体验商务英语综合教程1第二版 unit3ppt课件

Unit3Problems,BusinessEnglish,anewlanguagecoursefortomorrowsleaders,overview,BusinessEnglish,VocabularyAdjectives,ReadingDealingwithproblemsatwork,LanguageFocus1PresentsimpleNegativesandquestions,LanguageFocus2Havegot,SkillsTelephoning:Solvingproblems,CaseStudyBlueHorizon,Whataresomecommontypesofproblems?,moneyproblems,mathproblems,everydayproblems,politicalproblems,healthproblems,environmentalproblems,communicationproblems,family/relationshipproblems,workproblems,BusinessEnglish,CultureFocus,Haveyouhadcommunicationproblemsatwork?Whathappened?,Whatisthebiggestproblemfacingtheworldtoday?Isthereasolution?,Whatisthemostseriousproblemyouhavehadtosolveinyourlife?,Whatwasthelastproblemyouhad?HowdidyousolveIt?,Whatis38-12x44+108x0.25?,Describeaminorproblemandhowyousolvedit.,Howdoyousolveyourcommunicationproblems?,Askyourpartnerforadviceonanannoyanceinyourlife.,BusinessEnglish,Speaking,Whatworkproblemsdothepicturesshow?,Describetheproblem,Mybossisdifficult.,Myjobandmyfamilyneedmeatthesametime.,Mycomputerhasproblems.,Mycolleaguesaredifficult.,Ifeeltired.,Ifeelbored.,Ifeelstressed.,BusinessEnglish,Speaking,problemsolvefire(v)stressedoutseriouspoliticalsolutionenvironmental,importanttofindtheanswertoaproblemworried;havingtoomuchtodoawayofsolvingaproblemhavingtodowithpoliticsdifficulty;questionormattertobesolvedhavingtodowitheverythingaroundustodismissfromajob,Vocabulary,BusinessEnglish,KeyLanguage1,Matchthesentencesaboutproblems.,1.Thereisntaninvoiceinthepackage.2.Wecantfindthedocuments.3.Thecoffeemachinedoesntwork.4.Thetrainisntontime5.Imnotreadyforthemeeting.,Task,BusinessEnglish,ItsbrokenIllbe10minuteslate.Itsmissing.Ithinktheyrelost.Itsdelayedby15minutes.,Whichdepartmentshouldberesponsibleforthefollowingproblems?,TheyinformedmethatIhadbeenhired,butdidnttellmewhentostartwork.,Theyhaveforgottosendapricelistwiththiscatalogue.,Thephotocopierhasbrokendownagain.,Weveordered100disks.Thereareonly50here.,Themotorisdamaged.Illsenditbackandgetthemtoreplaceit.,Idontthinktheinvoiceisright.,Orderprocessing,Sales,Dispatch,Finance/Accounts,BusinessEnglish,Listening3.1,Listentofivetelephonecalls.Identifytheproductandtheproblem.,Product,Problem,1TV,Instructionsmissing,2Remotecontrol,lost,3coffeemachine,broken,4books,Cantdeliver,5drinkingwater,Latedelivery,KeyLanguage1,BusinessEnglish,Completethesesentences.Usetheadjectivesfromthebox,Adjectives,Beautifulbrokencleanfastflexiblehelpfulhighincorrect,1Ouremployeesenjoyhaving_hours.2Thenewsalesassistantgota(n)_promotion.3Marketingexecutivesearna(n)_salaryatthatcompany.4Mycolleaguesareusuallyvery_.5Wewanta(n)_andwell-furnishedapartment.6Yourofficehasgota(n)_view.7Theiroldprinteris_,sotheywantanewone.8Thisinvoiceis_;pleasecanyoursendanewone?,flexible,fast,high,helpful,clean,beautiful,broken,incorrect,KeyLanguage1,BusinessEnglish,Matchtheadjectiveswiththeiropposites,Longa)fastHeavyb)lateEarlyc)shortSlowd)dangerousSafee)lightBigf)wideHotg)lowNarrowh)hardHighi)smallSoftj)cold,KeyLanguage1,BusinessEnglish,Lookatthesesentences,Thebedistoohard.Itisntsoftenough.Theseatsarentwideenough.Theyretoonarrow.,Makesentences.UsetooorenoughandadjectivesfromexerciseB.,1Thereportdoesntgivemuchinformation.(too/enough)Itstooshort./Itisntlongenough.2Icantcarrythesesuitcases.(too)Theyaretooheavy.3Icantmeetyouat6oclockinthemorning.(too)Itstooearly.4Idontwantthiscar.Itstopspeedisonly100kilometresperhour.(too/enough)Itstooslow./Itisntfastenough.5Donttakeanyvisitorstothoseareaslateatnight.(too/enough)Theyretoodangerous./Theyarentsafeenough.6Thatcameradoesntfitinmypocket.