《普华IT评估方法论》PPT课件.ppt

ThePwCInformationTechnologyMethodologyHealthCheck,Strategy,BusinessDirection,BusinessControlofIS,ISStrategyandPolicy,ISPlanningandBudgeting,Delivery,RolesandResponsibilities,Organization,ProjectManagement,ServiceDelivery,Development&,Implementation,QualityManagement,DataManagement,Security,Technology,StrategicDirection,Architecture,ComputingInfrastructure,Communications,Infrastructure,People,PeopleManagement,ISPeople,UserPeople,Systems,Applications,Information,UnsatisfiedDemands,TheITMHealthCheckMethodologycomprises22topicsgroupedinto5segments:-strategy-delivery-technology-people,and-systemsTheBASprojectteamshouldworktoselectthekeytopicsrequiringconsideration,andforeachtopicthelevelofanalysisnecessary.Thefollowingslidesdescribeinmoredetailthecontentsofeachofthe5segments,WhatmustbedonetoensurethattheIS/ITfunctioneffectivelysupportsthebusiness?HowshouldthebusinesscontrolIS/IT?IsIS/ITalignedwiththebusinessgoals?,Areresourcesorganized,monitoredandcontrolledinawaythatdeliversIS/ITservicesinthemostefficientway?HowisthevalueofIS/ITservicesmeasuredandmonitored?HowisthevalueofIS/ITperceived?,Aretechnologytrendsidentified,istheIS/ITarchitectureeffectiveandistechnologychosenandacquiredinthemosteffectivemanner?Howresponsiveisthetechnologyinfrastructuretothechangingneedsofthebusiness?,HowwelldoestheorganizationmanageitshumanresourcesinrelationtoIS/IT(skills,attitude,responsiveness,processeffectiveness)?,Istheapplicationfunctionalitysufficientandcosteffective,arethereanydeficienciesintheinformationprovidedbythem,andwhatunsatisfieddemandexistsinthecontextofBASsbusinessmodel?,Systems,Strategy,People,Delivery,Technology,Focusonthe5ISandITSegments,ApplicationsInformationUnsatisfiedDemands,PeopleManagementIS/ITPeopleUserPeople,BusinessDirectionBusinessControlofIS/ITIS/ITStrategyandPolicyIS/ITPlanningandBudgeting,RolesandresponsibilitiesOrganizationProjectManagementServiceDeliveryDevelopmentandImplementationQualityManagementDataManagementSecurity,ComputingInfrastructureStrategicDirection,CommunicationInfrastructureArchitecture,Herearequestionsthatmayhelpyouthinkthroughthesefiveareas.,StrategySegment,Development&Implementation,QualityManagement,DataManagement,Security,Direction,Architecture,ComputingInfrastructure,CommunicationsInfrastructure,PeopleManagement,IS/ITPeople,UserPeople,Applications,Information,UnsatisfiedDemands,Roles&Responsibilities,Organization,ProjectManagement,ServiceDelivery,Delivery,People,Systems,Technology,Thestrategyanalysiscanfocusonthefollowing:IsthereaneffectivebusinessplanningprocessthatincludesIS/ITissuesandopportunities?IsIS/ITalignedwiththebusiness?IsthereeffectivecontroloverIS/ITdirections,priorities,resourcesandexpenditurebyseniormanagement?DoestheorganizationhaveaclearlydefinedIS/ITstrategyandisitadheredto?DoesIS/IThaveaneffectiveresourceplanningandbudgetaryprocessandisthereanappropriatemechanismtoensurecompliance?,BusinessControlofIS/IT,BusinessDirection,IS/ITPlanning,Resourcing&Budgeting,IS/ITStrategy&Policy,Strategy,WhatmustbedonetoensurethattheIS/ITstrategyeffectivelysupportsBASsbusiness?HowshouldIS/ITbecontrolled?,DeliverySegment,BusinessControlofIS/IT,BusinessDirection,IS/ITStrategy&Policy,Direction,Architecture,ComputingInfrastructure,CommunicationsInfrastructure,PeopleManagement,IS/ITPeople,UserPeople,Applications,Information,UnsatisfiedDemands,IS/ITPlanning,Resourcing&Budgeting,People,Systems,Technology,Strategy,Areresourcesorganized,monitoredandcontrolledinawaythatdeliversIS/ITservicesinthemostefficientway?,Ourdeliveryanalysiscanfocusonthefollowing:DoestheIS/ITorganizationhaveaclearroleandarethechannelsofcommunicationdefinedandunderstood?DoestheIS/ITstructureenableittofulfillitsbusinessandfunctionalobjectives?DoestheIS/ITfunctionoperateeffectivelywiththerestofthebusiness?Isprojectmanagementanaccepteddisciplineandaretheproceduresappliedacrosstheprojectmanagementlifecycle?AreIS/ITservicesdefinedanddeliveredinaneffectivemanner?ArethecostsofdeliveringIS/ITservicesquantifiedandmonitoredwithrespecttotheiroverallbusinessimpactandisthereanIS/ITvalueBASelinethatcoversthecurrentsystemsportfolio?Istheidentification,prioritizationandjustificationprocessofIS/ITprojectscarriedout?ArethereproceduresforvalidationandacceptanceofallIS/ITcomponents?Arethemaintenancefunctionsandcostscontrolledwiththesamelevelofdisciplineasdevelopment?Arethereadequatemanagementprocessesinplacetoensuredeliveryofqualitysystemsandservices?Isinformationconsideredacriticalcorporateresource?Isthisresourcedevelopedtomeettheneedsofthebusiness?,Delivery,Development&Implementation,QualityManagement,DataManagement,Security,Roles&Responsibilities,Organization,ServiceDelivery,ProjectManagement,TechnologySegment,BusinessControlofIS/IT,BusinessDirection,IS/ITStrategy&Policy,Development&Implementation,QualityManagement,DataManagement,Security,PeopleManagement,IS/ITPeople,UserPeople,Applications,Information,UnsatisfiedDemands,Roles&Responsibilities,Organization,ProjectManagement,IS/ITPlanning,Resourcing&Budgeting,ServiceDelivery,Delivery,People,Systems,Strategy,Aretechnologytrendsidentified,istheIS/ITarchitectureeffectiveandistechnologychosenandacquiredinthemosteffectivemanner?Howresponsiveisthetechnologyinfrastructuretothechangingneedsofthebusiness?,Direction,Architecture,ComputingInfrastructure,CommunicationsInfrastructure,Technology,Ourtechnologyanalysiscanfocusonthefollowing:Aretechnologytrendsmonitoredandexploitedfully?IsthebusinessawareofthepotentialopportunitiesforcompetitiveadvantageofferedbyIS/IT?Hasthearchitecturebeenplannedandisitappropriatefortheorganization?Isthearchitecturesufficientlyflexiblesothatthebusinesschangesarenotconstrainedbyit?Doesthecomputinginfrastructurematchthetechnologyarchitecture?Doesitsupportthebusinessneedsandisitsufficientlyflexibletomeetbusinesschanges?Isthecommunicationsinfrastructureadequatetomeettheneedsofthebusiness?Isthereaprocessforeffectivelymanagingandcontrollingthecommunicationsinfrastructure?,PeopleSegment,BusinessControlofIS/IT,BusinessDirection,IS/ITStrategy&Policy,Development&Implementation,QualityManagement,DataManagement,Security,Direction,Architecture,ComputingInfrastructure,CommunicationsInfrastructure,Applications,Information,UnsatisfiedDemands,Roles&Responsibilities,Organization,ProjectManagement,IS/ITPlanning,Resourcing&Budgeting,ServiceDelivery,Delivery,Systems,Technology,Strategy,HowwelldoesBASmanageitshumanresourcesinrelationtoIS/IT(skills,attitude,responsiveness,processeffectiveness)?,Thepeopleanalysiscanfocusonthefollowing:DoesBAShaveclearpolicieswhichutilizeitsIS/ITpeopleeffectively?DotheITpeoplehavethenecessaryknowledge,skillsandattitudetofulfilltheirrole?DoesBASprovideIS/ITpeoplewithcareeropportunities?Dousershavethenecessaryknowledge,skillsandattitudetofulfilltheirrole?IstheresufficientinvolvementofusersintheIS/ITprojects?,PeopleManagement,UserPeople,IS/ITPeople,People,SystemsSegment,BusinessControlofIS/IT,BusinessDirection,IS/ITStrategy&Policy,Development&Implementation,QualityManagement,DataManagement,Security,Direction,Architecture,ComputingInfrastructure,CommunicationsInfrastructure,PeopleManagement,IS/ITPeople,UserPeople,Roles&Responsibilities,Organization,ProjectManagement,IS/ITPlanning,Resourcing&Budgeting,ServiceDelivery,Delivery,People,Technology,Strategy,Arethekeyapplicationsfunctionallysufficient,arethereanymajordeficienciesintheinformationprovidedbythem,andwhatunsatisfieddemandexistsinthecontextofBASsbusinessmodel?,Ourhigh-levelsystemsanalysiscanfocusonthefollowing:Doesthefunctionalityofkeyapplicationsmeettheneedsofthebusiness?Isthevaluereceivedinlinewithdevelopmentandmaintenancecosts?Isthedatareceivedbyusersaccurate,timely,andrelevant?Areuserrequests(thatarenotcoveredbythecurrentapplications)identified,recorded,andprioritizedaccordingtobusinessneeds?WhatdegreeofunsatisfieddemandexistscurrentlyorwillexistBASeduponthegroupsbusinessstrategy?,Information,UnsatisfiedDemands,Applications,Systems,ArticulatingIssues,Recommendations,Development&Implementation,QualityManagement,DataManagement,Security,Direction,Architecture,ComputingInfrastructure,CommunicationsInfrastructure,PeopleManagement,IS/ITPeople,UserPeople,Applications,Information,UnsatisfiedDemands,Roles&Responsibilities,Organization,ProjectManagement,ServiceDelivery,Delivery,People,Systems,Tec