[leaving and taking messages

.,3.2leavingandtakingmessage,.,第二部分是多选项搭配题。这部分共分两组，每组各有5个短小独白，旁边各有八个选项。考生必须从旁边八个选项中选出五个选项与每组的五个独白分别搭配。主要考查考生总体听力技能和推断能力、识别话题、场所、功能、获得主旨等能力。,.,要边听边记，时间很紧，建议大家利用速记方法，只记单词的几个字母。选择时不要过于匆忙，这部分题在听时一般都找不到明显线索，需要逐步构思，提炼才能得出答案。如果选项中含有你听到的单词，这个选项很可能是迷惑项，选择时千万要谨慎。,.,Telephoning,GeneralrulesWhenyoumakeaformalcall,threerulesshouldinfluenceyourchoiceofwords:Bebrief.Donotwastethereceiverstime.Beclear.Explainthebackgroundandpurposeofyourcall.Bepolite.Recognizethereceiverspointofview.Theserulescansometimesconflict.Ifyouaretoobrief,youmayconfusethereceiverorappearimpolite.Trytobalancethethreerules.,.,Telephoning,GeneralrulesWhenyoumakeaformalcall,threerulesshouldinfluenceyourchoiceofwords:Bebrief.Donotwastethereceiverstime.Beclear.Explainthebackgroundandpurposeofyourcall.Bepolite.Recognizethereceiverspointofview.Theserulescansometimesconflict.Ifyouaretoobrief,youmayconfusethereceiverorappearimpolite.Trytobalancethethreerules.,.,Telephoning,MakingacalltosomeoneyoudonotknowThemostdifficultcallstomakearecallstopeoplethatyoudonotknow.Usually,thepurposeofyourcallwillbetomakearequestforinformationorameeting.Thiskindofcallcanbedividedintosectionsaccordingtothefunctioneachserves:LocatethepersonMakerequestMakearrangementClosethecallInthefollowingexamples,wewillimaginethatyouarecallingMr.Lautoarrangeavisittohisoffice.,.,Telephoning,LocatethepersonIfthepersonyouwanttospeaktoanswersthecall:Hello,isthatMr.Lau?Moreoftenthenumberthatyouhavewillconnectyoutoanoperatororsecretary.:Hello,IdliketospeaktoMr.LauKam-cheong,please.IfMr.Lauisnotavailable,youwillneedtofindoutwhenyoucanspeaktohim:Couldyoutellmewhenhewillbeavailable?,.,Telephoning,Ifthepersonyouarecallinghasabusyschedule,youmayhavetocallseveraltimes.Whenyouarefinallyconnected,itisbesttopretendthatthisisyourfirstcall.Donotmentionhowdifficultitwastomakecontact!Sometimes,youwillnotknowthenameofthepersonwhomightbeabletohelpyou.Inthiscase,youcanstateyourrequestandthensay:Couldyouputmethroughtosomeonewhomightbeabletohelpme?Locatingsomeoneatacompanycanbefrustratingifyouarepassedfrompersontoperson.Trynottoletyourfrustrationshow!,.,Telephoning,MakerequestMakingarequestinvolvesthreestages:introducingyourself,givingbackground,andmakingtherequestitself.Introduceyourselfbygivingyournameandexplainingwhoyouare:Im.,Imafirst-yearstudentatHongKongUniversity.Ifyouhavebeengiventhereceiversnamebysomeoneelse,youshouldalsomentionthis:Mr.ChanfromEurasiaProductssuggestedthatIcallyou.,.,Telephoning,Givethebackgroundtoyourrequestbyexplainingwhyyouaremakingit:ImdoingaprojectonworkexperienceandIneedtoarrangeavisittoacompanyinyourfield.Makeyourrequestpolitelyandclearly.Makesurethatthereceiverknowsexactlywhatagreeingtoyourrequestwillinvolve:howmuchofhertimewillitinvolveandwhatwillsheorherstaffwillhavetodo:IwonderifIcouldpayavisittoyourofficeforanhourorsosometimeinthenexttwoweeks,totalktooneofyourstaffabout.,.,Telephoning,MakearrangementBeCleararrangethetimeandplaceandmakesureyouknowwheretogoandwhattodowhenyougetthere.Makeanoteofalltheinformationsothatyoudonotneedtocallbackagaintofindoutsomethingyouhavemissed.Ifthepersonyouarecallingcannotagreetoyourrequest,hemaymodifyit.Listencarefullyandtrytofitinwithhisschedule.,.,Telephoning,Ifthepersonyouarecallingcannotagreetoyourrequestatall,askifheknowssomeoneelsewhocanhelp:Doyouknowanyoneelsewhomightbeabletohelpme?Whetherthereceivercanhelpyouornot,thankherandclosethecallpolitely.,.,Telephoning,ClosethecallAsthecaller,itisyourjobtoclosethecallwhenyouhavegottheinformationyouneed.Unlessthereceivershowsthathewantstotalk,itisnotpolitetochatonceyourbusinessisfinished.Ifthereisadifficultsilenceattheendofthecall,itisprobablybecauseyouarenotdoingyourjobofclosingthecall.Youcandothisbyconfirmingthearrangement:So,IllcometoyourofficeonMondayat10.,.,Telephoning,thankingthereceiver,Thankyouverymuchforyourhelp.andsayinggoodbyeGoodbye.Ineachcase,waitforthereceiversresponsebeforeyougoontothenextstage.Waituntilyouhaveheardthereceiversaygoodbyebeforeyouhangup.,.,Askingforpermission,Can/MayIuseyourphone?Couldyousparemeafewminutes?DoyoumindifIopenthewindow?WouldIreadyournewspaperforawhile?MayIborrowyourbike/umbrella/camera?Arewepermittedtotakepictureshere?IsitokaywithyouifIholdapartyhere?WoulditbeallrightifIchangethechannel?,.,Complainaboutsth.,UsingnegativeexpressionItsunreasonable/unfair/ridiculoustochargeme10forchecking-inearly!Ithinkyoushould.Iwouldlikeyouto.,.,Confirmingsth.Isok,IdliketoconfirmSthisfine/ok/allrightwithmeIamcallingtoconfirm.,.,Requestinginformation,Wouldyoupleasesendmesth.WouldshecallandtellmethatWouldyouemailme祈使句SendmeEmailme,.,Offerinformation,Ithink陈述句Who,wh