How酒水服务标准ppt课件.ppt

前言Introduction 我们有极好的葡萄酒 在北京朗豪酒店 必须由有礼貌 专业 接受良好培训的员工在适合的温度下小心地打开并使用正确的玻璃器皿来服务葡萄酒 AswehaveanexcellentselectionofinternationalWines theseneedtobeopenedcarefullyandservedatLPBCAwithcorrectGlassware attherighttemperaturebycourteous professionalandwelltrainedEmployees 1 前言Introduction 我们希望每位客人体验WewanteveryGuesttofeelthe感动Touch 2 目标Objective 到这次课程结束的时候 我们的目标是要求你了解符合我们酒店标准的 如何为客人展示和服务一瓶白或红葡萄酒 BytheendofthisSession ourObjectiveistoensurethatyouhavelearned HowtopresentandserveaBottleofWhiteorRedWine withConfidence andaccordingtoourdefinedStandards 有什么问题吗 AnyQuestions 3 1 准备用具PreparetheEquipment WhatEquipmentdoweneed 我们需要什么用具 AroundBeverageTray一个圆形饮料托盘AcleanTrayCloth一块干净的托盘布RedWineorWhiteWineGlasses红或白葡萄酒酒杯RedWineorWhiteWineBottle一瓶红或白葡萄酒 1 准备用具PreparetheEquipment 服务巾WaitersCloth开瓶器WaitersFriend冰桶IceBucket底盘UnderLiner 1 准备用具PreparetheEquipment 我们需要检查什么 WhatshouldwecheckabouttheEquipment 托盘是干净和干燥的TheTrayiscleananddry托盘是抛过光的TheTrayiswellpolished托盘布是干净而无破损的TheTrayClothiscleanandfreefromStains HolesorTears服务巾是干净和干燥的TheWaitersClothiscleananddry 1 准备用具PreparetheEquipment 玻璃杯干净明亮 没有破裂Glasswareisclean polishedandnotchipped冰桶是干净且抛过光的IceBucketiscleanandpolished红葡萄酒杯用来服务红葡萄酒RedWineGlassesareusedforRedWine白葡萄酒杯用来服务白葡萄酒WhiteWineGlassesareusedforWhiteWine 2 检查葡萄酒CheckingtheWine 我们要检查什么 Whatdoweneedtocheck 列在酒单上正确的葡萄酒和年份CorrectWineandvintageaslistedontheWineList瓶子的标签是否完好Labelisingoodcondition 8 3 检查温度Checktemperature 服务葡萄酒适合的温度是多少 AtwhattemperatureisWinebeingserved 白葡萄酒需要被冷藏 10 12度为合适WhiteWinewillbeservedchilledat10 12degreesCelsius红葡萄酒在常温下饮用 18度为合适RedWinewillbeservedatroomtemperaturearound18degrees 4 将用具放在托盘上PlacetheEquipmentontheTray 将什么用具放在托盘上 WhatEquipmentshouldweplaceontheTray 酒瓶WineBottle酒杯WineGlasses 4 将用具放在托盘上PlacetheEquipmentontheTray 底盘装红酒UnderLinerforRedWine把托盘放在工作台上 当我们把酒杯放在台上的时候 将酒瓶放在工作台上CarrytheTraytotheSideStation leavetheWineBottleontheSideStationwhilewedelivertheWineGlassestotheTable 5 放置冰桶PositiontheIceBucket 我们应该把冰桶放在什么地方 WheredowepositiontheIceBucket 靠近工作台 餐桌旁NeartheSideStationintheRestaurant closetotheTable 6 把酒杯放在餐桌上PlacingtheGlassesontheTable 我们应该把酒杯放在餐桌的什么位置 WheredoweplaceaWineGlassontheTable 从托盘中拿葡萄酒杯的时候应当握住杯脚 放置在在客人座位两点钟的方位PickupthewineGlassfromtheTrayholdingbytheStemandplaceitatthe2o clockpositionfromwheretheGuestisseated 6 把酒杯放在餐桌上PlacingtheGlassesontheTable 宴会活动通常将酒杯预先摆设在餐桌上WineGlassesarepresetforallBanquetFunctionswhereWineisServed 14 6 把酒杯放在餐桌上PlacingtheGlassesontheTable 在摆放好酒杯之后回到服务台取葡萄酒瓶AfterplacingtheWineGlassontheTablereturntotheSideStationtocollecttheWineBottle使用服务巾拿起葡萄酒瓶平放在右手臂上UsingtheWaitersClothpickuptheWineBottleandlayflatinourrightHand 6 把酒杯放在餐桌上PlacingtheGlassesontheTable 关于酒标的位置我们应当检查什么 WhatshouldwecheckaboutthepositionoftheLabelontheWine 酒标应当向上TheLabeloftheWineisfacingupwards 7 展示葡萄酒PresentingtheWine 我们应该向谁展示葡萄酒 WhodowepresenttheWineto 点酒的客人TheGuestwhoorderedtheWine 7 展示葡萄酒PresentingtheWine 我们如何向客人展示葡萄酒 HowdowepresenttheWinetotheGuest 尽量从客人的右边进行展示PresentfromtherighthandsideoftheGuestwhereverpossible右手扶着瓶子向客人展示酒标WiththeWinelaiddowninourrightHand