最实用的中级商务英语

Face-to-FaceCommunication,CommunicatinginBusinessEnglish,U,nit1,SpeakingModule,UnitFocusWelcomingavisitorMakingintroductionsSmalltalkAcompletebusinessconversationNon-verbalcommunicationJobdescriptionsKeystructure:IdliketoWouldyouplease?,Unit1,ShiRuoTong,Practicalsentences,Unit1,ShiRuoTong,Inthereception,Goodmorning,mayIhelpyou?Goodafternoon,whatcanIdoforyou?Hello,Mr.Jones,mynamesShannonBrown.Pleasedtomeetyou.ImsorryMr.Hendersonisinameeting.Wouldyoumindwaitingforamoment?Nicetomeetyou,Mr.Bond.Justamoment,IwillseeifMr.Robinsonisin.yes,heisexpectingyouinhisoffice.Thisway,please.,Goodmorning,IamRobertBondfromFBJ.IamheretoseeMR.Anderson.Goodafternoon,IdliketoseeMr.Henderson,please.Goodafternoon,IvegotanappointmentwithMR.HenryRobinson.Yes,ofcourse.,Receptionist,Visitor,Practicalsentences,Unit1,ShiRuoTong,Inthereception,Ms.Robertswillbebackinafewminutes.Wouldyouliketositdownandwaitforamoment?CanIgetyoursomethingtodrink?Wouldyoulikesomecoffeeortea?Blackorwhite?,OK.Yes.Thankyou.Coffeewouldbenice.Blackplease.,Receptionist,Visitor,Practicalsentences,Unit1,ShiRuoTong,Makingintroduction,Idliketointroducemyself.MynameisJay.Letmeintroducemyself.MynameisPeter.MayIintroduceyoutoourmanager,Mr.Lee?IdlikeyoutomeetJaneBrown,ourdepartment/linemanager.HaveyoumetMrs.Lee,ourHumanResourcesManager?,Nicetomeetyou.ImTom.Pleasedtomeetyou.MynameisJenny.Yes,please.Pleasedtomeetyou,Mr.Lee.Nicetomeetyou,Mr.Brown.MynameisTomJackson.Yes,Iwasintroducedtoheryesterday.,A,B,Practicalsentences,Unit1,ShiRuoTong,Greetingatfirstmeeting,Nicetomeetyou.Gladtoknowyou.Pleasedtomeetyou.Howdoyoudo?(formal),Nicetomeetyoutoo.Itsnicetomeetyoutoo.Pleasedtomeetyoutoo.Howdoyoudo?(formal),A,B,Practicalsentences,Unit1,ShiRuoTong,Greetingbetweenacquaintances,Hello!/Hi!/afternoon/goodafternoon!Whatsup?(informal/Americanway)Howareyou?Howareyoudoing?Howiseverything?Howarethings?Howisitgoing?Howarethingswithyou?,Hello!/Hi!/Goodafternoon!Notmuch.Whataboutyou?Imverywell.Andyou?Justsoso.Nothingspecial.Notbad,whataboutyou?Sofar,sogood.Excellent.Imdoingthatproject.Itsgoingverywell,butitkeepsmereallybusy.Whataboutyou?,A,B,Practicalsentences,Unit1,ShiRuoTong,SmallTalkOne(offeringadrink),Wouldyoulikeacoffer/drink?Whatwouldyouliketodrink?Letmegetyousomethingtodrink.,Yes,please.Blackforme.Acupofwaterisfine.Thankyou.Idlikeacupofcoffee.,Host,Visitor,SmallTalkTwo(Travel),Didyouhaveagoodjourney?Howwasyourtrip?Howwasyourflight?,Notsogood.Thetrafficwasterrible.Therewerenoproblems.Everythingwentsmoothly,thankyou.Itwasfine/easy/verysmooth.Notbad.Itwasabitrough.Itwasntgood.Imissedmyconnection.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkTwo(travel),Didyouhaveanytroublefindingus?HowlongdidittaketoflyfromNewYorktoShanghai?,Itwasverybad.Theplanewaslatefor4hoursIwaslostinthestreetsNoproblemsatall.Themapyousenttomewasexcellent.IttookfifteenhourstoflyfromNYtoSS.Itwasabittiring.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkThree(accommodation),Didyoufindsomewheretostay?Howsyourhotel?Haveyougotaroomwithaview?,Yes,ImstayingintheLuckyHotel.Ourcompanyarrangedit.Notyet.Couldyourecommendsomewheregood?Itsverycomfortable/veryconvenientlysituated/wellfurnished/luxurious,thankyou.Theserviceisexcellent.No,thereisnoviewatall,butitsclosetothegarden.Ithasalovelyviewofthecity.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkFour(weather),Howdoyoufindtheweatherhere?WhatdoyouthinkoftheourweatherHowwastheweatherbackhome?Whatwastheweatherlikewhenyouleft?,Itslovely/warm/sunny.Itsabitcold,andtheairisdry.Itwascloudy/cold/damp/windy/stormy.Itwasgood,sunnyandwarm.