Body_language肢体语言_1ppt课件

精选,1,BodyLanguage,精选,2,BodyLanguage,精选,3,Whatisbodylanguage?,Itsthewayyoustandandsitandwalk.Itsyourgesturesandtheexpressiononyourfaceandinyoureyes.Itsyourwholeappearancethatcommunicatesthings.,精选,4,Howtoreadthesebodylanguages?,精选,5,希尔顿深夜出狱如作秀。,墨西哥湾漏油事件,让美国政府倍感压力。,精选,6,Arewegettingallthemessage?,精选,7,BODILYSPEAKING,Accordingtothesocialanthropologist,EdwardT.Hall,inanormalconversationbetweentwopersons,lessthan7%ofthesocialmeaningsisactuallytransmittedbywords.So,atleast93%ofitisconveyedthroughthebody(non-verbalchannel).,精选,8,身体语言学（Bodytalk),精选,9,LetsExamineHowBodyCommunicates,fromheadtotoes,精选,10,HEAD,Noddingthehead“Yes”inmostsocieties“No”insomepartsofGreece,Yugoslavia,Bulgaria,andTurkey,Tossingtheheadbackward“yes”inThailand,thePhilippines,India,Laos,精选,11,FACE,精选,12,EYES,EyecontactsEncouragedinAmerica,Canada,EuropeRudeinmostAsiancountriesandinAfricaWinkingeyeSharingsecretinAmericaandEuropeflirtatiousgestureinothercountriesClosedeyesboredorsleepyinAmerica“Imlisteningandconcentrating.”inJapan,Thailand,China,精选,13,EARS,Eargrasp“Imsorry.”inpartsofIndiaCuppingtheear“Icanthearyou.”inallsocietiesPullingear“Youareinmyheart”forNavajoIndians,精选,14,LIPSANDMOUTH,spit,Whistle,yawn,smile,sneeze,kiss,精选,15,THELIPPOINTING,Kiss.InpartsofAsia,kissingisconsideredanintimatesexualactandnotpermissibleinpublic,evenasasocialgreeting.,精选,16,THELIPPOINTING,Fingertipkiss.InFrance,itconveysseveralmessages,“Thatsgood!”“Thatsgreat!”“Thatsbeautiful!.”,精选,17,THELIPPOINTING,Openmouth.Anydisplayoftheopenmouthisconsideredveryrudeinmostcountries.,精选,18,FINGERS,The“O.K.”signal.(thethumbandforefingerformacircle)means“fine,”or“O.K.”inmostcultures,“zero”or“worthless”insomepartsofEurope“money”inJapananinsultinGreece,Brazil,Italy,Turkey,Russiaandsomeothercountries,精选,19,FINGERS,Pointing.PointingwiththeindexfingeriscommoninNorthAmericaandEurope.ButitisconsideredimpoliteinJapanandChinawheretheyfavorusingthewholeopenhand.Malaysianspreferpointingwiththethumb.,精选,20,HANDS,Ofallthebodyparts,thehandsareprobablyusedmostforcommunicatingnon-verbally.Handwavesareusedforgreetings,beckoning,orfarewells.,精选,21,HANDS,TheItalian“good-bye”wavecanbeinterpretedbyAmericansasthegestureof“comehere.”TheAmerican“good-bye”wavecanbeinterpretedinmanypartsofEuropeandLatinAmericaasthesignalfor“no.”,精选,22,HANDS,HandshakingisaformofgreetinginmostWesterncultures.IntheMiddleEast,agentlegripisappropriate.InmostAsiancultures,agentlegripandanavoidanceofdirecteyecontactisappropriate.,精选,23,HANDS,Righthand.Therighthandhasspecialsignificanceinmanysocieties.IncertaincountriesintheMiddleEastandinAsia,itisbesttopresentbusinesscardsorgifts,ortopassdishesoffood,togetanattention,usingonlytherighthandorboth.LefthandisconsidereduncleaninmuchoftheMiddleEastandinpartsofIndonesia.,精选,24,HANDS,Clappinghands.RussiansandChinesemayuseapplausetogreetsomeone.InmanycentralandeasternEurope,audiencefrequentlyclapinrhythm.,精选,25,NOSE,Holdingthenose“Somethingsmellsbad.”universalNosetap“Itsconfidential.”England“Watchout!”orBecareful.”Italy,精选,26,NOSE,Pointingtonose“Itsme.”JapanBlowingnoseInmostAsiancountries,blowingthenoseatsocialgatheringisdisgusting.,精选,27,CHEEKS,Cheekscrewgestureofpraise-Italy“Thatscrazy.”GermanyCheekstroke“pretty,attractive,success”mostEurope,精选,28,ARMS,Somecultures,liketheItalians,usethearmsfreely.Others,liketheJapanese,aremorereserved;itisconsideredimpolitetogesticulatewithbroadmovementsofthearms.Foldingarmsareinterpretedbysomesocialobserversasaformofexcludingself,“Iamtakingadefensiveposture,”or“IdisagreewithwhatIamhearing.”,精选,29,ARMS,Armsakimbo.Inmanycultures,thisstancesignalsaggression,resistance,impatience,orevenanger.Armsbehindback,handsgraspedisasignofeaseandcontrol.Armsinfront,handsgrasped,commonpracticeinmostAsiancountries,isasignofmutualrespectforothers.,精选,30,LEGSANDFEET,InAsia,donotpointwithyourtoes.InAsiaandsomeEuropeancountries,puttingfeetuponadeskoranyotherpieceoffurnitureisverydisrespectful.Sittingcross-legged,whilecommoninNorthAmericaandsomeEuropeancountries,isveryimpoliteinotherpartsoftheworld.,精选,31,Test()Idontknow.()Iloveyou.()Wearequarelling.()No!Idontagree!()Wearecheerful!,A,B,C,D,E,精选,32,精选,33,CASESTUDY:Whatbodylanguagetousetowardsacustomer,whenonthephone?AtalocalrealestateagentsofficeAlanisbehindthecustomerservicecounter.Heisonthephonedealingwithadifficultinquirywhenacustomerapproachesthecounter.Hekeepstalkingonthephoneandwhenthecustomersays,“Excuseme”.Hedoesnotlookupbutholdsahandupwithonefingerextended,indicationthathellbeoneminute.,精选,34,Thequestion-AsAlanssupervisor,whatwouldyousaytohimaboutthebodylanguageandmanaginghisresponsibilitiesforgreetingcustomersbothonthephoneandfacetoface?,精选,35,Imaginethatyouarethecustomer.Whenyouentertheoffice,thecustomerservicerepisonthephone.Youwait.Youtrytogethisattentionandheholdsuphishandwithafingerextendedasacknowledgementthatyourethere.Howdoyoufeel?Whatcouldtheclerk(Alan)havedonedifferentlytoensurethatallofhiscustomerswerebeingtakencareof?Hecould/shouldhavelookedup,smiledatyouandatleastnoddedagreeting.Ifhisconversationcontinuedtoolong,heshouldhavepolitelyplacedhiscalleronholdandinquiredastoyourneeds,askedsomeoneelsetoassistyouoradvisedyouhowlonghewouldbe.,精选,36,Iwouldsaythathehastobemorefriendlyandwelcomingtothecustomersandcouldpolitelytoldthepersononthephonetopleaseholdforamomentandthatheshouldbemoreenthusiasticabouthisjob,精选,37,FORALLOFUS,Becomingsensitivetothecluesofbodylanguagecanhelpuscommunicatemoreeffectivelywithothers.,精选,38,Wecanunderstandwhatothersaresayingevenwhentheyarenottalking.Wecansensewhenpeoplearesilentanddigestinginformation,orwhentheyaresilentandconfused.,精选,39,Wecansharefeelingstoostrongortoodifficulttobeexpressedinwords.Or