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,WebAgencyServiceDomain,WebBuilding,WebSolution,WebConsulting,WebCIWebDesignWebapplication,e-BusinessConsultingMarketAnalysis,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer,OrderFulfillment,e-BusinessValueChain,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebizIntegration,Strategy,Sopping,eCRM,IRM,VOC/RMS,e-Learning,InteractiveFullService,ebiz,eSolution,eBizSector&Solution,eSolution,LIFE,System,INFORMATION,COMMUNICATION,TechnoVillage,/,/,/,/,/,/,Mail+SMS+Fax+,DB,/,eBizTotalService,eBizStrategy,eBizOperation,eBizConsulting,Planning,Contents,Solution,eBusinessIntegrator,eBizBuilding,Marketing,eBiztotalservice,eBusinessTransformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,PACS,ERP,CRM,EIP,Mailing,B2Emall,IntegrationDevelopers,WebService,EnterpriseSolution,BusinessFields:SIDevelopment&Solutions,eCompany,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,DataIntegration,EnterpriseCRM,eCRM,DataWarehousing/Integration,WebLogData,DataBase,TransactionData,CustomerProfile,SMMU,SIMU,NIMU,R&DMU,eBizTotalService,eBizTotalService,Service,Sales,CRMDataWarehousing/Integration,SMSChannel,WebFAXChannel,eMailChannel,WebSiteChannel,Postchannel,Consumer,Investor,Purchaser,Analyst,Thepress,Club,Marketing,CustomerInteractionPlatformsInteractionManagementInfrastructure,CustomerCommunications,e-CRM,E-Mail,EDMS,GW,KMS,2(),ERP,1(),CRM,SCM,E-Planning,OfficeManagementSystem,CustomerA,CustomerB,CustomerC,SupplierA,SupplierB,SupplierC,eBizConsulting,eBizSolutions,eBizIntegration,eBizSolutions&Service,InternetAreaBSPAreaSIAreaNIArea,eCRM,WCMS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,NetworkIntegrationAutomationSystemEnterpriseNetwork,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SIconsultingSIdevelopmentSImanagement,WebconsultingWebdevelopmentWebmanagement,NIArea,SIArea,WebSIArea,eBizSolutions&Service,WebSIAreaSIAreaNIAreaSystemArea,DW/E-CRM/CRM,E-Marketplace,SCM,ElS,GW/KMS,ERP,CMS,Management&Business,B2B,Marketplace,IPS,EIP/EKP,PMS,Partner&Supplier,Customer,B2E,B2C,B2M,eBizSector&Solutions,2004,Consulting,eSolution,2004,WebBuilding,WebintegrationPublishingDBgeneration,WebDesign,Innovation,Operation,Optimization,Business&ITStrategy,SupplyChainExecution,eBizEnterpriseManagement,SIBusinessArea,SIconsultingSIdevelopmentSImanagementN/WmanagementNewtechnology,NetworkIntegration-NetworkConsulting-NetworkIntegration-NetworkManagement,SIAreaNIAreaSolutionAreaSMAreaInternetAreaR&DAreaConsultingArea,CRM,Forecasting,OpportunityManagement,Configuration,Generation,Forecasting,CustomerCareSpareManagement,ForecastingPersonalizationCampaignManagementMarketingEncyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution&Service-SIDevelopment&Solutions,Marketing,Sales,Services,One-StopService,10%,10%,5%,5%,BSP,ITconsultingITdevelopmentITmanagementN/WmanagementNewtechnology,WirelessInternet,WebContents,WebMailing,WebSI,eBizSolutions&Service,BSPAreaInternetAreaSIAreaNIAreaConsultingArea,BSPMU:(BusinessServiceProviderManagementUnit),InternetAreaBSPAreaSIAreaNIArea,55%,15%,20%,10%,eBizSolutions&Service,ConsultingforeBizeStrategyConsulting.eManagementConsultingeBusinessRestructureConsultinge-CRM,e-MarketingConsulting,e-Solution/e-Infra/e-Infra,SIconsulting&management,NetworkIntegration/AutomationSystem,ITdevelopment&management,SCM,CRM,e-SupplychainManagement,e-CustomerRelationshipManagement,E-biztransformation,System,-,-,-SupplyChain,ERP/EIP,e-BusinessPerspective,eBizConsulting,e-Marketing&Promotion,eCreative&Contents,eBizSI&Solutions,eBizServiceDomain,eBizTotalService,e-CRMfunction,e-CustomerRelationshipManagement,e-CRM,e-CRM,Adaptation,Analysis,DataGathering,eBizSolutionanalysis_e-CRM,/,46%,22%,19%,Source:ExecutiveIssuesSurveyCEOGlobalBusinessStudy,TheAlexanderGroup,Incorporated,7%,6%,Summary,?,CEO,1234/5Restructuring67(Globalization)89(Geopolitical),1234567Restructuring8(Globalization)9(Value-AddedSupplierRelationships),1.,5.,4.,3.,2.,1.,()?,Site?,SiteSite(,)?,/?,?,eCRM,e-CRM,2,90,:60%(8090%),:40%,2,3.,2.,4.,5.,6.,1.,2,(),/,:100/:10,/(),-,:,5,Strategy,Contents,Solution,BrandA,BrandB,(),Ebiz,BrandC,Summary,-,IntegrationBranding&Identity,Off-lineOn-lineBusinessWCMSe-CRM,1.7()2.WebSolution,OfflineBusinessOnlineBusiness,Vision,Mission,Planning,1.Summary,-,Supplier,Customer,eCompany,e-BusinessSector&Solutions,Partner,Stockholder,Employee,IPSSCM,IRMPRM,e-Marketing,GW+KMSEDMS,BuySide,SellSide,ERPEIP,Customer,Partner,Shareholder,Employee,e-BusinessSolutions,SalesTeam,SystemTeam,ConsultingTeam,SIMU,NetworkTeam,AutomationSystemTeam,EnterpriseNetworkTeam,NIMU,eBiz,CRM,EIP,R&D,eBizCollaborationNetwork,WebsiteStrategy,SiteE,SiteB,SiteH,SiteF,SiteA,SiteG,E-bizTransformation,ASIS,TOBE,SiteC,SiteD,StrategyandImplementation,e-Shopping,Information,eBusiness,BusinessFunction&Strategy,Himart,2.,?,Publish,Interact,Transact,Integrate,CustomerInformationAccessHSECommunication,CustomerandTechnicalSupportSupplierRelations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