2933.b企业客户情绪管理的思考 外文参考文献译文及原文doc

本科毕业设计（论文）外文参考文献译文及原文学院经济管理学院专业工商管理年级班别学号学生姓名指导教师年月日情绪智力正确的收敛与判别内部人际关系和情感能力摘要尽管取得了令人鼓舞的证据,以正确的收敛与判别措施来表现情感的能力,本研究报告提出注意一个潜在的限制这种测量的方法。旨在评估情绪管理的趋向来衡量个人的知识,而不是他们实际的自身情绪管理能力。为了减少这种限制,我们所采取的努力是开发和验证绩效，反应人际情感能力评估的有效性，一个人在情绪化的情况下的典型行为更加直接。已在进行的一项研究,以277名参与者伴随着自我发展的问卷,自我评估情绪的能力,进行分量的多维智力测验和个性测验。结果,在很大程度上取得了预期的如何判别业绩效果和收敛内在的人际情感能力关系的措施,自我估量对自身能力以及个性特征有很大影响。不过,没有实质性的研究发现如何认知智能。关键词情绪智力；人格；五大；情报目录1说明111研究状况22方法421参与者422测量4221情绪能力的实施效果4222情绪能力实施的个人报告5223认知智能5224个性523程序63结果731情感能力发展量表732实行自我情感估计能力的关系74讨论8原文101引言在过去十年中,有几个理念建议情绪智商EI是可分为两个相当不同的群体的,即能力或信息加工模式MAYERMAYER,CARUSO,MAYER,SALOVEY,CARUSO,AMTHAUER,BROCKE,LIEPMANN,ONLYONECORRELATIONEXCEEDS40THESEFINDINGSPROVIDEFURTHEREVIDENCEFORTHEDISTINCTIVENESSOFPERFORMANCEBASEDEMOTIONALABILITYMEASURESCFOCONNORANDLITTLE,2003ANDROBERTSETAL,2001INADDITION,THEYSUPPORTTHEPROPOSEDCONCEPTUALDIFFERENTIATIONBETWEENINTRAPERSONALANDINTERPERSONALEMOTIONALABILITIESCFWESINGER,1998REGARDINGTHERELATIONSOFSELFESTIMATESOFEMOTIONALABILITIESTOPERSONALITYTRAITS,THECORRELATIONPATTERNFORINTRAPERSONALEMOTIONALABILITIESWASCOMPARABLETOTHATFORTHECORRESPONDINGPERFORMANCEMEASURENEVERTHELESS,AHIGHMULTICOLINEARITYWASFOUNDWITHNEUROTICISM,SUGGESTINGTHATALSOTHENEWLYDEVELOPEDSELFREPORTMEASUREOFINTRAPERSONALEMOTIONALABILITIESISNOTSUFFICIENTLYDISTINCTFROMEMOTIONALSTABILITYINCONTRASTTOTHIS,SELFASSESSEDINTERPERSONALEMOTIONALABILITIESTENDTOCORRELATEONLYMODESTLYWITHALLBIGFIVEPERSONALITYTRAITSHOWEVER,THECORELATIONALPATTERNSRAISESOMEPROBLEMSREGARDINGTHECONSTRUCTVALIDITYTHEFACTTHATALLCORRELATIONSAREOFSIMILARMAGNITUDECOULDMEANTHATSELFESTIMATESOFINTERPERSONALABILITIESMIGHTBEATLEASTPARTLYBIASEDBYAGENERALTENDENCYTOWARDSAMOREORLESSFAVORABLESELFDESCRIPTIONHOWEVER,THEANALYSESYIELDEDNOSIGNIFICANTRELATIONSOFTHEPERFORMANCEMEASURESOFEMOTIONALABILITIESTOCOGNITIVEINTELLIGENCECOMPONENTSSIGNIFICANT,BUTALSOWEAKRELATIONSTOCOGNITIVEINTELLIGENCECOMPONENTSWEREONLYFOUNDFORSELFASSESSEDINTRAPERSONALEMOTIONALABILITIESTHESEFINDINGSSUGGESTACONCEPTUALINDEPENDENCEOFINDIVIDUALDIFFERENCESINBEHAVINGADEQUATELYANDEFFECTIVELYINEMOTIONALSITUATIONSFROMCOGNITIVEINTELLIGENCE,EVENTHOUGHTHEEVIDENCEOBTAINEDHEREREQUIRESREPLICATIONHOWEVER,THETYPICALPERFORMANCEMEASURESWEREPARTICULARLYDESIGNEDTOASSESSTHEADEQUACYANDEFFECTIVENESSOFANINDIVIDUALSBEHAVIORSMOREDIRECTLYTHANTHECORRESPONDINGMAXIMUMPERFORMANCEMEASURESOFTHEMEISORMSCEIT,WHICHRATHERASSESSEMOTIONALKNOWLEDGEOFTHEEFFECTIVENESSOFEMOTIONRELATEDBEHAVIORSTHUS,THEDIFFERENTRELATIONSOFTHESETWOKINDSOFPERFORMANCEMEASURESIE,MEIS/MSCEITSUBSCALESVSOURPERFORMANCESCALESTOCOGNITIVEINTELLIGENCESUGGESTTHATMEASURESOFTHEEFFECTIVENESSOFEMOTIONRELATEDBEHAVIORSCANNOTBEEQUATEDWITHMEASURESOFTHEEMOTIONALKNOWLEDGEABOUTITMOREOVER,THEYREVEALTHATEMOTIONALKNOWLEDGEABOUTTHEEFFECTIVENESSISMORECOGNITIVELYSATURATEDTHANTHEEFFECTIVENESSOFTHEBEHAVIORITSELFONTHEOTHERHAND,ONEMIGHTSPECULATETHATMEASURESOFTHEEFFECTIVENESSOFEMOTIONRELATEDBEHAVIORSAREBETTERINDICATORSOFTHEACTUALEFFECTIVENESSSHOWNINREALLIFESITUATIONS,ANDSHOULDTHEREFOREALSOBEBETTERPREDICTORSOFSUCCESSFULFUNCTIONINGINEVERYDAYLIFETHANMEASURESOFTHEEMOTIONALKNOWLEDGEABOUTTHEEFFECTIVENESSOFBEHAVIORSINCONCLUSION,WETHINKTHATTHEPRESENTRESEARCHDEMONSTRATESTHATEMOTIONRELATEDBEHAVIORCANNOTONLYBEASSESSEDBYSELFESTIMATESASPERSONALITYTRAITSINTHETRADITIONALSENSEBUTALSOBYCONCEPTUALLYRELATEDBUTALSOSUFFICIENTLYDISTINCTPERFORMANCEBASEDMEASURESALTHOUGHTHEDEVELOPEDSCALESSEEMTOBEUNRELATEDTOCOGNITIVEINTELLIGENCECOMPONENTSANDQUESTIONTHEUSEOFTHETERMINTELLIGENCEFORTHEPROPOSEDEICOMPONENTS,THEESTABLISHMEN