酒店英语unit2CheckIn.ppt

1、Unit 2 Check In,酒店英语,Hotel English,Objectives:,After the unit, students are supposed to be able to,understand phrases and expressions used in check-in,understand how to answer guests questions in check-in,know how to communicate with guests in check-in desk,1,2,3,next,back,Part One Text A,Part Three

2、 Listening In,Part Two Speaking Out,Part Four Text B,Part Five Writing,Content,next,back,next,In many locations, hotel check-in doesnt begin until the afternoon. Before you settle down, it is a good idea to have something done. Here are some tips to make your wait before your check-in more comfortab

3、le.,Part One Text A,Preview,back,酒店英语 Part One : Text A,Things to Do When You Arrive Too Early for Check-In Para.1 In many locations, hotel check-in doesnt begin until the afternoon. That can be more than an inconvenience for a traveler who has traveled many hours through many time zones, arriving a

4、t a destination early in the morning.,next,back,back,酒店英语 Part One : Text A,Para.2 When you arrive at hotel check-in tired and in need of a shower and hear, Sorry, your room is not ready yet, there are steps you can take. Not all of them will get you to your room sooner, but they may make the wait m

5、ore comfortable.,next,next,back,Para.3 1. Deposit Your Luggage Regardless of whether or not you leave the hotel before your room is ready, ask the bellman, concierge, or front-desk clerk to store your luggage. Remove all valuables beforehand, and be sure to get a receipt. Not having to drag a weeks

6、worth of clothing around while you wait will provide immediate relief and make you feel less like a refugee.,back,酒店英语 Part One : Text A,Para.4 2. Request Early Check-In When You Make a Reservation While theres no guarantee your hotel will honor this, if the request is in the system and rooms are av

7、ailable early and you good-naturedly mention to the front desk that this is your honeymoon theres a chance you can fly into your love nest much earlier.,next,next,back,back,酒店英语 Part One : Text A,Para.5 3. Suggest a Room Upgrade or Offer to Accept a Downgrade If the hotel has pre-assigned a specific

8、 room to you that is not available when you arrive, its possible that other rooms are clean and vacant. Take a chance, as a honeymoon couple, and nicely suggest that the hotel might want to upgrade you (without charge) to a more-expensive room. Or if youre about to fall asleep on your feet, tell the

9、 reservations clerk you are willing to accept a room-level downgrade.,next,next,back,back,酒店英语 Part One : Text A,Para.6 4. Use the Hotel Spa If the hotel has a spa, ask if you can use the facilities before check-in. If the answer is yes, youll have a place to shower, have a snack, and perhaps even t

10、ake a nap before your room is ready.,next,next,back,back,酒店英语 Part One : Text A,next,next,back,Para.7 5. Access the Hotel Business Center Check your email. Call home, and tell them you arrived safely. Write an e-postcard or thank-you notes to wedding guests. Surf the Web. Check your watch. Play a vi

11、deo game. Time will fly. If theres no business center at your hotel, or if it is tiny, ask at the front desk where the nearest Internet cafe is located.,back,酒店英语 Part One : Text A,Para.8 6. Exchange Currency and Buy Stamps If you havent gotten the local currency at your port of entry, need more, or

12、 hope to find a better rate, head for a local bank. On your way, stop at a post office and buy some distinctive stamps to use for sending messages home.,next,next,back,back,酒店英语 Part One : Text A,next,next,back,Para.9 7. Get a Recommendation The hotel staff knows the neighborhood best: Ask the conci

13、erge or front desk clerk where he or she would go if there were a couple of hours to kill. You might be near a world-class museum, a dont-miss restaurant, or the coolest shop in town. So get a recommendation, allow your body to re-set itself to the local time, and do some discovering before you sett

14、le down comfortably.,That can be more than an inconvenience for a traveler who has traveled many hours through many time zones, arriving at a destination early in the morning.,She wants more than money in marrying the guy.,more than + n.: not just 不只是,她嫁给这个家伙想得到的不仅仅是金钱。,He is more than a friend to m

15、e. 他不只是我的朋友。,Text A Words and Expressions,regardless of: not affected or influenced by sth.,All people in the world should be equal regardless of race, color or religion.,They follow him regardless of whether he is right or not.,世界上不论种族、肤色或宗教派别，应该人人平等。,不管他是对或是错，他们都服从他。,Text A Words and Expressions,w

