メールと电话のビジネス英语ハンドブック

電話英語（社長）依頼 話言葉依頼仕方異、丁寧心。Can you? 表現、話言葉失礼聞注意必要。丁寧頼方I would appreciate it if you could（）It would be a great help to me if you could（大変助）I would like to ask you to（、願）急依頼I realize that this is out of the blue. / This is awfully sudden, but（突然願） 指示 相手指示出、would be better, would like you to 使丁寧表現好。need to 、I think 使強要注意。must, should, want, had better強命令形、使用。I think it would be better to（思）I think you need to（必要思）I would like you to（）相手尊重婉曲表現You may want to consider（）I would advise you to（提案）I suggest that you（勧）感謝 Thank you so much for your help.（力添）We appreciate your（感謝）Thank you for making the time for（時間取、）Thank you for waiting so patiently for this response.（返答待、）謝罪 返信遅Im sorry to have taken so long to get back to you.（返事書大変遅）I apologize for the delay in my reply.（返信遅）他謝罪Please accept my apologies for / I apologize for（）丁寧断 断書、相手対感謝言葉始。後、断表現入。Thank you very much for your inquiry concerning. Unfortunately（ 問合、。残念）We appreciate the time you spent on. However, I regret to inform you that（時間感謝。残念、知）Thank you for giving us the opportunity to. Unfortunately（私機会下、。残念）理由説明 何依頼I would like you to finish this report by this Friday. This is because（今週金曜完成。理由）決定事項伝I have decided to postpone my business trip to Europe, since（、出張延期）Our Japan office reached the conclusion that we should stop manufacturing product A due to（弊社日本事務所、A製品製造中止結論）悪伝 内容明確丁寧相手伝、非常重要。言伝典型的覚便利。（）内容切出（） 悪明確伝（） 理由述（） 結言葉内容（） I appreciate the time you spent writing this report.（作成時間感謝）（） Unfortunately, this report cant be presented at the managers meeting next week.（残念、来週部長会議出）（） The reason is that this report does not have enough facts and statistics to support your conclusion.（出結論支十分根拠統計含） （） If you could add more statistics to the report, it would be much more convincing. I would then be able to present the report at the meeting next month.（統計加、説得力増。、来月部長会議提出）締切守 期限厳守伝英語、締切守点注意必要。、必守期限場合、依頼時点明確伝。、理由説明、相手納得。This is a deadline that absolutely has to be met./ Its essential that we meet this deadline.（締切絶対守）Please send the report by April 30. It is essential that we meet this deadline since the reports will be reviewed the first week of May.（月日提出。月第週内容検討、期限必守）締切前念押依頼期限時間場合、締切前再確認安心。I would just like to make sure that the report will be submitted by the end of this week.（今週末提出、念確認）Are we still on track to meet the deadline?（締切間合、順調進）催促 顧客取引先対、失礼言方催促意外。直接的表現避。日本語同、英語丁寧明確言方存在。I would like to remind you about（確認）I am wondering if you already（済）最後次表現加、上手催促法。I would appreciate it if you could expedite your response to us.（早急回答助）Thank you for your prompt attention to this matter. （件迅速配慮感謝）返事 相手早返事、日本人ASAP（As soon as possible略）urgent使、表現相手受取方異、誤解注意必要。ASAPurgent使本当急場合、決文句多用避。返事、具体的日時明記忘。Please send the estimate by the end of this week so that I will be able to use it at the meeting with the engineers.（打合使、見積今週末送）確認 I would like to reconfirm / I would like to double-check（再確認）I would like to reviewwith you.（、一度確認）Id like to make sure that（確実確認）添付説明 添付、一言断親切。I am attaching a file labeled（添付）I am sending the estimate as an attachment.（見積書添付）誤解解 相手不快感与心配、次言方。My English isnt perfect, so please let me know if I say something that sounds odd.（私英語完璧、何言指摘）I am concerned that perhaps something I said bothered you. Please let me know if you feel that way.