Body_language肢体语言_(课堂PPT)

1,BodyLanguage,2,BodyLanguage,3,Whatisbodylanguage?,Itsthewayyoustandandsitandwalk.Itsyourgesturesandtheexpressiononyourfaceandinyoureyes.Itsyourwholeappearancethatcommunicatesthings.,4,Howtoreadthesebodylanguages?,5,希尔顿深夜出狱如作秀。,墨西哥湾漏油事件,让美国政府倍感压力。,6,Arewegettingallthemessage?,7,BODILYSPEAKING,Accordingtothesocialanthropologist,EdwardT.Hall,inanormalconversationbetweentwopersons,lessthan7%ofthesocialmeaningsisactuallytransmittedbywords.So,atleast93%ofitisconveyedthroughthebody(non-verbalchannel).,8,身体语言学（Bodytalk),9,LetsExamineHowBodyCommunicates,fromheadtotoes,10,HEAD,Noddingthehead“Yes”inmostsocieties“No”insomepartsofGreece,Yugoslavia,Bulgaria,andTurkey,Tossingtheheadbackward“yes”inThailand,thePhilippines,India,Laos,11,FACE,12,EYES,EyecontactsEncouragedinAmerica,Canada,EuropeRudeinmostAsiancountriesandinAfricaWinkingeyeSharingsecretinAmericaandEuropeflirtatiousgestureinothercountriesClosedeyesboredorsleepyinAmerica“Imlisteningandconcentrating.”inJapan,Thailand,China,13,EARS,Eargrasp“Imsorry.”inpartsofIndiaCuppingtheear“Icanthearyou.”inallsocietiesPullingear“Youareinmyheart”forNavajoIndians,14,LIPSANDMOUTH,spit,Whistle,yawn,smile,sneeze,kiss,15,THELIPPOINTING,Kiss.InpartsofAsia,kissingisconsideredanintimatesexualactandnotpermissibleinpublic,evenasasocialgreeting.,16,THELIPPOINTING,Fingertipkiss.InFrance,itconveysseveralmessages,“Thatsgood!”“Thatsgreat!”“Thatsbeautiful!.”,17,THELIPPOINTING,Openmouth.Anydisplayoftheopenmouthisconsideredveryrudeinmostcountries.,18,FINGERS,The“O.K.”signal.(thethumbandforefingerformacircle)means“fine,”or“O.K.”inmostcultures,“zero”or“worthless”insomepartsofEurope“money”inJapananinsultinGreece,Brazil,Italy,Turkey,Russiaandsomeothercountries,19,FINGERS,Pointing.PointingwiththeindexfingeriscommoninNorthAmericaandEurope.ButitisconsideredimpoliteinJapanandChinawheretheyfavorusingthewholeopenhand.Malaysianspreferpointingwiththethumb.,20,HANDS,Ofallthebodyparts,thehandsareprobablyusedmostforcommunicatingnon-verbally.Handwavesareusedforgreetings,beckoning,orfarewells.,21,HANDS,TheItalian“good-bye”wavecanbeinterpretedbyAmericansasthegestureof“comehere.”TheAmerican“good-bye”wavecanbeinterpretedinmanypartsofEuropeandLatinAmericaasthesignalfor“no.”,22,HANDS,HandshakingisaformofgreetinginmostWesterncultures.IntheMiddleEast,agentlegripisappropriate.InmostAsiancultures,agentlegripandanavoidanceofdirecteyecontactisappropriate.,23,HANDS,Righthand.Therighthandhasspecialsignificanceinmanysocieties.IncertaincountriesintheMiddleEastandinAsia,itisbesttopresentbusinesscardsorgifts,ortopassdishesoffood,togetanattention,usingonlytherighthandorboth.LefthandisconsidereduncleaninmuchoftheMiddleEastandinpartsofIndonesia.,24,HANDS,Clappinghands.RussiansandChinesemayuseapplausetogreetsomeone.InmanycentralandeasternEurope,audiencefrequentlyclapinrhythm.,25,NOSE,Holdingthenose“Somethingsmellsbad.”universalNosetap“Itsconfidential.”England“Watchout!”orBecareful.”Italy,26,NOSE,Pointingtonose“Itsme.”JapanBlowingnoseInmostAsiancountries,blowingthenoseatsocialgatheringisdisgusting.,27,CHEEKS,Cheekscrewgestureofpraise-Italy“Thatscrazy.”GermanyCheekstroke“pretty,attractive,success”mostEurope,28,ARMS,Somecultures,liketheItalians,usethearmsfreely.Others,liketheJapanese,aremorereserved;itisconsideredimpolitetogesticulatewithbroadmovementsofthearms.Foldingarmsareinterpretedbysomesocialobserversasaformofexcludingself,“Iamtakingadefensiveposture,”or“IdisagreewithwhatIamhearing.”,29,ARMS,Armsakimbo.Inmanycultures,thisstancesignalsaggression,resistance,impatience,orevenanger.Armsbehindback,handsgraspedisasignofeaseandcontrol.Armsinfront,handsgrasped,commonpracticeinmostAsiancountries,isasignofmutualrespectforothers.,30,LEGSANDFEET,InAsia,donotpointwithyourtoes.InAsiaandsomeEuropeancountries,puttingfeetuponadeskoranyotherpieceoffurnitureisverydisrespectful.Sittingcross-legged,whilecommoninNorthAmericaandsomeEuropeancountries,isveryimpoliteinotherpartsoftheworld.,31,Test()Idontknow.()Iloveyou.()Wearequarelling.()No!Idontagree!()Wearecheerful!,A,B,C,D,E,32,33,CASESTUDY:Whatbodylanguagetousetowardsacustomer,whenonthephone?AtalocalrealestateagentsofficeAlanisbehindthecustomerservicecounter.Heisonthephonedealingwithadifficultinquirywhenacustomerapproachesthecounter.Hekeepstalkingonthephoneandwhenthecustomersays,“Excuseme”.Hedoesnotlookupbutholdsahandupwithonefingerextended,indicationthathellbeoneminute.,34,Thequestion-AsAlanssupervisor,whatwouldyousaytohimaboutthebodylanguageandmanaginghisresponsibilitiesforgreetingcustomersbothonthephoneandfacetoface?,35,Imaginethatyouarethecustomer.Whenyouentertheoffice,thecustomerservicerepisonthephone.Youwait.Youtrytogethisattentionandheholdsuphishandwithafingerextendedasacknowledgementthatyourethere.Howdoyoufeel?Whatcouldtheclerk(Alan)havedonedifferentlytoensurethatallofhiscustomerswerebeingtakencareof?Hecould/shouldhavelookedup,smiledatyouandatleastnoddedagreeting.Ifhisconversationcontinuedtoolong,heshouldhavepolitelyplacedhiscalleronholdandinquiredastoyourneeds,askedsomeoneelsetoassistyouoradvisedyouhowlonghewouldbe.,36,Iwouldsaythathehastobemorefriendlyandwelcomingtothecustomersandcouldpolitelytoldthepersononthephonetopleaseholdforamomentandthatheshouldbemoreenthusiasticabouthisjob,37,FORALLOFUS,Becomingsensitivetothecluesofbodylanguagecanhelpuscommunicatemoreeffectivelywithothers.,38,Wecanunderstandwhatothersaresayingevenwhentheyarenottalking.Wecansensewhenpeoplearesilentanddigestinginformation,orwhentheyaresilentandconfused.,39,Wecansharefeelingstoostrongortoodifficulttobeexpressedinwords.