项目质量管理大纲-北京自考

romoting the construction of rule of law, but also the most basic development environment. Despite my good social order in General, but there are law-abiding consciousness, social order is not standard, regardless of faith, Twining visit visit and other outstanding problems. We want to actively promote the field of multi-level governance according to law, promote the continuous improvement of the social environment. To promote universal compliance. Actively foster the rule of law culture, carry out law publicity and education on honesty and trustworthiness, guide the masses and consciously abide by the law, failing to find method, problem-solving method, method of gradually changing the world, he is not looking for but someone unspoken rules, formed all law law, abide by the good atmosphere. To strengthen the comprehensive management of public security. Deepening peace xingan construction, strongly against violence crime, mafia and serious criminal offences, to protect the legitimate rights and interests of citizens, legal persons, carry out criminal policy of temper justice with mercy, the maximum stimulating social vitality, and earnestly safeguard social harmony and stability. To resolve social conflicts by law. To further smooth channels of reporting social conditions and public opinion, improving regulation, arbitration, as wellrelationship between Government and business. The two sessions, General Secretary of Pro, clear the word succinctly summarized the new relationship between Government and business, as pure politics, reshaping the political relationship specified in the direction. District leaders in handling political and business relations, engage in trading power for money, and finally stumbled, we a lesson, always keep in mind that Pro, clean practicing Pro, clear. Pro is to open a sincere engagement with private enterprise to help solve practical difficulties; Clear is to clarify the Division of power, exercised in accordance with, private entrepreneurs with innocent purity, not abusing power for personal gain, not to engage in trading power for money. Third, in order to maintain fairness and justice. Fairness and justice is the lifeline of the rule of law, is the best development environment. Currently, lax law enforcement and the judicial sector in our region also exist to varying degrees, law enforcement departments and individual window units power for personal gains and bribes, thick friends, relations, human cases, money cases in which seriously infringe on the legitimate rights and interests of enterprises and people. Especially some law enforcement and inspection for profit purposes, deliberately looking for corporate loopholes, found directly under the ticket does not give business improvement opportunities. We recruit a company doesnt easily, cultivating a business more difficult, never for personal gain, systematic harassment, card, last checked to check to get the enterprise collapsed. To guarantee the legitimate rights and interests. Always proceed from the overall situation of reform and development of services, fully consider the characteristics of production and management in non-public enterprises and social benefits, an accurate grasp of legal limits, protect the enthusiasm of entrepreneurs and practitioners in innovation and entrepreneurship, enhancing expectations and confidence. To promote strict enforcement. Strengthening law enforcement procedures, improve law enforcement performance evaluation, strengthening the supervision of law enforcement, exploration and practice of risk