国际酒店管理 全球销售办公室更新检查表 Check list of GSO update

1、Guest Service Officer Check-list Morning Shift (07:00-15:30) Attendance:Shift Leader: Due Out:Group Due In:Non-guarantee: Due In:Group Due Out:Out Of Service OCC%:Event In House:Out Of Order 06:55 Sign In Check all amabssadors grooming and hygiene before you are on duty. Read all the Notice Board, M

2、EMO, Event Orders and Logbook. 07:00 To attend the department morning briefing. Note down the information from briefing. Familiarise with preceding occurrence during night shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures,

3、 VIP Ensure profiles in opera are input correctly Ensure each intraday checked-in guests information has been sent to PSB Check all completed registration card and profile modify are completed correctly. Check room move report, ensure guests information are update in PMS and bucket accordingly. Chec

4、k departure report,ensure all old dockets forms for C/O rooms have been removed from buckets. Check GSAs billing and C/I RC, ensure all in order 15:00 Organise the shift handover. Check all GSAs the cash float Check GSAs paper work, include C/O billing and C/I RC Ask for GSM /AFOM/ FOM to Sign the p

5、aid out/ rebate voucher File cashier report into folder Fax “Credit Card Authorization Cancellation” to bank. 15:30 Close your cashier Drop the Cash to General Cashierand Drop the itemized folio to income audit Sign Out MRW Enrollment:Signature By GSO/GSM: Upselling Revenue: 走在路上 Guest Service Offic

6、er Check-list Afternoon Shift (15:00-23:30) Attendance:Shift Leader: Due Out:Group Due In:Non-guarantee: Due In:Group Due Out:Out Of Service OCC%:Event In House:Out Of Order 14:40 Sign In Check all amabssadors grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, Event Orders

7、 and Logbook. 14:50 To attend the department afternoon briefing. Note down the information from briefing. Familiarise with preceding occurrence during morning shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures, VIP Ensure p

8、rofiles in opera are input correctly Ensure each intraday checked-in guests information has been sent to PSB 22:30 Print the arrivals and check in today report,check GSAs C/I paperwork Ask for GSM / AFOM / FOM to Sign the paid out/ rebate voucher 23:00 Organise the shift handover Count the cash floa

9、t and itemized account according the journal report File cashier report into folder Fax “Credit Card Authorization Cancellation” to bank. Check the reception area and ensure next shift has enough stationary 23:30 Close your cashier Drop the Cash to General Cashierand Drop the itemized folio to incom

10、e audit Sign Out MRW Enrollment:Signature By GSO/GSM Upselling Revenue: Guest Service Officer Check-list Overnight Shift (23:00-07:30) Attendance:Shift Leader: Due Out:Group Due In:Non-guarantee: Due In:Event In House:Out Of Service: OCC%:ADR:Out Of Order: 22:50 Sign InYN Check grooming and hygiene

11、before you are on duty.YN Read all the Notice Board, MEMO, In-house Group BEO and Logbook.YN 23:00 To attend the department night briefing.YN Note down the information from briefing.YN Familiarise with preceding occurrence during dayYN Familiarise with conferences and groups in the hotel todayYN Fam

12、iliarise with expected arrivals. Early check-out in next day, in-house VIP & Group YN 23:15 Hand over with afternoon shift GSA. YN Take note the issues what need us to follow upYN Count float cash and ensure you have enough changeYN Check all operation equipment whether is in gear(computer, printer,

13、POS machine, Key encode machine, invoice printer, YN photocopy machine, PSB scaner,etc) Ensure the adequate supplies of following stationaries at workstationYN Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form P Member Welcome Amenity Form PKG flyer Mini Bar Che

14、ck Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc. Tidy up the reception desk and ensure you have enough stationaryYN Check the guest saf

15、ety deposit box. Ensure the used Safety Deposit Boxes are recorded.YN 23:45 Print out trace report and extend trace.YN 00:00 Print out and file all in-house groups rooming list with room rate. YN Ensure each in-house groups room rate is accurateYN 00:10 Check the itemized checks of outlets for the d

16、ay and file them by room number & guest nameYN Follow up outstanding issue from afternoon shift.YN Before Night Audit Post the transportation charge of the day to corresponding rooms YN Print in-house guest Breakfast Report of the dayYN Check the Transient room,check out the rooms 5 minutes before n

17、ight audit,and make new reservation for next day.YN Count the cash float and itemized account according the journal reportYN Prepare concern report before Night AuditYN Log off the PMS and then prepare to do night runYN During Night Audit Put the in-house guests detail checks into the bucket accordi

18、ngly YN Ensure each intraday checked-in guests information has been sent to PSBYN make sure the guest use safety boxes is recorded correctlyYN Cross check wake-up call sheet with DTS, matching names and room numbers (specially for In House Group).YN Deep cleaning reception area and make sure recepti

19、on desk have enough stationaries:YN Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register

20、Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc. After Night Audit Check in all the transient room.YN Check and prepare the group rooms key cards.YN Print out Manager report and update FO notice board accordinglyYN Check the billing of due out guest.YN Ensure that there are no “not-updated” registration cards on the deskYN Ensure profiles in opera are