Front Office Reception国际酒店前台管理操作程序资料RM-FO-Rec-001 Opera System Log On Opera系统操作

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、标准操作程序LSOP No.:RM FO FD -001Effective Date:Division:Front Office前厅部Revised Date:Section:Reception前台接待员Prepared by : Approved by批准人:SUBJECT:Opera System Log OnOpera系统操作_OBJECTIVE目的：All associates are responsible for the confidentiality of their computer passwords.每位前台员工都将有自己的电脑登录密码POLICY政策：Ensure the

3、 work station is left unattended, it must be logged off.离开工作岗位时要将电脑退出.PROCEDURES 程序： 1. Members of Reception前台接待员 will be given a computer log-in password, which gives them access to all necessary computer modules. If the password does not allow you sufficient access, any additional function has to

4、be Approved by批准人: Front Office前厅部 Manager.每位前台员工都将有自己的电脑登录密码，以便进入电脑工作。如果电脑进入权限不够，可与前厅部经理讨论增加功能。2. Your password for your use only. Do not disclose it to anyone. Pressing F8 button for log in. Using your own user name and password at the commencement.每个人的密码只能本人使用。不要告诉任何人。按指定的按键F8进入电脑。使用自己的用户名和密码登录电脑

5、。3. To assist the speed of the computer system, log back to the main menu whenever you are not going to be using your terminal for a while.为了保证电脑的运行速度，每次离开电脑时必须退出系统。4. Whenever you leave your workstation, log off by pressing F8, so no one else can action transactions on your password. 当员工离电脑终端时，按指定的按键F8锁好电脑，避免别人使用你的密码。5. Do not allow others to update/change/delete/information using the terminal you are logged on to, as you will be held responsible for all work recorded under your password.不要允许他人在你的密码下更新/改变/取消信息，因为你要对在你密码下的所有操作负责。Reviewed by审核人 : Approved by批准人: _ Div