showtheLabeltotheGuest 7 展示葡萄酒PresentingtheWine 我们要对客人讲些什么 WhatdowesaytotheGuest 先生 小姐 您的 葡萄酒名字 ExcusemeSir Madam yourWine UsingthenameoftheWine 8 开葡萄酒OpeningtheBottleofWine 我们应该在哪里开葡萄酒 WheredoweopentheBottleofWine 在客人的餐桌上AttheTable我们应该如何开葡萄酒 HowdoweopentheBottleofWine 用左手把酒放在桌上并握住瓶颈PlacetheWineBottleinourleftHandholdingbytheNeck 8 开葡萄酒OpeningtheBottleofWine 右手使用开瓶器上的小刀割开酒瓶上面的箔纸InourrightHandusingtheKnifeofourWaitersFriendremovetheFoiloftheWine从开瓶器中拔出拔塞钻嘴OpentheWaitersFriendandreleasetheCorkscrew把拔塞钻嘴对准酒塞中间PlacetheTipoftheCorkscrewontothemiddlesurfaceoftheCork 8 开葡萄酒OpeningtheBottleofWine 用力均匀地把钻嘴旋转入酒塞Applyanevenamountofpressure twistingtheCorkscrewinaclockwisedirectionintotheCork以瓶嘴为支点 用开瓶器把酒塞轻轻地拔出来 WhentheCorkscrewisintheCorkgentlypulltheCorkoutoftheBottleusingtheLeverontheRimoftheBottle 22 8 开葡萄酒OpeningtheBottleofWine 我们应该确保什么 Whatdoweneedtoensure 酒商标要朝上TheLabeloftheWineisfacingupwards开酒的时候要小心 确保酒塞不破损OpentheWineslowlyandcarefullyensuringtheCorkdoesnotbreak 23 8 开葡萄酒OpeningtheBottleofWine 我们应该把酒塞放在什么位置 WheredoweplacetheCork 白葡萄酒 把酒塞放在制服口袋里WhiteWine placetheCorkinourJacketPocket红葡萄酒 如果客人要求的话 把酒塞放在酒架上RedWine iftheGuestrequestsplacetheCorkontheUnderLiner 9 倒葡萄酒PouringtheWine 我们应该先为谁服务 Whodoweservefirst 主人先尝 然后女士Hostfirsttotaste thenladies 9 倒葡萄酒PouringtheWine 我们如何倒葡萄酒 HowdowepourtheWine 尽量站在客人的右边StandontherightHandsidewherepossible将服务巾搭在左前臂上PlacetheWaitersClothoverourleftForearm右手持瓶 确保稳固的拿着酒瓶HoldtheWineBottleinourrightArm ensuringyouhaveafirmhold 9 倒葡萄酒PouringtheWine 确保酒标朝向客人EnsuretheLabelisfacingtheGuest首先倒少量酒供点酒的客人尝试PourasmallamountoftheWineandoffertheHosttotaste在客人试酒的时候观察客人对酒是否满意WatchtheHostashetastestheWineandshowsusthattheyarehappywiththeWine 9 倒葡萄酒PouringtheWine 如果客人对酒不满意的话请参看 客人对酒不满意时该如何处理 课程IfnotrefertoTrainingCourse HowtohandleaWinethatisrejected 9 倒葡萄酒PouringtheWine 绕着桌子按顺时针方向服务WalkinaclockwisedirectionaroundtheTable最后把点酒的客人的酒杯添满ReturntotheHostandtopuptheHost sWineGlass每杯葡萄酒斟倒的标准量是多少 HowmuchisthestandardmeasurepouringWinebythebottle 10毫升10cl 9 倒葡萄酒PouringtheWine 在倒葡萄酒时我们必须确保什么 WhenpouringtheWinewhatdoweneedtoensure 当葡萄酒倒到标准量时 将瓶口转动45度 以免酒液滴落OncetheWinehasbeenpouredtothestandardlevel turnthebottleata45degreeangletopreventtheWinefromdripping倒完酒后 把瓶子放回冰桶 酒架里ReturntheBottletotheIceBucket UnderLiner 10 放置葡萄酒PlacingtheWine 我们应该把酒瓶什么位置 WheredoweplacetheWineBottle 白葡萄酒 放在冰桶里WhiteWine placetheWineBottleintheIceBucketinoursection红葡萄酒 放在酒架最上面 确保商标面向客人RedWine PlacetheRedWineontopoftheUnderLinerensuringtheLabelisfacingtheHost 11 离开餐桌LeavetheTable HowdoweleavetheTable 我们如何离开餐桌 发自内心真诚地微笑Smileaswereallymeanit我们要对客人讲些什么 WhatdoweneedtosaytotheGuest 先生 小姐 请尽情享用您的 葡萄酒名字 EnjoyyourWineSir Madam UsingthenameoftheWine 检查标准CheckingtheStandard Q 我们需要什么用具 WhatEquipmentdoweneed Q 我们需要检查什么 WhatshouldwecheckabouttheEquipment Q 我们需要检查什么 Whatdoweneedtocheck Q 服务葡萄酒适合的温度是多少 AtwhattemperatureisWinebeingserved Q 将什么用具放在托盘上 Whatequipmentshouldweplaceonthetray Q 我们应该把冰桶放在什么地方 WheredowepositiontheIceBucket 33 检查标准CheckingtheStandard Q 我们应该怎样走近餐桌 HowdoweapproachtheTable Q 我们应该把酒杯放在餐桌上的什么位置 WheredoweplaceaWineGlassontheTable Q 我们应该