商务英文三人对话(building relationships) 10分钟

答：my name is Abby，this is my MBA classmate xueping，this is my classmate liufang。web often have a discussion after the class。xueping : two minds are always better than one。that is the reason why we like to take about everything .ufang : today our topics“building relationships”。a : what are the most important relationships for you，xueping？xueping : I think the most important relationships for me is my boss。A: Really，why？xueping 3360 because I m working in a private company，my boss can decide everyhing。A : whatabout you、liufang、what are the most important relationships for you？Liufang: My division or team。a : because you are the leader of you team。Liufang : yes，I must focus on building relationships with them to make sure everything going well。a : that s right . it s important to building relationships with company，clients，team，suppliers，boss and other peoplationshipsXueping : in a large group，do you more often introducte others or get introducted？A : get introduced，you know，Im a little shy。liufang 3360 may be I like more active . I often introducte others。xueping : can you remember their face and name？Liufang: yes，its easy for me。A : when I meet strangers，I will feel a little nervous。xueping : we can t keep a conversion going only with our friends。maybe the stranger can share some interest with you。: ok，I will be more friendly and active。Liufang: And take easy。答：try my best。xueping : if you normaly reliable supplier lets you down on an important order，what will you do？a : I m working in a management company，wedont have supplier。Xueping: Just imagine。A : well，I will ask for an explanation and give them another chance。Xueping : you are so kind。whats you opiniion，liufang？liufang 3360 I will not give them anther chance，if they let me down this time，there will be the second time。I cant trust them，I will change suppliers。Xueping : maybe you are right。we should reduce the error as well as we can。liufang 3360 if you best customer is making an unjustified complaint，what will you do？A: point out their error？六芳3360 even they will get angry？A : if they get angry，they will not buy our product anymore？Liufang : maybe，you know its buyers marketnow。xueping : I will agree with them because they re important . I has been told that success is all about attracting and retaining customers .a : I think if we supply a high quality product to customer，they will not leave us。xueping : but they also want good service。if you point out their mistake straightly，they will feel embel assed。liufang 3360 it sounds right . higher quality，cheaper price，better service，all of these help us attracting and retaining customersa : it s not easy to build relationships with customers，right？once companies have attracted customers they offten overlook retaining customers . failing to retaining customers will cost bussiness huge amougeit has been estimated that average company loses between 10 to 30 per cent of its customers every year。what is surprising is the fact That few companies have any idea how many customers they have lost .Xueping: Yes，I have read some report about that . now some companies beginning to wake up to these lost opportunities。cutting down the number of customers a compan Y loses can make a radical difference in its performance。research in the us found that a five per cent decrease in the number of defecting customers l Ed to profit increase of between 25 and 85 per cent。Liufang: wow，What important that retaining customers . some one said that a regular customer is worth more than 5000 dollars . a customers whhha : establish customers tend to buy more and usually cost less to service than new customers。Xueping : I agree with you。and they tend to be less price sensitive，and may provide free word-of mouth advertising。liufang 3360 building relationships with new customers，then turn them to be client，then a supporter，if the relationship is successfulA: Great，The point is how to build excellent relationships with customers . I think The basis of most good relationships is trust . if you canningbuilding trust takes time，especally when the customers have been cheated in the past。xueping : I think we can do things that are in the best interest of the customers .if we want to build trust，We need to be friendly and useful to the customers。although the customerss needs are not always reasonable，we should satisfy them as well as we can。Liufang : yes，we should spend time with the customers。for example web can send messages or emails when the customers s birth day，It