剑桥国际英语教程Unit16-文档资料.ppt

Canshecallyoulater?,HowtoMakeaTelephoneCall,(1)AnnouncingIdentityPersonCalling:B.PersonCalled:,Hello,thisis.ImcallingfromHello,Im.,Hello,thisis.Whoisspeaking?MayIhaveyourname?MayIaskwhoiscalling?Whoisthatspeaking?,Ifyouarenotsurewhothespeakeris,youcansay:,(2).Askingifsomeoneisin?A.Personcalling:,IdliketospeaktoCan/mayIspeaktoMr.,Please?Hello,isavailable/there?,HowtoMakeaTelephoneCall,B.PersonCalled,Speaking.ThisisJing.Thatsme.,HowtoMakeaTelephoneCall,PersonCalledisnotavailable,Imafraidhesinameeting/notin(theoffice)/stillatlunch/notavailableatthemoment.IsanythingIcandoforyou?CanIgivehimamessage?/CanItakeamessage?Sorry,shesjustgoneout.Wouldyouliketoringbacklater?Wouldyouliketospeaktosomeoneelse?,HowtoMakeaTelephoneCall,Askcallertowait,Yes,heis.Onemoment,pleaseHoldon(amoment),please.Letmeseeifheshere.Holdtheline,Illseeifhesin/Illgoandfindout.Illjustfindoutifhesintheoffice.Hangon.,HowtoMakeaTelephoneCall,Ifthespeakerdialsthewrongnumber,youcansay:CanIspeaktoMrLinMing?,LinMing?Imsorry,buttheresnobodyherebythisname.Imafraidwehavenoonebythatname.Imafraidyouvegotthewrongnumber.Imsorry.ButImafraidthatyoumusthave/havedialedthewrongnumber.,HowtoMakeaTelephoneCall,Ifyoucannothearclearly,youcansay:Imsorry./Pardonme?Icanthearyouverywell.Itseemsthatwehaveapoorconnection.ShallIhangupandcallyouback?,(3)AskingwhenthepersonwantedwillbeinPersoncalling:B.Personcalled:,Whattimedoyouexpectherback?WhattimecouldIreachher?Whenisheexpectedtobeback?Doyouknowwhenhesin?,Heisnotavailabletillafternoon.Hellbeherein30minutes.Hellbebackaroundtwooclock.(ShouldIhavehimcallback?)Youcanringagainonehourlater.Inhalfanhour,Iguess.ButImsorryIcannottellyouexactly.,(4)AskingthetelephonistforhelpA.PersoncalledB.Personcalling,Canyouputmethroughto?Canyouconnectmewiththereservationoffice,please.CouldIhaveextension432?/extension432,please.,Goodmorning,UnitedAirline.UnitedAirline,mayIhelpyou?,(5)LeavingamessageA.Personcalling:B.Personcalled,CanIleaveamessage?Couldyouaskhimtocall/ringmeback?Pleasehavehimreturnmycall.Wouldyoumindhavinghimcallmebacksometimetomorrow?CouldyoutellhimIrang?,Can/MayItakeamessage?Anymessageforhim?Doyouwanttoleavewords/amessageforhim?ShouldItellhimyoullcallback,ordoyouwanthimtocallyou?Wouldyouliketoleaveamessage?,HowtoMakeaTelephoneCall,Callagainorcallbackanothertime:Couldyoupleasecallagaintomorrow?Wouldyoupossiblycallagaintenminuteslater?Imsorry,Mary.Imbusynow.CanIcallyoubackinabouthalfanhour?Pleasefeelfreetocallmeagain.Allright.Illcallagainlater.,(6)ConfirmingwhetheryouareunderstoodA.Personcalling:B.Personcalled:,Doyouunderstandme,sir?Areyoufollowingme,sir?,NO,Imafraidnot.Yes,Ifollowyou.Wouldyouexplainalittlebitmore?Couldyouputthatinmorespecificterms?Couldyouputthatmoresimply?,(7)RingoffA.Personcalling:B.Personcalled:,Thanksalot.Good-bye.Illgetbacktoyousoon.,Thanksforcalling.Good-bye.OK.Bye-bye.,Excersize,Telephonist:company.CanIhelpyou?Caller:Er_,please.Telephonist:MrAnderson.Justonemoment,Illputyouthrough.Anderson:yes,Anderson,accounts.Caller:oh,erhelloisthatDrBillAnderson?Anderson:what?Nono,thisisPeterAnderson.Youvegot_.YouprobablywantDrAndersoninRPaygreatattentiontoyourattitudeandtone,tryingtobefriendly,gentleandconsiderate;Takecareoftelephoneetiquetteandtrytousepropertelephonelanguage;Taketelephonenotesclearlyanddetailedly;talkbusinessinworkingtimeandneverwhentheyareoffwork.Ifhaveto,showyoursincereapologyinadvance;Takejetlagintoconsideration;,Disscusion,Howdideachofmisunderstandingshappen?Whatshouldeachofthepeoplehavedoneorsaidtoavoidtheproblemsandmistakes?Planyourcallbymakingnotesbeforehand.Talkslowlyandclearly.Listencarefullytowhattheotherpersonsays.Notedownimportantdetails(numbers,spellings,datesandtimes,etc.).Checkbackthatyouhaveunderstoodimportantdetailscorrectly.Followupthecallwithafax,e-mailorletter,confirmingthedetails.,Howtomakeaninternationalphonecall,Telephone:00+countrycode+区号+号码（手机号码）00+44+1337+123456China86America1theUK44Cellphone:主叫国际冠码+被叫国家代码+被叫号码011-86-139.