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Client Relations ManagerJob DescriptionKey Responsibilitiesl Provide ongoing support and service to an existing client base across all product linesl Develop and maintain strong business relationships with a designated customer basel To up sell and cross sell all products and services across a designated customer base l Direct and ongoing sales support assistance with the sales executives such as preparation of sales presentation materials and client follow-up packagesl Maintain and update records in various databases and other applicationsl Attend client annual meetings, industry functions and conferences when required l Provide activity reports on a weekly basis to reporting managerl perform other duties as requiredQualificationsl Previous related industry or sales environment experiencel Commitment to customer service and willingness to always go the extra mile and to maintain a consistent, friendly and professional demeanorl Strong written and verbal communication skills, including the ability to negotiate service agreements with clientsl Excellent interpersonal skillsl Superior presentation skills; comfortable presenting to individuals and groupsl Time management and organizational skills-ability to multi-task and deal with crisis situationsl Advanced keyboarding and computer skills. Familiarity with Word, Outlook, MS CRM and Web Browsers an assetl Professional attitude and demeanor, committed to high quality performancel Demonstrate initiative and motivationl Completion of Canadian Securities course an asset, but not requiredPlease forward your resume to:Lorraine NovakMichael Dha555,Liutai Street, Wen jiangChengdu,610000Apr.22,2013Dear Mr. GatesIn response to your advertisement in the newspaper on April 1, 2013,I am writing to apply for the job of Client Relations Manager. I think I am just the person that qualified the job.I accepted my undergraduate education in MIT, majoring in mathematical finance. Then I was recommended to The University of Pennsylvania Wharton School to get my PHD。Finally, I think I have the ability of further studying, which as following will benefit companies like yours.First of all, I master in financial mathematic, a cross-disciplinary that few man can master very well, and I am familiar with my business dealing with securities, futures, options and many other financial products, so that clients can trust me deeply. Besides, as I have rich experience of academic research, its easy for me to find problems in the long run of company and give advice for further development. Perhaps the most important one is that I am good at dealing problems in a scientific way, such as managing cross sales of products in market, maintaining and updating records in various databases and other applications, providing activity reports on a weekly basis to reporting manager and so on.I once leaded teams for academic research and issued several papers on international academic magazines like SCIENCE, THE ECONOMIST. And also I have worked as a salesman and Business Manager in a famous company Franklin futures inc and Elekta china. That experiences prove that I am hardworking, good at writing, and I can lead teams well, for I know how to communicate with others efficiently and politely. Attached is the recommendation letter.Thanks for your consideration and I am looking for hearing from you in the near future. Please call me at 10086 or e-mail me at Yours sincerely,Benjamin Makepace职位描述1、客户关系管理 根据商业计划，销售满意度指标和客户满意度指标的目标，与销售、售后服务和信贷保险部门共同制定客户关系管理战略- 监督客户生命周期跟踪和销售线索管理系统的实施和维护- 专业地与部门经理一起处理升级的客户案件，并为长期的提升建议提供反馈- 确保客户数据库和销售线索管理系统在经销商范围内得到准确的更新，并确保数据的安全- 根据梅赛德斯-奔驰的品牌形象、确保专业、友好地为每一位客户提供服务接待2、公共关系管理- 根据经销商政策和梅赛德斯-奔驰品牌形象，指导经销商的公共关系事务- 支持总经理进行社会责任相关的公司活动- 与当地政府机关（例如国家广电总局）、当地/全国的媒体、记者和当地社团建立良好的关系3、销售满意度指标/客户满意度指标协调- 根据梅赛德斯-奔驰(中国)汽车销售有限公司/北京奔驰-戴姆勒?克莱斯勒汽车有限公司的政策，收集并提交销售满意度指标/客户满意度指标相关的客户数据- 分析销售满意度指标/客户满意度指标结果，识别提升领域并向管理团队提供及时的反馈- 确保本经销商市场活动及梅赛德斯-奔驰(中国)汽车销售有限公司/梅赛德斯-奔驰汽车金融有限公司/北京奔驰-戴姆勒?克莱斯勒汽车有限公司市场活动的顺利实施并保持两者的一致，从而提高销售满意度指标/客户满意度指标4、报表汇编- 按照经销商管理层和梅赛德斯-奔驰(中国)汽车销售有限公司/北京奔驰-戴姆勒克莱斯勒汽车有限公司的要求，评估客户关系管理活动的有效性并定期汇报- 确保根据数据安全政策，按要求向各部门提供详细的客户信息5、信息管理- 确保产品宣传册、销售和客户满意度指标相关印刷品即时、完整和可用- 及时将信息传递给员工并保证信息得到充分了解及信息的保密6、人员管理- 通过目标设定和结果监控管理下属员工的绩效- 根据员工能力和经销商的需求发展和激励下属- 确定培训需求并保证培训的顺利完成- 为下属提供持续的指导、支持和反馈- 推动建立良好的工作环境来实现员工满意度- 大学本科学历，营销、公共关系和/或商业相关专业- 具有乘用车驾驶执照（手动档和自动档）者优先- 具备5年以上工作经验，3年以上汽车、奢侈品和/或服务行业客户关系管理或公关经理工作经验- 具备良好的英语写作和口语能力- 具备良好的微软Office软件操作能力- 具备出色的当地市场和竞争对手相关知识- 具备完备的消费者行为相关知识- 具备出色的市场沟通知识- 具备出色的客户关系管理知识- 具备完备的公共关系管理知识- 具备出色的专业写作和口语沟通知识- 具备完备的商业管理知识- 优秀的沟通能力，人际交往能力，谈判能力和人员管理能力- 客户导向意识 职位职能:市场/营销/拓展专员市场/营销/拓展主管 职位描述:本职工作： 1、擅于和客户沟通，能够独立完成从寻找客户信息、跟踪客户到签单的整体工作 2、做好客户引导，说服等沟通工作，促进业务顺利签单，并维护公司形象和利益。做好区域内公司企业名声打造工作，协调好相关政府部门之间的融洽关系，建立沟通良好平台。 3、能适应出差，协调好工作和家庭生活的关系，具有团队合作精神，服从公司以及整体销售团队的计划，协同完成相关销售任务。 4、具备独立运作能力，能够处理危机事件，具备承担任务和责任的勇气和能力。 培训经历：受过市场营销、公共关系与采购供销等方面的培训。 经 验: 5年以上相关从业经验。 技能技巧: 能够独立组织制定市场销售计划、市场销售路线、并能分析市场运作可行度； 有大型项目的市场拓展和销售工作经验及商务谈判经验； 熟练操作办公软件。 态度: 具备清醒的头脑、清晰的思路和果断的行动力； 独立工作能力和团队合作精神； 具有较强的表达、理解与公关能力； 积极主动、性格开朗、讲效率、乐于接受挑战任职要求：1、熟悉CRM俱乐部会员管理流程，能独立建立客户关系管理体系；2、擅长客户关系维护，有独立策划、组织会员营