control mechanism of law enforcement to further standardize the social security, urban management, road traffic administrative law enforcement, effectively free, extensive law-enforcement and lax enforcement of law enforcement and other issues. To uphold justice. Justice is the last line of Defense to safeguard fairness and justice, to unequivocally support the courts and procuratorates independently exercise level . Judicial activities were rampant, must not be allowed to run, favors, money, must not be allowed to knowingly violate the miscarriage, violations of the legitimate rights and interests of the masses must not be allowed to abuse of power, to make forest mass can be felt in every judicial cases in equity and justice. Four to deepen grass-roots governance according to law课程名称： 项目质量管理 第一章 现代项目质量管理导论一、学习目的与要求 通过本章学习，了解质量管理概念及质量管理发展史概略；理解项目质量的概念；深刻理解项目质量形成过程及影响项目质量的因素、项目质量管理概念模型及项目质量管理原则；重点掌握项目质量管理基本原理。二、考核知识点与考核目标（一）项目与项目质量识记：质量的定义 理解：项目质量的概念 项目质量特点 应用：项目质量形成过程及影响因素（二）项目质量管理概论 识记：质量管理概念及质量管理发展史概略 理解：项目质量管理概念模型应用：项目质量管理定义及特点（三）项目质量管理原则 理解：项目质量管理八项原则（四）项目质量管理基本原理 理解：系统原理 质量保证原理 合格控制原理 监督原理 应用：PDCA循环原理 全面质量管理原理 质量控制原理 第二章 项目质量规划一、学习目的与要求 通过本章学习，了解项目质量规划、项目质量策划、项目质量计划的概念；理解项目质量目标策划、质量功能展开技术；重点掌握项目质量环、流程图、项目质量计划的编制步骤。二、考核知识点与考核目标（一）项目质量规划概述识记：项目质量规划概念及依据 项目质量规划的工具与技术 项目质量规划的成果（二）项目质量策划 识记：项目质量策划的概念 理解：项目质量目标策划 过程策划的内容 开发项目的特征 质量功能展开技术 应用：项目质量环流程图（三）质量计划与技术文件 识记：项目质量计划概念 项目质量计划编制依据 理解：项目质量计划的内容 应用：项目质量计划的编制步骤 第三章 项目质量数据一、学习目的与要求 通过本章学习，了解项目质量数据的类型、频数分布表、直线图、折线图等数据处理方法；了解偏度与峰度、二项分布、泊松分布等质量数据分布规律；理解质量数据的特点及采集所涉及到的基本概念；理解正态分布规律；掌握直方图的应用；重点掌握质量数据的集中性与离散型概念及指标计算。二、考核知识点与考核目标（一）概述识记：项目质量数据的类型 理解：项目质量数据的特点（二）质量数据采集方法 理解：总体、样本及样品的概念及其关系 随机抽样方式（三）质量数据统计处理方法 识记：频数分布表 直线图与折线图 理解：累计频率及其分布曲线 应用：直方图（四）质量数据变异的数字特征及其度量 识记：偏度与峰度应用：数据集中性及其指标 数据离散型及其指标（五）质量数据的统计规律 识记：二项分布 泊松分布 理解：正态分布第四章 项目质量保证一、学习目的与要求 通过本章学习，了解项目质量保证的定义、实施质量保证的依据、质量管理体系的概念及相关标准；理解项目质量保证的工具与技术及质量管理体系基础；掌握质量体系的建立与运行。二、考核知识点与考核目标（一）项目质量保证概述识记：项目质量保证定义 理解：项目质量保证工作的基本内容 （二）实施质量保证 识记：实施质量保证的依据理解：实施质量保证的工具与技术（三）质量管理体系 识记：质量管理体系的概念 建立质量管理体系所依据的国际标准和国家标准 理解：质量管理体系基础 应用：质量体系的建立质量体系的运行第五章 项目质量控制一、学习目的与要求通过本章学习，了解项目质量控制概念、数值分析方法、相关分析法及质量决策方法等；理解项目质量控制特点、直方图分析方法、主要控制图的制作、合格控制原理及主要抽样检验方案；掌握项目质量控制基本原理；重点掌握因果分析法、排列图法、工序能力分析方法及控制图的观察与分析。二、考核知识点与考核目标（一）项目质量控制概述识记：项目质量控制概念 理解：项目质量控制特点 应用：项目质量控制基本原理（二）项目质量控制方法识记：数值分析法中值与极差控制图（图）单值与移动极差控制图（图）移动平均值与移动标准值控制图（图）相关分析法质量决策方法 理解：直方图分析法单值控制图平均值与极差控制图（R图）平均值与标准差控制图-S图不合格品数控制图（Pn图）不合格品率控制图（P图）控制图的应用合格控制原理计数型抽检方案计量型抽样方案合格控制的实施 应用：因果分析法排列图法工序能力分析方法 控制图的观察与分析第六章 项目质量形成过程管理一、学习目的与要求 通过本章学习，了解项目概念阶段的质量管理、质量教育的要求及基本内容、质量文化的涵义及特征；理解项目开发阶段质量管理、标准化工作、质量信息工作；重点掌握项目实施阶段的质量管理、项目质量责任制、项目质量监督与监理。二、考核知识点与考核目标（一）项目不同阶段的质量管理识记：项目概念阶段质量管理 理解：项目开发阶段的质量管理 应用：项目实施阶段的质量管理（二）项目质量管理的基础工作 识记：质量教育的要求及基本内容 计量工作的主要环节理解：标准化工作 质量信息工作（三）项目质量管理组织 识记：质量文化的涵义及特征 应用：项目质量责任制 项目质量监督 项目质量监理 第七章 项目质量经济一、学习目的与要求通过本章学习，了解项目成本概念、项目成本的主要形式及质量经济性原理；理解项目质量成本的概念、质量经济分析原则及方法与步骤；掌握项目质量成本管理方面的知识。二、考核知识点与考核目标（一）项目成本与项目质量成本识记：项目成本概念及项目成本的主要形式 理解：项目质量成本（二）项目质量经济分析 识记：质量经济性原理理解：质量经济分析原则 质量经济分析的方法与步骤（三）项目质量成本的管理 理解：质量与成本的关系 开展项目质量成本管理的必要性 质量成本管理的特点和功能应用：质量成本管理工作要点 质量成本数据的收集 质量成本核算第八章 项目质量精益管理一、学习目的与要求通过本章学习，了解项目质量持续改进与质量管理过程模式、6质量；理解项目质量持续改进的概念、环境条件；理解6管理及6质量管理的概念、组织及分析流程；掌握项目持续改进的主要过程及概念模式二、考核知识点与考核目标（一）项目质量持续改进识记：项目质量持续改进与质量管理过程模式 理解：项目质量持续改进概念项目质量持续改进需要的环境条件应用：项目质量持续改进的主要过程项目质量持续改进概念模式（二）六西格玛项目质量管理识记：6质量理解：6管理及6质量管理的概念6项目质量管理组织6的分析流程识记：能知道有关的名词、概念、知识的含义，并能正确认识和表述，是低层次的要求。理解：在识记的基础上，能全面把握基本概念、基本原理、基本方法，能掌握有关概念、原理、方法的区别与联系，是较高层次的要求。应用：在理解的基础上，能运用基本概念、基本原理、基本方法联系学过的多个知识点分析和解决有关的理论问题和实际问题，是最高层次的要求。2、试卷中对不同能力层次的试题比例大致是：“识记”为10%、“理解”为40%、“应用”为50%。（一）单项选择题是质量管理的一部分，致力于满足质量要求。A 质量保证 B 质量控制 C 质量监督 D 质量规划（二）多项选择题反映质量数据离散性的主要指标有。