（USAtoChina)00-1-976-325-（ChinatoUSA)中国00，美国011,Grammarfocus-subjectandobjectpronouns,SubjectsgobeforetheverbObjectsgoaftertheverb,Grammarfocus-subjectandobjectpronouns,Snapshot,Whichactivitiesarealsopopularinyourcountry?,Disscusion,Whatotheractivitiesarepopularinyourcountry?Whatareyourfavouriteactivities,why?,Conversation-Idloveto!,Whataretheytalkingabout?,Conversation-Idloveto!,ComprehensionDidJenniferreceiveMichaelsoriginalinvitation?Why?Whenwilltheygotomeet?,Pronounciation-wanttoandhaveto,GrammarFocus-Invitation;verb+to,Ifyouwanttoinvitesbtodosth,whatshouldyousay?,GrammarFocus-Invitation;verb+to,WeuseWouldyouliketo.andDoyouwantto.tomakeinvitation,Wouldyouliketo.ismoreformalthanDoyouwantto.,Exercise,Roleplay-Makeaninvitation,YourfriendswenttoBJforthefirsttime.Youwantedtoinvitethemtodinner,butforsomereason,theyrefused.Soyourecommendedtochangeadate.Finally,theyagreed.YourhighschoolclassmateisgoingtohaveaweddingreceptiononSundayafternoons.However,youhavetowork.,Excuse,excuse,Excuseisareasonfornotdoingsth.Yourexcusecanbetrueorfalse.Itisimpolitetodeclineaninvitationbyjustsayingno.Topolitelydeclineaninvitation,peopleusuallysayIamsorry,but(excuse).,Excuse,excuse,Doyoueveruseanyexcusesifyoudontwanttodosomething?,Whatareyourthreefavouriteexcuses?,Pairwork,Writedownthreethingsyouwanttodothisweekend.Inviteyourclassmatestodothethings.Youclassmatesrespondwithexcuse.,Letsmakeadate,Imaginethisisanextmonthcalendar.Writetenplansonthecalendar.,Letsmakeadate,Lookatyourcalendar,agreeonadatetodosomethingtogether.,Discussion,WheredoyouliketogoinyourcityortownontheLaborsday?Whichshowsoreventsdoyoulike?,Listening,Herearethreemessagesfromtheansweringmachine.Therearesomemistakes,plscorrectthem.,ReadingMiamiFlorida-Whatsonthissaturday?,Newvocabularyjungle:atropicalforestexperience:learnaboutsthfirsthandseats.selloutquickly:peoplebuyalltheticketsforseatsquicklyexotic:unusualandstrangenaturepark:aparkwithalotofplantsandanimalstrick:afunnyactthatentertainspeopleunderthestars:outdoorsatnightseatingisstillavailable:youcanstillgetaseatlatest:newestmulticultural:havemanyculturesjewelry:earrings,necklaces,braceletsandrings,稍等Couldyouholdon,please?能稍等一会吗？Willyouholdtheline,please?Waitamoment,please.请稍等Heisonanotherlinenow他在接另一个电话让你久等了Imsorrytokeepyouwaiting.,急事Itsurgent.CouldIhavehermobilephonenumber?Imsorrytocallyousolate/early.Ineedtogetincontactwithhimrightnow.,听不清/懂Couldyouslowdown,please?慢一点Ibegyourpardon?/Pardon?再说一遍Wouldyousaythatagain?Idonthearyouverywell.,打错电话TheresnoonenamedAnnahere这儿没有叫安娜的Areyousureyouhavetherightname？你肯定没弄错姓名吗？Youmusthavethewrongnumber你一定是弄错号码了Imsorry，theresnobodybythisname对不起，没有这个人,Conversation1,你好，我想找苏珊。不好意思，她现在不在，可以留言吗？不用了，我过会再打过来，谢谢。不客气。,Conversation1,Hello,IdliketospeaktoSusan.Imsorry,shesnotinatthemoment.CanItakeamessage?No,Illcallbacklater.Thankyou.Yourewelcome.,Conversation2,你好，请找李丽?请问你是哪位?我是李雷。请稍等。李丽，有你的电话。好的，谢谢。你好，这是李丽。,Conversation2,CanIspeaktolili?Whoscalling,please?Thisislilei.Holdonasecond,please.Lili，youarewantedonthephon