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1、书山有路勤为径,学海无涯苦作舟。祝愿天下莘莘学子:学业有成,金榜题名!语言类考试复习资料大全剑桥商务英语高级分类模拟73剑桥商务英语高级分类模拟73Exercise 1 Compare the two lists of expressions commonly used in complaints. Match the informal phrases in the first list with their formal equivalents in the second, A. We are sending the consignment to you carnage forward B.

2、 We are not responsible for the error C. We would like to complain about . D. We will have to take legal action E. You seem to have made an error F. The products are not satisfactory G. We will not re-order H. You have not followed our instructions I. Please correct the error J. We would like a refu

3、nd 1. Its not our fault答案: B2. You should make it right答案: I3. We want our money back答案: J4. You have to pay when the goods are returned to you答案: A5. We will sue you答案: D6. You made a mistake答案: E7. We wont buy anything from you again答案: G8. The goods are rubbish答案: F9. Were complaining about答案: C1

4、0. Why dont you pay any attention答案: HExercise 2 Complete each unfinished sentence, so that it means the same as the one before it. 问题:1. If we had known they were going out of business, we would not have given them credit. Had we _ 答案: Had we known they were going out of business, we would not have

5、 given them credit.问题:2. We wrote to you on August 5. Our letter complained about poor workmanship. In our letter _ (one sentence) 答案: In our letter of August 5, we complained about poor workmanship.问题:3. You have made an error on your September statement. An error _ 答案: An error has been made in yo

6、ur September statement.问题:4. Please contact our accounts department. the secretary said. The secretary told me _ 答案: The secretary told me to contact their accounts department.问题:5. We want consignment returned, before we give you a refund. Could _ 答案: Could you return the consignment before we give

7、 you a refund?问题:6. We will deal with the problem as soon as we have the details. The problem _ 答案: The problem will be dealt with as soon as we have the details.问题:7. The credit is too large for us to allow. The credit is so _ 答案: The credit is so large that we can not allow it.问题:8. They offered t

8、o exchange the goods and give us a discount. Not only _ 答案: Not only did they offer to exchange the goods, but they also gave us a discount.问题:9. Fill out the details on the credit application form and return it to us. After you _ 答案: After you have filled out the details on the credit application f

9、orm, please return it to us.Exercise 3 Use the a, or the, or leave the spaces blank in this letter of complaint. November 11, 2007 Dear Mr. Howell, AWB 2456/07 We are writing to point out that 1 above delivery, which arrived yesterday, was 2 week late. This is 3 second time we have had to write to y

10、ou on this subject, and we cannot allow 4 situation to continue. We have already explained that it is essential for 5 medical equipment to arrive on 6 due date as 7 late delivery could create 8 very serious problem. Unless we have 9 absolute assurance that you can guarantee 10 promptness of all futu

11、re deliveries, we will have to look for another supplier. We will want your confirmation before we place our next order. Yours sincerely, Carlos Lehman Head of Administration 1.答案: the2.答案: a3.答案: the4.答案: the5.答案: 6.答案: the7.答案: 8.答案: a9.答案: an10.答案: theExercise 4 Read the terms below. Then find th

12、e Chinese explanation from the list which best fits each term. Group A违约 异议和索赔条款 合同落空 争议 违反担保 索赔 非根本性违约 受害方 罚金 根本性违约 违反要件1. disputes答案:争议2. claim答案:索赔3. breach of contract答案:违约4. injured party答案:受害方5. breach of condition答案:违反要件6. breach of warranty答案:违反担保7. fundamental breach答案:根本性违约8. non-fundamental breach答案:非根本性违约9. discrepancy and claim clause答案:异议和索赔条款10. penalty答案:罚金11. frustration of contract答案:合同落空Group B裁决 仲裁 自然力 仲裁条款 仲裁程序 仲裁裁决 仲裁申请 不可抗力 仲裁承认 仲裁执行 交付仲裁的协议1. force majeure答案:不可抗力2. acts of god答案:自然力3. arbitration答案:仲裁4. award答案:裁决5. arbitration clause答案:

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