 反正那时候我不在 Housekeeping客房 3 TurndownservicemayIcomein 开夜床服务 我能进来吗 CanIhaveitpressed 请你们熨一熨好吗 I llsendsomeonetopickitup 我会派人去取 Thereisasurchargeforexpressservice 加快服务将收取附加费 Pleasecompletethelaundrylist 请填好洗衣单 I llsendthe toyourroomassoonaspossible 我会尽快把它们送到您的房间 Iamtheattendant wouldyoupleaseshowmeyourroomcard 我是服务员 请给我看一下您的房卡好吗 Housekeeping客房 4 TurndownservicemayIcomein 开夜床服务 我能进来吗 CanIhaveitpressed 请你们熨一熨好吗 I llsendsomeonetopickitup 我会派人去取 Thereisasurchargeforexpressservice 加快服务将收取附加费 Pleasecompletethelaundrylist 请填好洗衣单 I llsendthe toyourroomassoonaspossible 我会尽快把它们送到您的房间 Iamtheattendant wouldyoupleaseshowmeyourroomcard 我是服务员 请给我看一下您的房卡好吗 Conversations 3 BookaStandardRoom A Goodmorning RoomReservation CanIhelpyou B Iwouldliketobookaroominyourhotel A Whatkindofroomwouldyouprefer B Astandardroomawayfromthestreet please A Allright sir Fromwhichdateandforhowmanynights B FromtomorrowtoAugust10th That ssixnights ASpecialRateforNewMembers A Hello RoyalHotel AnythingIcandoforyou B Yes thisisJeffspeaking I dliketoreserveatwinroomforsixdays A Forwhichdatesdoyouwanttobooktheroom B FromtomorrowtillSeptember9th Sixdaysintotal A Onemoment please Yes wecanconfirmoneroomforsixdays B Thankyou I myournewmember Isthereaspecialrate A Yes sir Thereisatwentypercentdiscount Therefore itis76dollarspernight B Ok I lltakeit Well equippedFacilities A InternationalHotelReservation WhatcanIdoforyou B Hello Couldyoutellmesomeinformationaboutthefacilitiesofyourhotel A Ofcourse sir Isitforbusinessorrecreation B RecreationA Isee