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkFive(sparetime),Whatdoyoudointheevenings/atweekends?Doyoulikesports?Doyoulikewatchingfilms?,IwatchTValot.MyfriendssayImacouchpotato.Whataboutyou?Yes,Ilikesportsverymuch.Yes,Iamcrazyaboutplayingbasketball.IlovewatchingHollywoodblockbusters.Haveyouwatchedanygoodones?,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkSix(origins),Wheredoyoucomeform?WhereaboutsdoyoucomefrominChina?Canyoutellmesomethingaboutyourhometown?,ImfromChina.Whereareyoufrom?IliveinShanghai,aninternationalcityintheeastofchina.IcomefromShanghai.ItsaninternationalcityintheeastofChina.Itsfamousforitsrapideconomicdevelopment.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkSeven(jobs),Whatsyouroccupation/job?Whatlineareyouin?Howlonghaveyoubeenwiththem?Isthejobinteresting?,Imabusinessmanagementtrainer.Iworkformyselfatthemoment.Whataboutyou?Iminmarketing.Ivebeenworkingwiththemfor3years.Ilikethejobprettymuch.Itsfullofchallenges.Howisyourjob?,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkEight(titlesandpositions),Whatdoyoudointhecompany?Whatsyourpositioninthecompany?,ImthegroupaccountantforHBC.AtHBC,Iworkasanadministratorfortheinternationalbusinessdevelopmentgroup.IdealwiththesystemsadministrationforHBC.IamoneofthetrainingofficersatHBC.Imacreditcontroller.ImresponsibletotheFinanceDirectorofHBC.ImthetrainingsupervisoratHBC.IreporttotheHumanResourcesManager.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkNine(jobresponsibilities),Whatexactlydoyoudointhecompany?Whatareyourjobresponsibilities?,Imresponsiblefortheday-to-dayaccountingforthegroup.Myresponsibilitiesarerespondingtocorrespondenceandreceivingandansweringphonecalls.Inmyjob,thereareallkindsofresponsibilities,suchasrespondingtocorrespondenceandreceivingandansweringphonecalls.Itsmydutytoreplytoallthecorrespondence,receiveandanswerphonecalls.Whatareyours?,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkTen(advantagesofonesjob),Whataretheadvantagesofyourjob?Whatdoyouenjoymostaboutyourjob?Whatdoyoulikeaboutyourjob?,Theadvantagesofmyjobaretheflextimesystemandgoodbenefits.ThethingIenjoymostaboutmyworkisthatIfeelcomfortableintheworkplace.ThemostimportantthingthatIenjoyisthepeoplethatarehereatHBC.Ifindthewholeoffinanceinteresting.Ilikethechallengesinmyjob.Ithinkthenicepartofmyjobisthepay.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,SmallTalkEleven(disadvantagesofonesjob),Whatarethedisadvantagesofyourjob?Whatarethethingsyoudontlikeaboutyourjob?,ThedisadvantagesofmyjobarethatIhavetostartearlyandfinishlate.ThethingIdontenjoyaretheroutinebackupsofallthedata.WhatIdontlikeaboutmyjobisthatIhavetooftenworkovertime.Idontlikethe9to5system.IhopeIcanworkwiththeflextimesystem.YouknowtheSOHO,SmallOffice,HomeOffice.,Host,Visitor,Practicalsentences,Unit1,ShiRuoTong,Letsgetdowntobusiness.Letsgetstarted.Shallwegetdowntobusiness?(Formal)Shallwebegintodiscusstheproposal?(Formal),Yes.Yes,weneedtohurry.Yes,please.Letstalkaboutit.,Host,Visitor,Comingtothepurposeofthemeeting,Practicalsentences,Unit1,ShiRuoTong,ithinkwehavecoveredeverypoint.Ithinkthatcoverseverything.Wehavefinisheddiscussingeverypointontheagenda.AmIright?Soisthereanythingelseweshoulddiscusstoday?Itsbeenreallynicetalkingtoyou.,Ithinkso.Yes,Iagree.Yes,nothingelseleft.No,Ithinkthatsall.Me,too.,Host,Visitor,Closingsignals,Practicalsentences,Unit1,ShiRuoTong,Thanksforcoming.Thankyouforyourhelp.Ireallyappreciateyourcomingandsettlingtheissue.Thankyouforyourcooperation.,Mypleasure.ImgladIcouldhelp.Itsmypleasure.Yourewelcome.,Host,Visitor,Thanking,Practicalsentences,Unit1,ShiRuoTong,Ilookforwardtomeeting/seeingyouagain.Imlookingforwardtohearingfromyou.Haveagoodweekend/journey/holiday.Seeyousoon.,Metoo.Metoo.You,too.Seeyou.,Host,Visitor,Lookingforward,Practicalsentences,Unit1,ShiRuoTong,Bye.Seeyou.Speaktoyousoon.Takecare.Seeyoulateralligator.