（何失礼申上心配。指摘）誤解避 電話会話Due to my imperfect English, I might say something that sounds rude to you. Please say something if that happens.（英語完璧、何失礼申上。場合指摘）最後I hope I have not said something rude.（失礼申上）困電話便利表現電話取 会社部署代表電話出Good morning (Good afternoon), ABC Trading.（/ 、ABC）ABC Trading, Overseas Department.（ABC国際事業部）ABC Trading, Mitsuko Hayama speaking.（ABC葉山美津子）自分専用電話出Mitsuko Hayama speaking. / Mitsuko Hayama. / This is Mitsuko Hayama speaking.（葉山美津子）相手名前用件聞 How may I direct your call?（）How may I help you?（用件何）May I have your name please? / May I ask who is calling?（）担当者 I will connect you to the person in charge. Please hold.Could you please wait for a second while I connect you with the person in charge?（担当者、待）担当者不在 Im sorry, but he has stepped away from his desk.（、席）Im sorry, but he is out of the office today / right now/ this week.（、本日/ / 今週）Im sorry, but he is in a meeting right now.（、会議中）He is not in the office right now, but he will be back around 3 pm.（外出、時戻予定）Would you like to leave a message?（伝言残）Would you like to talk to his assistant?（彼話）電話遠 Excuse me, we seem to have a bad connection.（、電話回線問題）I did not get all of that. Would you mind speaking a little louder?（聞取。少大声話）相手言葉聞取 Could you please repeat your name again?（一度名前） Could you please say that again a bit more slowly?（度言）英語人代 Please wait a moment. I will find someone who speaks English.Please hold on. I will transfer this call to someone who speaks English.（少待。英語話者）初相手電話 Hello, Mr. White. My name is Atsuko Yoshida, and Im calling from ABC Company. I got your name from Susan Wilson at P&P Company.（、。ABC社吉田厚子申。P&P社名前聞）電話理由説明 The reason Im calling you is（電話理由）There is something I would like to discuss with you.（話）留守番電話伝言残 This is Atsuko Yoshida calling. I need to talk with you about. Could you please call me at -? Thank you.（吉田厚子。話、-電話。願）Hello, this is Atsuko Yoshida of ABC Company. I would like to talk with you about. I will be in the office all day today. My number is -.（、ABC社吉田厚子。話思。今日。私電話番号-）依頼 急場合Please call me right away. / Could you please call me as soon as possible?（至急電話）Please give me a call as soon as you get back.（戻次第、電話）緊急場合Please call me when you have a chance.（機会電話） Please call me when you have time.（時間時電話）電話切前一言 Thank you for calling.（電話、）Thank you very much. Goodbye.（。失礼）It was nice talking with you. Goodbye.（話。失礼）I really appreciate your calling. Please give my best regards to everyone. Goodbye.（電話、本当。皆様伝。失礼）念入 相手名前社名慎重確認。多not professional （）判断、悪影響及可能性。 相手性別確認 相手名前性別知場合、確認Mr.Ms.。既婚女性Mrs. 表現、相手希望Ms. 無難。先方名前Dear Sir or Madam 表現便利。 読段落構成 前書省略。内容段落分、簡潔論理的構成心。情報提供依頼場合、（）依頼内容（）期日理由（）礼言葉、簡略丁寧書望。 読件名 日平均通近受取統計。呼迷惑多含、人件名確認開封。件名不審読削除、開封後回、迅速交換適切件名不可欠。 request for information（情報提供願）request for confirmation（確認願）answers to your questions（質問返答）revised schedule for the meeting（会議日程変更）本当必要？ （）機能便利、日本人。多人CC入、直接関係相手上司自分上司、先方知人含。相手上司自分上司不用意入、相手信用、自分人仕事悪印象与。多人前後、先方知人CC必要、次断。 There are several people ccd on this e-mail. They will follow up on the project when I am out of town. However, it is not necessary for you to cc them on your e-mail to me.（数人CC。彼私出張中。、返信彼CC必要）署名 最後署名欄、手紙同与。（）名前（）部署名（）会社名（）住所（）電話番号（）番号（）（）会社明記。 日本人危険言葉must, had better, should日本意味思、単語強制、上見下強。teach教意味I will teach you.言人多、teach指導、命令口調横柄言方聞。I will show you