16、orth: 1) a. having the value,He just brought two days worth of food with him so he would come back soon.,He was dismissed for losing a contract worth USD 2 million. 他失去了一个两百万美元的合同而遭到解雇。,他只带来两天的食物，所以很快就会回来的。,The book is worth reading. 这本书值得一读。,Text A Words and Expressions,2) n. amount or value of sth

17、. 价值，意义；能用的东西,feel like: 1) feel as if ,I dont feel like going out today.,With those people, she felt like a fish out of water.,They feel like having a cold drink in such hot weather.,和这些人待在一起，她感到很不自在。,Text A Words and Expressions,2) want to do sth.,我今天不想出去。,这么热的天气，他们想喝一杯冷饮。,honor: n. something spec

18、ial or desirable,He has received many honors during his college years.,Its a great honor for me to be invited to this party.,能应邀参加此次宴会，感到很荣幸。,Text A Words and Expressions,在大学期间他获得了许多荣誉。,To be continued,honor: vt. 1) promise to do sth.,She felt honored to attend such a grand reception.,They urged bot

19、h parties to honor the agreement they had reached. 他们敦促双方践行已经达成的协议。,Will you honor me by going out for dinner with me?,The two sides agreed to honor a ceasefire. 双方同意执行停火协定。,Text A Words and Expressions,2) take sth. as an honor,能参加这么大型的招待会，她感到非常荣幸。,您能赏光和我一起出去吃饭吗？,be about to do sth.: be going to do

20、sth.,The performance is about to begin in few minutes, so please resume your seats.,Ted is about to leave for France.,演出几分钟就要开始了，请回到您的座位上去。,泰德即将去法国。,Text A Words and Expressions,kill time: spend time doing sth. that is not important,Women like to wander from shop to shop to kill time.,Whether you go

21、 or stay, it doesnt make any difference.,女士们喜欢一家店接一家店地逛以消磨时间。,丈夫不在时，她不知道如何打发时光。,Text A Words and Expressions,back,酒店英语 Part One : Text A,next,next,back,Exercises,1. When will the hotel check-in usually begin?,I. Read the passage and answer the following questions.,In many locations, hotel check-in b

22、egins in the afternoon.,back,酒店英语 Part One : Text A,next,next,back,Exercises,I. Read the passage and answer the following questions.,2. According to the text, how can you make your wait more comfortable before you check in a hotel?,Take the following steps: 1) Deposit Your Luggage; 2) Request Early

23、Check-In When You Make a Reservation; 3) Suggest a Room Upgrade or Offer to Accept a Downgrade; 4) Use the Hotel Spa; 5) Access the Hotel Business Center; 6) Exchange Currency and Buy Stamps; 7) Get a Recommendation,back,酒店英语 Part One : Text A,next,next,back,Exercises,3. Before your room is ready, w

24、ho can you ask to store your luggage?,I. Read the passage and answer the following questions.,Before your room is ready, ask the bellman, concierge, or front-desk clerk to store your luggage.,4. When you store your luggage, what should you remember to do?,You should remove all valuable beforehand, a

25、nd be sure to get a receipt.,back,酒店英语 Part One : Text A,next,next,back,Exercises,5. If your room is not available while others are clean and vacant, what does the writer advise you to do?,I. Read the passage and answer the following questions.,You can tell the reservations clerk you are willing to

26、accept a room-level upgrade or downgrade.,6. According to the text, what are available in a spa?,Youll have a place to shower, have a snack, and perhaps even take a nap.,back,酒店英语 Part One : Text A,next,next,back,Exercises,8. If you have a couple of hours to kill before you can get the room, what do

27、es the writer suggest you to do?,I. Read the passage and answer the following questions.,Ask the concierge or front desk clerk for the recommendation, pay a visit to a world-class museum, a dont miss-restaurant, or the coolest shop in town, allow your body to re-set itself to the local time, and do

28、some discovering.,7. If theres no business center at your hotel, what you should you do?,You can ask the front-desk clerk where the nearest Internet cafe is located.,back,酒店英语 Part One : Text A,next,next,back,Exercises,II. Match the following terms with their Chinese meanings.,1. concierge 2. bellma

