邮件写作技巧培训

EmailWritingSkillTraining,邮件写作技巧培训(二),苏铭（Benjamin）,2010.06.02,Content：,UsefulExpressionsforEmail,DocumentWritingSkill,一、常用语(UsefulExpressions),1、Beginning:Replyfornormalsituation,apologizing,badsituation,thankfulness2、Body：RequestforAction(请求),AcquiringInformation(获取信息),Announcing(宣布),Reminding,MakingConfirmation,RequestingConfirmation,Initiateameeting(发起会议),Raisequestion&Pointlisting,Apology,Proposal(提议)3、Ending:Seekingformoreinformation/feedbacks/suggestions咨询信息/反馈/建议,Attachmentdescription,Otherpoliteformulas,Context:,一、常用语(UsefulExpressions),1、Beginning：Replyfornormalsituation:Thankyouforyourreply.Thankyouforyourqueryaboutsth.Thankyouforyouremailaboutsth.ReplyforapologizingApologiesforthedelayingettingbacktoyou,butIapologiesforSorryfor,Replyforbadsituation:Wearesorrytolearn(fromsb)ofsth.Iwassorrytohearthat+n.clauseReplyforthankfulness:Thankyousomuchforthecooperation.Yourkindassistanceonthisareverymuchappreciated.Ireallyappreciatetheeffortyouallmadeforthissuddenandtightproject.,一、常用语(UsefulExpressions),2、Body：RequestforAction(请求):Couldyou?Iwaswonderingifyoucould?Woulditbepossibleforyouto?Doyouthinkyoucouldpossibly?AcquiringInformation(获取信息):Iwaswonderingifyoucouldletmeknowwhy?Iwonderifyoucouldexplainwhy?Announcing(宣布)Pleasebeinformedthat+n.clauseThisisjustaquicknotetoletyouknowthat+n.clause,一、常用语(UsefulExpressions),Reminding:JustaquicknotetoremindyoutoVJusttoremindyouthat+n.clauseMakingConfirmation:Yourrequesthasbeensuccessfullyprocessed.Iampleasedtoconfirmthat+n.clauseThisistoconfirmthat+n.clauseWeherebyconfirmthat+n.clauseJustashortnotetoconfirmthat+n.clause,一、常用语(UsefulExpressions),RequestingConfirmation:Wewishtoconfirmthatwhether/if+n.clausePleaseconfirmour/ifPleaseconfirmreceiptofWouldyoupleaseconfirmthat+n.clauseInitiateameeting(发起会议):IsuggestwehaveacallPleaseletmeknowifthetimeisokayforsb.IwouldliketoholdameetingWedliketohavethemeeting,一、常用语(UsefulExpressions),Raisequestion&Pointlisting:Someknownissuesinthisrelease:Herearesomemorequestions/issuesforyourteam:Thecurrentstatusisasfollowing:Someitemsneedyourattention:Pleaseseecommentsbelow.Apology:Isincerelyapologizeforthismisunderstanding!IapologizeforthelateaskingbutwewanttomakesurethecorrectnessofourimplementationASAP.,一、常用语(UsefulExpressions),Proposal(提议):IsuggestwecanForthenextstepofproject,Iamproposing3.Ending:Seekingformoreinformation/feedbacks/suggestions咨询信息/反馈/建议Shallyouhaveanyproblemabout,pleaseletmeknows.Lookforwardtoyourfeedbacksandsuggestionssoon.ItwouldbeniceifyoucouldprovideabitmoreinformationonAtyourconvenience,Iwouldreallyappreciateyoucould,一、常用语(UsefulExpressions),Attachmentdescription:Ienclosetheforyourreference.Attachedpleasefind(information).Attachisthe(document),pleasereviewit.Forotherknownissuesrelatedto,pleaseseeattachedreleasenotes.OtherpoliteformulasHaveaniceday.Awaityourearlyreply.Appreciateforyourtimelyreply.Hopetheprojectwillbesmoothlygoingon.,一、常用语(UsefulExpressions),Abbreviation(常用缩略语):ASAP-AsSoonAsPossible尽快FYIForYourInformation供参考P.S.Postscript附言BTWBytheWayAFAIKAsFarAsIKnowUYouYR/URYour2-to,too2DAYToday2MOROTomorrow2NITETonight4ForWKND-Weekend,一、常用语(UsefulExpressions),AmericanSlang:Letskeeprolling.Steponit.Wewillcallitsquare.,FunnyTime,Goahead./Movingon.,Hurryup./Movingfast.,Makeastheend./Asfinished.,UsualWritingNormsFont:TimesNewRoman12ptTitle:ArialOverstrikingandfirstletterwithmajusculeFirstline:about5spacebarindentor1TabRowspacing:1.5times,二、文档写作,(exceptconjunctionandto),(exceptblockquotation引语,footnote脚注,referencedocument),PageNo.:rightcomerwithArabicnumeralsAvoidtousepersonalpronounandlogogram/shortening.,(Using“our”insteadof“I”ifnecessary),(exceptprefatorymatter前置语usingminusculeRomannumeral),二、文档写作,2.UsefulExpressionsandGrammarConclusivetype:“Inconclusion”,“Therefore”,“show/prove”Theseconclusivewordscanbeusedinthesummaryparagraphsuchastheconclusionofreport.,二、文档写作,Nominalphraseorgerund(名词性短语或动名词)Nominalphraseorgerundareusuallyusedinthetableinsteadofcompletesentences.,二、文档写作,GerundandPassivenessInordertoavoidtousepersonalpronoun,Gerundandpassivenessisusedtodescribetheactionorthesteps,suchastheuserguideortheoperat