(too/enough)Itstoobig./Itisntsmallenough.7Icantgetthiscarintothegarage.(too)Itstoobig./itstoowide.8Ourtruckscantgounderthatbridge.(too/enough)Itstoolow./Itisnthighenough.,BusinessEnglish,FurtherReading,Dealingwithproblemsatwork,“Wepayalotrentforanofficeinthecitycentre.Thereisntenoughroomforallourstaff.Everyoneiscrowdedintosmalloffices.Wereallyneedaspaciousoffice.Wewanttomoveoutsidethecitycentreassoonaspossible”,“Therearealotofchangesinourcompanyatthemoment,andstaffareworriedaboutlosingtheirjobs.Theyarenthappy.Theydontcometoworkontimeandoftenleaveearly.”,“Oneofoursalesteamisnotateamplayer.Hedoesntworkwellwithcolleagues.Hedoesntgotomeetings.Heneverhelpsanyone,andhedoesntsendreportsontime.Heisntverypopular.”,“Ourbiggestproblemisthatwespendtoomuch.WEneedtocutcostsbecausewearehavingproblemspayingourbills.Wevegotaproblemwithourcashflowatthemoment.,1,2,3,4,BusinessEnglish,Task,MatchtherepliesinExerciseAwithanappropriateheading.,ChangesatworkSpaceproblemsMoneyproblemsDifficultpeople,2,1,4,3,Findwordsinthereplieswhichmeanthefollowing,1Themoneyyoupayregularlytouseabuilding(reply1)2whenaplaceistoofullofpeople(reply1)3large,withalotofspace(reply1)4unhappyaboutsomething(reply2)5someonewhoworkswellwithothermembersofagroup(reply3)6peopleyouworkwith(reply3)7apieceofpapershowinghowmuchyouhavetopayforsomething(reply4)8amountofmoneycomingintoandgoingoutofacompany(reply4),Rent,crowded,spacious,worried,Teamplayer,colleagues,bill,Cashflow,BusinessEnglish,Whichoftheseareaproblemwhereyourlive?,Speaking,Transport,prices,crime,noise,other,BusinessEnglish,LanguageFocus1,Presentsimple:negativeandquestions,Weusethepresentsimpletotalkabouthabitsandworkroutines.NegativesTheydontcometoworkontimeHedoesntgotomeetingsQuestionsDoesheworkwellwithcolleagues?Wheredoyouwork?,BusinessEnglish,Workinpairs.Matchthequestiontotheanswers,Task,1Whatdoyouthinkaboutthenewboss?2Whattimedoesthemeetingstart?3Wheredoesshelive?4Whydoesheneedthemoney?5WhodoIreportto?6Howdoesthiswork?7Howmuchdoesitcost?8WhendoIfinishwork?,Peter.Hesyourlinemanager.Becausehehastopayfortheofficeparty.Youcanleavea5oclock.20eurosShesveryefficient.Youneedtoenteryourpassword.Inthecitycentre.Itstartsat2oclock.,BusinessEnglish,Putthewordsinthecorrectordertomakequestions.,Task,1weekendworkyouDoatthe?2PierreinsalesDoeswork?3youdotravelabroadHowoften?4youspellHowbusinessdo?5thiswordWhomeandoes?6finishdoesthemeetingWhen?,Doyouworkattheweekend?,DoesPierreworkinsales?,Howoftendoyoutravelabroad?,Howdoyouspellbusiness?,Whatdoesthiswordmean?,Whendoesthemeetingfinish?,BusinessEnglish,Makenegativesentence.Usedont(donot)ordoesnt(doesnot),Task,1Ilikemeetings(presentations)Ilikemeeting,butIdontlikepresentations.2Wewastealotofpaper.(electricity)Wewastealotofpaper,butwedontwastealotofelectricity.3Weagreeaboutmostthings.(budgets)Weagreeaboutmostthings,butwedontagreeaboutbudgets.4Susansendsalotofe-mails.(faxes)Susansendsalotofe-mails,butshedoesntsendalotoffaxes.5Ourmanagersdiscussalotofissues.(employeesproblems)Ourmanagersdiscussalotofissues,buttheydontdiscussalotofemployeesproblems.,BusinessEnglish,Workinpairs.Askandanswerthequestions.StudentA:turntopg139.StudentB:turntopg146.,Task,1Whattime/startwork?2When/finishwork?3Where/work?4Who/reportto?5Howoften/workattheweekend?,Whattimedoyoustartwork?,Whendoyoufinishwork?,Wheredoyouwork?,Whodoyoureportto?,Howoftendoyouworkattheweekend?,BusinessEnglish,LanguageFocus2,Havegot,Weusehavegottotalkaboutpossession.Wevegotanewprinter,butitdoesntworkverywell.Theofficehasntgotalift.Haveyougotaproblemwithcashflow?Yes,wehave/No,wehaventWeusesomewithpluralsinpositivesentences.Ivegotsomeproblemswithcashflow.Weuseanywithpluralsinquestionsandnegativesentences.Haveyougotanymeetingstoday?,BusinessEnglish,MakesentencesaboutMarcospossessions.,Task,AcompanycarafaxmachineAhighsalaryagreatbossApersonalassistantalotoffreetimeTwotelephonesfreebroadbandinternetaccess,Marcosgotacompanycar.Hehasntgotafaxmachine.Hehasntgotahighsalary.Hesgotagreatboss.,Hehasntgotapersonalassistant.Hehasntgotalotoffreetime.Hesgottwotelephones.Hesgotfreebroadbandinternetaccess.,BusinessEnglish,Workinpairs.Talkaboutthesetwooffices.,Task,WhichofficefromAxBwouldyouchoose?Describeyourownoffice/studyroom.,BusinessEnglish,Listening3.2,Listentofourphonecalls.Writethenumberofthecallaftertheproblem.Somecallhavetwoproblems.,1Therearenoinstructions.2Apieceismissing.3Theprinterdoesntwork.4Theinvoiceisincorrect.5Theairconditioningdoesntwork.6Thelineisengaged.,3,4,1,4,2,2,1,2,3,4,BusinessEnglish,Listening3.3,LookattheUsefullanguagebox.Listenandticktheexpressionsyouhear.,Usefullanguage,AnsweringHello.ThisisCarlFisher.Goodmorning.MartaGomezspeaking.ApologizingImverysorryaboutthat.Imsorrytohearthat.GettingdetailsCanyougivemesomemoreinformation?Whichmodelisit?FindingsolutionsWecangiveyouarefund.Icantalktothemanager.Wecansendyouanewone.,GettingthroughCanIspeaktoJanetPorter,please?Canhecallmeback,please?StartingtheproblemIvegotaproblemwithTherearesomeproblemswithGivingdetailsTheinvoiceisincorrect.Theresapiecemissing.Itsthewrongpart/model/item.FinishingaconversationThankyou.Thanksforyourhelp.,Telephonemessage,Writeane-mailmessagetoyourboss,tellinghimaboutRichardMarshsphonecall.,Whocalled?Whatistheproblem?Whatisyoursolution?,Hi,DaveRichardMarshcalledthismorning.Hesgotaproblemwiththepartsheorderedfromus.HewantedpartnumberPV202,butwesenthimPB204.IhaveaskedMr.Marshtosendbackthewrongonessothatwecansendthemthenewonesassoonaspossible.Bestregards.Alex,BusinessEnglish,S:Goodmorning.SunriseClothing.CanIhelpyou?C:Goodmorning.ThisisCarlMasonfromRealpack.Wevegotsomeproblemswiththeshirtsyousentusyesterday.S:Canyougivemethedetails?C:Yes,well,wewantthelarge-sizedyellowandpinkshirts,butyousentusthemedium-sizedredandwhiteones.S:Imsorrytohearthat.Anyotherproblems?C:Yes,thequantityofourorderis2,000,butyouonlysentus200.S:Oh,Imterriblysorryaboutthat.Couldyoureturnthewrongordertousassoonaspossible?Wewillsendyoutherightone.C:Thatsfine.Pleasesendusthe2,000large-sizedyellowandpinkshirtsrightaway.S:OK,welldoit.Thanksforcalling.Goodbye.C:Thanksforyourhelp.Goodbye.,Sampledialogue,BusinessEnglish,CaseStudy,Whatfacilitiesyouexpecttohaveinaholidayapartment?,BusinessEnglish,CaseStudy,BlueHorizon,WritingHomework,YouareCarlaDavis,themanagerofBlueHorizon.WriteanemailtoMikePark,fromheadOffice.,explaintheproblemsyouhavewithBlueHorizonguests.SayyouwantameetingwiththeHeadofCustomerRelations.SayyouwanttodiscussBlueHorizonsfutureadvertisingpolicy.,ListeningandWriting,Listentothevoicemail&leaveamessageforyourmanagerCarlaDavis,thenameoftheHeadofCustomerRelationsarrivedate/timeflightnumber,To:CarlaDavisNameofcaller:MikeParkTimeofcall:3:47p.m.Message:MikeParkcalledfromtheHeadOfficethisafternoon.Mr.Cortes,HeadofCustomerRelations,istoarriveonTuesday,at2:30byFlightBA502.Mr.ParkwantsyoutomeetMr.Cortesattheairport.,BusinessEnglish,Unit3ProblemsSummarySheet,Longa)fastHeavyb)lateEarlyc)shortSlowd)dangerousSafee)lightBigf)wideHotg)lowNarrowh)hardHighi)smallSoftj)cold,1Thereportdoesntgivemuchinformation.(too/enough)Itstooshort./Itisntlongenough.2Icantcarrythesesuitcases.(too)T