A 中位数 B 极差 C 标准差 D 变异系数 E偏差（三）案例题 根据某项目的一批质量数据绘制成频数直方图，如图1所示，请分析该图是属于正常型还是异常型，如果属于异常型，请分析导致这种状态的可能原因有哪些。（四）论述题论述PDCA循环原理在项目质量管理中的应用要点。（五）计算题某项目需要加工一批零件。在加工过程中，为了掌握零件加工工序的质量保证能力，每隔2天抽取容量为10的样本，共抽取了10个样本，检查零件质量是否合格，其中不合格品数分别为3，0，1，2，2，0，2，1，2，0，允许不合格品数为2，求工序能力指数。保证的概念：保证人和债权人约定，当债务人不履行债务时，保证人按照约定履行债务或者承担责任的行为。保证人，有代为清偿能力的法人、其他组织或者公民，可以作为保证人。法律禁止作为保证人的情形romoting the construction of rule of law, but also the most basic development environment. Despite my good social order in General, but there are law-abiding consciousness, social order is not standard, regardless of faith, Twining visit visit and other outstanding problems. We want to actively promote the field of multi-level governance according to law, promote the continuous improvement of the social environment. To promote universal compliance. Actively foster the rule of law culture, carry out law publicity and education on honesty and trustworthiness, guide the masses and consciously abide by the law, failing to find method, problem-solving method, method of gradually changing the world, he is not looking for but someone unspoken rules, formed all law law, abide by the good atmosphere. To strengthen the comprehensive management of public security. Deepening peace xingan construction, strongly against violence crime, mafia and serious criminal offences, to protect the legitimate rights and interests of citizens, legal persons, carry out criminal policy of temper justice with mercy, the maximum stimulating social vitality, and earnestly safeguard social harmony and stability. To resolve social conflicts by law. To further smooth channels of reporting social conditions and public opinion, improving regulation, arbitration, as wellGrass-roots governance according to law is an important foundation for promoting the construction of rule of law, but also the most basic development environment. Despite my good social order in General, but there are law-abiding consciousness, social order is not standard, regardless of faith, Twining visit visit and other outstanding problems. We want to actively promote the field of multi-level governance according to law, promote the continuous improvement of the social environment. To promote universal compliance. Actively foster the rule of law culture, carry out law publicity and education on honesty and trustworthiness, guide the masses and consciously abide by the law, failing to find method, problem-solving method, method of gradually changing the world, he is not looking for but someone unspoken rules, formed all law law, abide by the good atmosphere. To strengthen the comprehensive management of public security. Deepening peace xingan construction, strongly against violence crime, mafia and serious criminal offences, to protect the legitimate rights and interests of citizens, legal persons, carry out criminal policy of temper justice with mercy, the maximum stimulating social vitality, and earnestly safeguard social harmony and stability. To resolve social conflicts by law. To further smooth channels of reporting social conditions and public opinion, improving regulation, arbitration, as well as dispute resolution mechanisms, implement fully the petitioners cases third-party hearings and supervising system of letters and calls, and to resolve the involved law lawsuit into the orbit of rule of law, vexatious, Twining visit visit, disturbing social order and other malicious extortion, resolutely crack down. Five, improving cadres Vitale, provide strong protection for forest development XI General Secretary stressed that the comprehensive