乐购寄包袋使用作业通告

1、寄包袋使用作业通告寄包袋使用作业通告 一、目的Objective： 为顾客寄包提供便捷服务，提高公司企业形象 Strengthen gate control, provide convenient service for customers to keep bags. 二、范围Scale： 乐购公司所属各营运区/ 店群/ 分店适用之 All Hymall-Tesco stores in different regions are applied to this. 三.寄包袋发放回收作业寄包袋发放回收作业 Delivery and Collection Procedures forDeliver

2、y and Collection Procedures for Security Bag for Customer RACISecurity Bag for Customer RACI(权责划分) 四、工作内容四、工作内容 Working ContentWorking Content 4.1为顾客提供寄包服务，并按照顾客的意见提供寄包柜及寄包袋的指引服务 4.2在寄包袋发放处为顾客装订寄包袋 Pin the security bag for customers at delivery desk. 4.3顾客购物完毕后在收银台为顾客取下寄包袋 Detach the security bag fo

3、r customer at checkout 4.4回收收银台的寄包袋到寄包袋发放处 Collect security bag at checkout and put it back at delivery desk 4.5对每日的寄包袋发放做稽核 Audit security bag delivery daily. 项目内容项目内容 ItemItem 服务课人员服务课人员 service section service section staffstaff 收银员收银员 cashiercashier 服务服务 课长课长 ServiceService Section Section manag

4、ermanager 收银收银 课长课长 Cashier Cashier SectionSection managermanager 店防损店防损 SLPMSLPM 客服客服 经副理经副理 CS CS Mgr/Mgr/ Deputy Deputy Mgr Mgr 店总店总 SGMSGM 为顾客提供寄包服务，并按照顾客的意见 提供寄包柜及寄包袋的指引服务 R RA AI I 在寄包袋发放处为顾客装订寄包袋 Pin the security bag for customers at delivery desk. R RA A 在收银台为顾客取下寄包袋 Detach the security bag

5、for customer at checkout R RA A 回收收银台的寄包袋到寄包袋发放处 Collect security bag at checkout and put it back at delivery desk R RA A 对每日的寄包袋发放做稽核 Audit security bag delivery daily.R RR RA AI I 五、寄包袋发放回收作业流程五、寄包袋发放回收作业流程 Procedures for Delivery and Collection of Security Bag R RA A 1 引导顾客将包存放在寄包柜或 寄包袋 服务课人员 Ser

6、vice section staff 服务课长 Service Section manager 在寄包柜已满或顾客的提包不能放入寄包柜的情况下由客服人员引导顾 客至寄包袋台做寄包袋装订(30cm*30cm以上的包被要求如此操作） In the cases that when customer lockers are full or customer bags cant be placed in the locker, the CS staff will lead the customers to the delivery desk of security bag.(bags above 30c

7、m*30cm shall follow this ) 2 装订寄包袋 Put pin on security bag 服务课人员 Service section staff 服务课长 Service Section manager 3 取下寄包袋 Take off security bag 收银员 cashier 收银课长 Cashier Section manager 1、顾客结帐完毕后或未购物的顾客在收银员处取下寄包袋 Detach security bag for customer paid or non-shopping by cashier. 2、顾客在收银台处领回自己的提包 Cus

8、tomers take back personal bag at checkouts. 4 回收寄包袋 Collect security bag 收银外勤 Cashier administ rator 服务课人员 Service Section staff 服务课长 Service Section manager 收银外勤人员定期从收银台回收顾客使用完毕的寄包袋 CS staff collect security bags from checkouts regularly 5 寄包袋发放稽核 Audit delivery of security bag 服务课长 Service Section

9、 manager 店防损 Store LP&S 客服经副 理 CS Mgr/ Deputy Mgr 客服主管及店防损应每周对寄包袋的使用做稽核抽查一次 CSM and SLPM shall audit the use of security bag once a week 注意事项注意事项 Attention Attention 1、寄包袋发放处应在卖场入口附近，且在监控可视范围内 Security bag delivery desk shall be set up near store entrance and within CCTV range. 2、寄包袋发放处服务人员应礼貌的为顾客装上

10、寄包袋 Staff at delivery desk shall put customer personal bag into the security bag for customer politely. 3、封装完毕后须装订上磁扣Pin tag after zipping. 4、携带寄包袋进入卖场 Customers take security bag into sales floor 步骤步骤 StepsSteps 寄包袋使用作业流程寄包袋使用作业流程 Security bag ProceduresSecurity bag Procedures 人员人员staffstaff 六、寄包袋发

11、放回收作业步骤六、寄包袋发放回收作业步骤 Steps for Delivery and Collection of Security Bag 23 456 寄包袋发放处应在卖场 入口附近，且在监控 可视范围内 Security bag delivery desk shall be set up near store entrance and within CCTV range. 封装完毕后须装订上磁扣 Pin tag after zipping. 顾客自行携带寄包袋进入卖场 Customers take security bag Into sales floor. 顾客结帐完毕后或未购物的顾客

12、在 收银员处取下寄包袋 Detach security bag for customer paid or non-shopping by cashier. 1 按照顾客的意向为顾客提供寄包柜服务 及寄包袋服务的指引（随顾客意愿， 无 论寄包柜 是否足够使用或顾客的包是否能够放在 寄包柜内，门店营业时间一定要设置此 寄包处） (30cm*30cm以上的包被要求如此操作） 寄包袋发放处服务人员应礼貌的 为顾客装上寄包袋 Staff at delivery desk shall put customer personal bag into the security bag for customer politely. 7 顾客在收银台处领回自己的提包 Customers take back personal bag at checkouts. 8 客服人员定期从收银台回 收顾客使用完毕的寄包袋 CS staff collect security bags from checkouts regularly 9 客服主管应不定时对寄包袋的使 用做稽核抽查，店防损也应对安 全袋的有效使用做抽查 CSM audit security bag using procedures at ra