酒店实用英语unit 12 Taking Orders

1、Sub-module 12 Taking Orders “工学结合新思维工学结合新思维”高职高专财经类十二五规划系列教材高职高专财经类十二五规划系列教材 Professional Competence Competence Objectives: -how to make a recommendation for the guest -how to explain dishes -how to apply the knowledge on Cuisine chinoise and Cuisine occidentale into the work Contents Job Knowledge

2、and Experience 1 Sample Cases2 Technical Training 3 Introduction to Hotels4 Job Knowledge and Experience When you offer the order-taking services to the diners, the following points for attention should be taken into consideration: vThe menu should be handed to ladies, superiors and guest of honor f

3、irst; vYou should consciously set aside some time to the diners for reading the menu and choosing the dishes before they order foods; vIts wise for you to take the opportunity of taking orders to recommend your guests some dishes, such as chefs recommendation, todays special, house specials and so o

4、n; Job Knowledge and Experience v Instead of recommending pricy dishes merely, you should take full account of your guests preferences and taboos; v If the guests order the dish that will take much time to be cooked, you should let them know the expected time of offer to avoid misunderstanding; v Af

5、ter the diners order what they want, it is regular for you to repeat what youve recorded to get their confirmation. Sample Cases Case 1 v1. Would you like Table Dhote or A La Carte? v您想选套餐还是零点？ v2. We have a daily chefs special of crisp fried sliced garoupa. v我们今天的厨师推荐菜是酥炸鱼条。 v3. Ill say. Thats the

6、dish. v我同意。那就是它了。 v4. There are pan-fried prawns balls and stir-fried shredded squid. v我们这里有干煎大虾球和炒鱿鱼丝。 v5. Theyll be ready straight away. v很快就做好。 Sample Cases Case 2 v1. Of course, I will wholeheartedly serve you! v当然，竭诚为您服务！ v2. Yes, as Sichuan hotpot does, many Sichuan dishes are highly spiced an

7、d peppery. So it is often said that numbing, hot spices are the main characteristics of the Sichuan cuisine. v对，和四川火锅一样，许多川菜都是非常辛辣的。所以人们常说， 川菜的最主要特点就是麻和辣。 v3. Chefs blend many spices together to create various flavors, including hot and sour sauce, tasty fish-flavored sauce, numbingly spicy sauce an

8、d smoked flavor sauce. v厨师们将多种调味料混合在一起就创造出各种不同的风味，其中包 括酸辣味、鱼香味、麻辣味和烟熏味等。 v4. Chefs slice cooked beef and oxen entrails, place them on a plate and add a numbingly spicy sauce. v厨师先将牛肉和牛的各种内脏切片后装盘，再加入麻辣酱汁。 Sample Cases Case 2 v5. These are heated on a hot plate, and we waiters then pour hot stew over

9、them. v先把锅巴放在烧热的铁板上加热，然后（上桌前）由我 们服务员（在您面前当场）将肉等连汁一起倒入盛锅巴 的铁板中。 v6. It is Sichuan duck smoked with camellia and camphor leaves. v(樟茶鸭子)是将鸭子用樟脑和山茶花的叶子熏制而成的。 v7. My mouth is watering. v我都流口水了。 Sample Cases Case 3 v1. One French Baked Escargots to me and one Provencal Scallop to my wife, please. v请给我一份法

10、式焗蜗牛，再给我太太一份普罗旺斯鲜贝。 v2. There are Bacon Fried Steak and black pepper pork chop. v有培根煎牛排和黑胡椒猪排。 v3. Our restaurant provides one special offer every day to express our gratitude for customers favor. v我们餐厅每天提供一个特价菜来答谢顾客的厚爱。 Technical Training I. Role Play You are a waiter/waitress of the restaurant. To

11、day, Mr. White and his friend are coming to have lunch. They ask you to recommend something special. You suggest the specialties of your restaurant and introduce the relevant knowledge of the dishes to your customers. Technical Training II. Writing Practice Martin and Jessica will get married soon.

12、They plan to hold a wedding banquet in the Chinese Restaurant of Grand Hyatt Hotel to feast their relatives and friends. Please design a menu for their wedding package. The detailed requirements are as follows: vprice: ￥188 per person v6-8 cold dishes v10-12 hot dishes vname the above dishes respect

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19、gular hours, and the complimentary safe for your laptop in our luxury hotel in Midtown New York City. Introduction to Hotels The Grand Hyatt New York offers a stylish venue with a Park Avenue address, perfect for sharing and celebrating with friends, family and colleagues. This 36-story contemporary

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