(informal/humorous)Cheers.(informal/Britishway),Goodbye.Seeyou.Seeyousoon.You,too.Inawhitecrocodile.(informal/humorous)Cheers.(informal/Britishway),Host/receptionist,Visitor,Farewells,VocabularyBuildup,Unit1,ShiRuoTong,acquaintancen.熟人addressv.称呼aggressivea.积极进取的；咄咄逼人的ambitiousa.雄心勃勃的appointmentn.任命，约会back-upn.备份bookletn.小册子branchn.分支机构brochuren.小册子challenginga.挑战性的colleaguen.同事,energetica.精力充沛的eyecontact目光接触family/lastname姓first/givenname名hands-ona.亲身实践的headofdepartmentn.部门领导headoffice总部headquartersn.总部indifferenta.冷漠的inefficienta.无效率的，不称职的insincerea.虚伪的,VocabularyBuildup,Unit1,ShiRuoTong,commonplacea./n.普通的；常见的事情counterpartn.地位或职位相当的人；副本co-workern.同事crampeda.狭窄的，受限制的datan.数据，资料day-to-daya.每日的，日常的deadlinen.最后限期demonstrationn.（新产品）演示，宣传diffidenta.缺乏自信的dishonesta.不诚实的efficienta.效率高的,interactionn.相互作用，互动knockoff下班nicknamen.绰号offensivea.冒犯的off-handad./a.不假思索的，即席的pamphletn.小册子prejudiceda.有成见的premisen.办公/经营场所prospectn.前景prospectivea.预期的responsibilityn.责任,VocabularyBuildup,Unit1,ShiRuoTong,salesoffice销售处sales-coordinatorn.销售协调员self-confidenta.自信的sincerea.真诚的smalltalk闲谈，聊天stuffya.闷热的，沉闷的subsidiaryn.子公司superiorn.上司,immediatesuperior顶头上司supervisorn.主管surnamen.姓tacklev.(开始）处理unhelpfula.不给与帮助的unwelcomea.不受欢迎的welcominga.欢迎人家的whereaboutsad.在哪里,TipsforOralEnglish,EnlargingyourvocabularyMemorizingthewordlist.Use.Repetitions.Spacing.Wordformationandclassification.,Unit1,ShiRuoTong,AMiniPresentation,HowtomakeagoodfirstimpressionAppearneatanddressappropriately.Maintaingoodeyecontact.Shakehandsatthebeginningandwhenparting.SmileRelaxandbeyourself,Unit1,ShiRuoTong,CultureNote,AddressingUS:addressbythefirstnameUK:addressbythefirstnameChina,GermanandItalianbusinesspeoplegreatlyvaluetheirtitlesSmalltalktabooindifferentcountriesUS:salary,ageandmarriagestatusChina:Sex,Unit1,ShiRuoTong,HomeworkADebate,Unit1,ShiRuoTong,TheMoot:DoyouagreewithSOHOsystem?,TheAffirmative:TakingcareofchildrenMorefamilylifeSavingthejourneytotheworkplaceGoodworkingenvironmentMoreflexibility,TheNegative:NoteamworkNoface-to-facecommunicationMorecostontheofficeequipmentNosociallifeFeelinglonely,GroupWork,Whatareyourjobtitlesorpositions?Whatareyourjobresponsibilities?Exchangetherelatedinformationwithyourgroupmembers.Whataretheadvantagesanddisadvantagesofyourjob?Exchangetherelatedinformationwithyourgroupmembers.,Unit1,ShiRuoTong,CommunicativeStrategies,Unit1,ShiRuoTong,Tipsforasuccessful,completeworkplaceconversationGreetingIntroductionSmalltalkBusinessPre-closingtheconversationClosingtheconversationFarewell,Tipsforasuccessfulface-to-facecommunicationKeepinggoodeyecontactBeingfriendlyandpoliteListeningattentivelyAnsweringproperlySpeakingslowlyandclearlyDoublechecking,CommunicativeStrategies,Unit1,ShiRuoTong,Tipsforstartingasuccessfulconversation:SOFTENS=SmileO=OpenpostureF=ForwardleanT=TouchE=EyecontactN=Nod,Tipsforpositivelistening:LADDERL=LookA=AskD=DontinterruptD=DontchangethesubjectE=EmotionR=Response,CommunicativeStrategies,Unit1,ShiRuoTong,Tipsforpersonalselling:AIDAA=attention(Attractingthebuyersattention)I=Interest(Stimulatingthebuyersinterest)D=Desire(Arousingthebuyersdesire)A=Action(Gettingthebuyertoact),CaseStudies,Unit1,ShiRuoTong,Scene1(TwoAmericansconversation),Imgoingtotheairporttopickupafriendthisweekend.(Idonthaveaccar.)France.Bytheway,Imayneedaridetotheairport.Doyouthinkyoucantakeme?10:30P.M.thiscomingSaturdays.,Oh,really.Whereisyourfriendfrom?(ifshewantsaride,shewillask.)Sure.Whattime?,AmericanA,AmericanB,CaseStudies,Unit1,ShiRuoTong,Scene1(TwoAmericansconversation),Imgoingtotheairpo