国际酒店前厅管理手册Front Office Reception-RM-FO-GS-09-01 Check in guest with Credit Card

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RM FO GS-09-01Effective Date:Division:Front Office前厅部Revised Date:Section:ReceptionPrepared by : Approved by 批准人:SUBJECT:Check in guest with Credit Card 客人持信用卡办理入住_OBJECTIVE目的：Ensure all ambassadors realize the important of get authorization from gue

3、st credit card.确保所有大使认识到刷取客人预授权做押金的重要性。POLICY政策：Validity and expiry date of credit cards must be checked and approval codes must be obtained for all credit card transactions. 刷取授权时必须确认卡的有效期，每笔授权必须有一个授权号码。PROCEDURES 程序： 1. Swipe credit card through card machine to collect the authorization code.在信用卡终

4、端机上刷卡取得授权号码。2. Key in the amount of pre-authorization. The EDC will print out the slip of pre-authorization with credit card No. 输入预授权金额，信用卡终端机会打印出有信用卡卡号的卡联。3. Remember for the domestic card, you need to ask the guest to sign on the credit card slip. This is the request of local bank. And need to co

5、nfirm the signature with the original one on the back of card.一定要记住如果是国内信用卡，一定要客人按照信用卡背面的签名模版在卡单上签字，因为这是本地银行的要求。4. Ensure that the signature on the Registration Card is the same as on the back of the Credit Card before returning the card to the guest.在将信用卡还给客人前必须确保他在登记卡上的签名与信用卡背面的签名一致。5. Double chec

6、k the expiry date on the credit card.再次检查信用卡的有效期限。6. Attach the slip to the back of the Registration Card. 将小单附在入住登记卡的后面“Mr. /Ms. XX, May I have your signature on the slip, please?”“XX先生/小姐，可以麻烦您在信用卡单上签名吗？谢谢！”-After the transaction, return the card to guest and saying:完成授权后，将卡交还给客人：“Thank you for your credit card, Mr. / Ms. XX.”“谢谢您的信用卡，XX先生/小姐。”7. Update the credit card authorization information. 在系统中更新信用卡授权信息Reviewed by 审核人: Approved by 批