29、n 3. resort 4. snack 5. Internet cafe 6. local currency 7. hotel check-in 8. front-desk clerk 9. guarantee 10. receipt,A. 旅游胜地 B. 礼宾部接待员 C. 前台接待员 D. 门童，行李员 E. 快餐 F. 收据 G. 网吧 H. 旅馆登记 I. 地方货币 J. 保证,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the b

30、lanks with their proper forms.,inconvenience concierge destination receipt mention pre-assign distinctive world-class relief regardless of,Should you need any information or assistance at the hotel, please call the _. 2. It is a great pity that the power failure caused you a lot of _.,concierge,inco

31、nvenience,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,3. The service is on offer to all customers _age.,regardless of,4. To find it out, make Hawaii your next vacation_.,destination,inconvenience concierge des

32、tination receipt mention pre-assign distinctive world-class relief regardless of,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,5. He felt a great _ when he found his passport. 6. After she paid the bill, she pla

33、ced the _ in her wallet.,relief,receipt,inconvenience concierge destination receipt mention pre-assign distinctive world-class relief regardless of,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,7. He pretended t

34、o _ that request casually to his parents in the hope that they wouldnt disapprove.,mention,8. Generally, each restaurant of the town has its _dishes that will soon become recognizable.,distinctive,inconvenience concierge destination receipt mention pre-assign distinctive world-class relief regardles

35、s of,back,酒店英语 Part One : Text A,next,next,back,Exercises,III. Put the following words and phrases into the blanks with their proper forms.,9. After the reservation, the hotel or resort will_ a specific room to customers. 10. Tahiti(大溪地) is well known for its _ scenery.,pre-assign,world-class,inconv

36、enience concierge destination receipt mention pre-assign distinctive world-class relief regardless of,back,酒店英语 Part One : Text A,next,next,back,Exercises,IV. Translate the following Chinese sentences into English.,1.他决定不管工资多少都要这份工作。(regardless of ),He decided to take this job regardless of the pay.

37、,2.前台接待员说她无法保证我能得到那间房。(guarantee),The receptionist said that she couldnt guarantee that I would get that room.,back,酒店英语 Part One : Text A,next,next,back,Exercises,IV. Translate the following Chinese sentences into English.,3.总经理决心采取措施防止偷窃事件再发生。(take steps),The general manager determined to take ste

38、ps to prevent stealing from happening again.,4.酒店想把房间弄得舒适一点等着客人们到来。(make+ n./pron.+ adj.),The hotel wants to make rooms comfortable for guests to come.,back,酒店英语 Part One : Text A,next,next,back,Exercises,IV. Translate the following Chinese sentences into English.,5. 对很多人来说，酒店不单单是一个洗澡睡觉的地方。(more tha

39、n),For many people, the hotel is more than a place to take a shower and sleep.,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Translate the following English sentences into Chinese.,1. That can be more than an inconvenience for a traveler who has traveled many hours through many time zones,

40、 arriving at a destination early in the morning.,对于一个穿过多个时区长途跋涉数个小时，到达目的地 时正值凌晨时分的旅客来说，这简直太不方便了。,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Translate the following English sentences into Chinese.,2. Not having to drag a weeks worth of clothing around while you wait will provide immediat

41、e relief and make you feel less like a refugee.,等待入住时不用四处拖着一个星期的衣物会让你立刻感 到轻松，感觉自己不那么像个难民。,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Translate the following English sentences into Chinese .,3. While theres no guarantee your hotel will honor this, if the request is in the system and room

42、s are available early and you good-naturedly mention to the front desk that this is your honeymoon theres a chance you can fly into your love nest much earlier.,尽管酒店不会保证能做到，但是如果你的要求已经被 记录到预定系统中而且房间也提前准备好了-你再态 度和蔼地向前台提一下你在度蜜月-你有可能可以 早一些飞进爱巢里。,back,酒店英语 Part One : Text A,next,next,back,Exercises,V. Tr

43、anslate the following English sentences into Chinese.,4.If the hotel has pre-assigned a specific room to you that is not available when you arrive, its possible that other rooms are clean and vacant.,酒店预先给你指定了房间而你到达时还没准备好，有可能 其他房间已打扫干净且空着。,5.Get a recommendation, allow your body to re-set itself to

44、the local time, and do some discovering before you settle down comfortably.,听听他们的建议，借机可以使身体倒好时差，去探索一 番，然后再舒适地住进酒店。,next,After the reservation follows check-in at a hotel. The following tasks are focused on check-in at hotels. How to check in or to receive a guest is what you have to do when stepping

45、 into a hotel.,Part Two Speaking Out,Preview,back,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 1,A car pulls up in front of Peace Hotel and a doorman goes forward to meet the guest, opening the door of the car for him. Listen to the dialogue and fill in the blanks.,D: Good morning, sir. _.

