航空商务英语练习Unit 15 Baggage Handling at Check-in.doc

Unit 15Baggage Handling At Check-inPart OneWarming UpDiscussion:Read the passage in Part Five and answer the following questions1.What is baggage in terms of airline service? Can you explain checked baggage and unchecked baggage?2.You notice that your passenger is carrying a set of delicate glassware. What kind of advice will you give him? Do you think that your airline will be responsible for the damage to this article which is shipped as cabin baggage?3.Whats the excess baggage charge rate? How much will you charge your passenger if his baggage is 5 kilos over the weight limit for his trip fromShanghaitoBeijing?1.Do you think that pets can be transported as excess baggage? What about a seeing-eye dog?Part TwoDialogues In SituationSituational Practice 1Mr. Wang is checking in for Flight MU515 toOsaka. His baggage weighs 25 kilos. As he is going to travel economy his baggage is obviously overweight. He tries to persuade the agent to let him through but he fails. Finally he is charged for his overweight baggage. The one-way fare fromShanghaitoOsakafor economy is about CNY3730.Situational Practice 2Mr. Lee is going to take Flight MU545 toSingapore. He wants to take 4 pieces of carry-on baggage with him into the cabin. One of the carry-on baggage is overweight and oversized. The agent tries to persuade him to reduce the number of the items by explaining the airline regulations and advise him to take the rest as checked baggage.Situational Practice 3A passenger is going to check in a cardboard case which contains a tea set. As it is very delicate and easily broken, he is told to seal it properly so that it can be shipped safely.Part ThreeLanguage PracticeI.According to the model, build conversations by using the prompts given below.Model IA:Any checked baggage?P:Two suitcases.A:Would you please put them on the conveyor belt? Thank you. Im sorry they are 10 kilograms over. Youve to pay excess baggage charge.P:Oh really? How much?A:Let me check the rate. The excess baggage charge is 1.5% of one way economy class fare. Your fare fromShanghaitoHong Kongfor economy is CNY1970. Thatll be CNY30 per kilo. For 10 kilograms over its CNY300. So you have to pay CNY300 for your overweight baggage.1.Mr. Taylor checks in for Flight CZ351 fromGuangzhouto Singapore/one way economy class fare is CNY5450/his checked baggage is 8 kilos over/Mr.Tayloris asked to pay excess baggage charge2.Mr. White and his wife are traveling first class on MU Flight515 to Osaka/one way fare is CNY5570/They check in their baggage-three suitcases- which is 6 kilos over the weight limit/They have to pay for their overweight baggage.3.Miss Lin is going to check in for FlightCA933 to Paris/She travels economy/one way fare fromBeijingtoParisis CNY 19820/She checks in two pieces of baggage which weighs 24 kilos/The agent charges her for her overweight baggage.Model II.P:May I take these with me into the cabin?A:Certainly. But your carry-on baggage seems too big and may be too heavy. According to our airline regulations, The maximum is 20 centimetres by 40 centimetres by 55 centimetres in volume and 5 kilos in weight. I suggest you reduce the number of the carry-on baggage as checked baggage. This is to ensure the maximum safety and comfort for all the passengers on board.P:All right. Ill take your advice.1.Mr. Chou is traveling to Hong Kong/He wants to take his briefcase, two flight bags and one cardboard case into the cabin/The agent persuades him to reduce some of them as checked baggage by explaining the airline regulation.2.Miss Wang and Miss He are coming back toShanghaiby flying AirChinafromSan Francisco. They prefer to take their bags and small suitcases into the passenger compartment so that they may not bother to claim their small baggage at the destination. However, they are told to take some of the bags as checked baggage.II.Blank Filling:Verify-broken-repack-carriage-careA:Mr. Lee, do you notice that the strap is_?P:Oh yes. I didnt notice that.A:Im afraid this box is considered improperly packed for_. We will handle it with_, but AirChinacan not be responsible for damage or breakage.P:Im sorry but I have no time to _.A:Please complete aLimited Release Tagand well ship the box.P:Okay. Here is the tag.A:Would you sign here to _that Ive explained this to you?P:OK. Here you are.III.Scrambled dialogue.Rearrange the dialogue in the correct order._Yes, sir. I suggest that you send the excess as unaccompanied baggage_Since your baggage is 20 kilos over the maximum, Mr. Taylor, you have to pay for your excess baggage. Thatll be 280 yuan._I suppose I could do without the larger of the two boxes for a few days. What would be the charge on that?_I didnt think it would cost me that much. Isnt there a cheaper way to send some of it?_Let me check it for you. The box weighs 20 kilograms, so you can send it for 180 yuan._Yes, sir. Ill be glad to call a customs broker. Theyll come and pick it up._Thats much better. Can you take care of that for me?Part FourCommunication ActivityI.Work in pair, then make dialogues with your partner.1.Passenger:Mr. Chen is checking in for his flight toShanghai. After he checks in his baggage which is over the weight limit he wants to take a portable computer as a free carry-on item into the cabin.Agent:Youre checking in Mr. Chens baggage to his destination. You ask Mr. Chen to pay the excess baggage charge since his baggage is some kilos over the weight limit. Meanwhile you explain to Mr. Chen that a portable computer is considered as cabin baggage which needs to be weighed and counted to the overweight baggage. Try to explain the rule of free carry-on item to Mr. Chen.2.Passenger:Mr. Wood wants to fly fromShanghaito Hong Kong toSingapore. Its not a direct flight. He has to take a connecting flight from Hong Kong toSingapore. He wonders if the airline can ship his checked baggage directly to his destination. Whats more the baggage he ships contains some glassware and silverware which are easily broken. He wants the agent to handle it with great care.Agent:Assure the passenger that the handler will load and unload the baggage with care because he will put the fragile sticker on the suitcase. Also tell the passenger that the airline will ship the baggage all the way through to his destination. Its unnecessary to claim and transfer the baggage at the connecting point.II.You are working at the check-in counter. Try to solve the following check-in problems by making dialogues with your partner:1.At the check-in counterMr. Dorson, a heavy smoker, checks in for FlightCA951 fromShanghaitoSydney1)Travel documents:lPassportlTicket:Economy class;Fare:CNY133102)Seat Preference:lPassenger requests a window seatlNo window seat available/no smoking on boardlAgent suggests an aisle seat (15B)3)Baggagel2 pieces of