MBA《管理学原理》讲义CHAPTER13-Foundations of Control.ppt

CHAPTER13,FoundationsofControl,2020/6/10,天马行空官方博客：,2,ChapterObjectives(1),DescribethefourdirectionsinwhichorganizationalcommunicationcanflowIdentifyfivecommoncommunicationnetworksExplainthepurposeofamanagementinformationsystem(MIS)DifferentiatebetweendataandinformationOutlinethekeyelementsindesigninganMISExplainhowMISischangingthemangersjobandcommunicationsinorganizationsDescribehowbudgetsareusedascontroltools,2020/6/10,天马行空官方博客：,3,ChapterObjectives(2),ExplainwhatthevariousfinancialratiosmeasureDescribeTQMcontrolchartsExplainhowtodeterminethemosteconomicorderquantityIdentifysixperformanceappraisalmethodsListbehaviorsrelatedtoeffectivediscipliningDescribetheorganizationalfactorsthatserveasindirectbehavioralcontrols,CommonCommunicationNetworks,Chain,Y,Wheel,Circle,All-channel,NetworksandEvaluationCriteria,CRITERIA,CHAIN,Y,NETWORKS,WHEEL,CIRCLE,ALLCHANNEL,SpeedAccuracyEmergenceofleaderMorale,ModerateHighModerateModerate,ModerateHighModerateModerate,FastHighHighLow,SlowLowNoneHigh,FastModerateNoneHigh,GrapevinePipelines,Y,D,C,B,A,Singlestrand(Eachtellsoneother.),A,Gossip(Onetellsall.),A,B,C,D,E,F,G,H,I,J,K,A,Probability(Eachrandomlytellsothers.),F,K,G,E,C,N,D,J,H,I,x,A,C,Cluster(Sometellselectedothers;mosttypical.),D,F,B,I,J,2020/6/10,天马行空官方博客：,7,MISMakesDataUsable,DisorganizedData,areorganizedinto,Information,thenscreenedforrelevanceandmeaningfulnesstobecome,InformationUsableforManager,2020/6/10,天马行空官方博客：,8,StepsinDesigninganMIS,MIS,Designinformationprocessing,Aggregatethedecisions,Analyzeinformationrequirements,Analyzethedecisionsystem,MatchingInformationRequirementswithManagerialLevel,CharacteristicsofInformation,Source,Scope,LevelofAggregation,TimeHorizons,External,VeryWide,External,Future,TopMan-agement,Middle-levelManagement,Lower-levelManagement,LargelyInternal,Narrow,Detailed,Historical,2020/6/10,天马行空官方博客：,10,SampleControlChart,UpperControlLimit,LowerControlLimit,Weightofdrydogfoodbags(inlbs.),Date,45891011121314151617181920222324252629301,2020/6/10,天马行空官方博客：,11,ControlChartusingThreeStandardDeviationsasLimits,Uppercontrollimit,Lowercontrollimit,Mean,2020/6/10,天马行空官方博客：,12,BehavioralControlTechniques,Selection.Goals.Jobdesign.Orientation.Directsupervision.Training.Mentoring.,Formalization.Performanceappraisals.Organizationalrewards.Organizationalculture.,2020/6/10,天马行空官方博客：,13,TypesofDisciplineProblemsandExamplesofEach,Attendance.Absenteeism,tardiness,abuseofsickleave.On-the-JobBehaviors.Insubordination,failuretousesafetydevices,alcohol,ordrugabuse.Dishonesty.Theft,lyingtosuperiors,falsifyinginformationonemploymentapplications.Outsideactivities.Workingforacompetingorganization,criminalactivities,unauthorizedstrike