46、S: Thanks. D: （Opening the trunk, taking out the luggage and looking at the name on the luggage tags） Im the doorman, sir. _. S: Thank you.,1,2,Welcome to our hotel.,Let me help you with your luggage.,D-Doorman S- Smith,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 1,A car pulls up in front

47、of the Peace Hotel and a doorman goes forward to meet the guest, opening the door of the car for them. Listen to the dialogue and fill in the blanks.,D: _? S: Er. Let me think, yes, I got two. D: Got it, sir. _. After you, please. S: Yes, thank you.,4,So you have got two pieces of baggage altogether

48、？,The Reception Desk is straight ahead.,3,D-Doorman S- Smith,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 2,Listen to the dialogue again, repeat it sentence by sentence and then role-play it in pairs.,D-Doorman S- Smith,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 3,Mr. Henry Smith

49、 comes up to the reception. Listen to the dialogue and retell it in your own words.,酒店英语 Part Two : Speaking Out,Task 3,back,next,next,back,R: Good morning, sir. May I help you？ S: Good morning! I have a reservation for a single room with a bath here. R: May I have your name, please, sir? S: Smith,

50、Henry Smith. R: Just a moment, sir. Ill look through our list. Yes, we do have a reservation for you, Mr. Smith. Would you please fill out this form?,Script,R-Receptionist S- Smith,back,酒店英语 Part Two : Speaking Out,next,next,back,S: Yes. May I use your pen for a minute, please? R: Sure. Here you are

51、. S: What should I fill in under ROOM NUMBER？ R: You can just skip that. Ill put in the room number for you later on. S: （After a few minutes）Here you are. Is that correct? R: Let me seename, address, nationality, passport number, place of issue, signature and date of departure. Oh, here, sir. There

52、 is one more blank, your departure time. You are leaving on? S: October 18th.,Task 3,Script,R-Receptionist S- Smith,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 3,R: Now everythings OK. Mr. Smith， Your room number is 908. It is on the 9th floor with a very good view. The daily rate is RMB 3

53、80 including breakfast. Here is your key card. You need to show it when you sign for your meals and drinks in the restaurants and the bar. S: OK. Ill take good care of it. R: Ill call the bellboy and hell take you to your room. S: Yes, Im ready. Thank you. R: Its my pleasure. I hope you enjoy your s

54、tay with us S: Im sure I will.,R-Receptionist S- Smith,Script,back,酒店英语 Part Two : Speaking Out,next,next,back,Task 4,Create a dialog with your partner according to the given situation, referring to the previous model dialogue.,Henry Smith is in Room 908; he has to stay in China for another two or t

55、hree days because his business negotiation has gone more slowly than he imagined. The front desk accepts his extension request, but he has to change his room for someone elses reservation. Finally, he decides to move to Room 1803 at 9:00.,back,酒店英语 Part Two : Speaking Out,next,next,back,Reference,R:

56、 Good morning! Can I help you? S: Good morning! Im Henry Smith in Room 908. My business negotiation has gone much more slowly than I had expected, so I have to stay here for another two or three days. Would you please extend my stay in this hotel for three days? R: Ill take a look at the hotels book

57、ing situation. Yes, sir, Im glad that well be able to accept your extension request, but Im afraid that you have to change rooms for the last two nights. You see, someone has already made a reservation for that room. Is that acceptable to you？ S: Yes, thats no problem at all.,back,酒店英语 Part Two : Sp

58、eaking Out,next,next,back,R: Let me see Room 1803 will be vacant then. How about Room 1803？ S: Thatll be fine. R: When would you like to move tomorrow? S: I dont know. R: The new customer will be checking in a little after twelve. S: That means I have to move out before 12. Let me see. Ill be leaving for the negotiation at 9:30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So Im going to do it before I go to the negotiation. Well, I think I will move at 9 oclock.,Reference,back,酒店英语 Part Two : Speaking Out,nex