供应链管理第三版Unit4习题与答案

1、曲 器 论叶住 Chapter 4 Designing the Distributen Network in a Supply Chain True/False 1. Distributi on occurs betwee n every pair of stages in the supply chai n. An swer: True Difficulty: Moderate 2. Distributi on only occurs betwee n manu facturi ng and con sumers in the supply chain. An swer: False Dif

2、ficulty: Moderate 3. Compa nies in the same in dustry ofte n select very differe nt distributi on n etworks, because the choice of the distributi on n etwork can be used to achieve a variety of supply cha in objectives ranging from low cost to high resp on sive ness. An swer: True Difficulty: Modera

3、te 4. Compa nies in the same in dustry should always select similar distributi on n etworks, because their objectives will be similar. An swer: False Difficulty: Moderate 5. A customer always wants the highest level of performa nee along all dime nsions of customer service, including response time,

4、product variety, product availability, customer experie nee, order visibility, and returnability. An swer: False Difficulty: Moderate 6. A customer does not n ecessarily want the highest level of performa nee along all dime nsions of customer service, in cludi ng resp onse time, product variety, pro

5、duct availability, customer experienee, order visibility, and returnability. An swer: True Difficulty: Easy 7. Outbo und tran sportati on costs per unit tend to be lower tha n inbound costs, because inbound lot sizes are typically larger . An swer: False Difficulty: Easy 8. Outbo und tran sportati o

6、n costs per unit tend to be higher tha n inbound costs, because inbound lot sizes are typically larger. An swer: True Difficulty: Easy 布晶论叶住 9. Tran sportati on costs are high with drop-shippi ng because the average outbo und dista nee to the end con sumer is large and package carriers are used to s

7、hippi ng the product. An swer: True Difficulty: Easy 10. Tran sportati on costs are low with drop-shippi ng because the average outbo und dista nee to the end con sumer is small. An swer: False Difficulty: Easy 11. The main adva ntage of in-tran sit merge over drop-shipp ing is the somewhat lower tr

8、an sportati on cost and improved customer experie nee. An swer: True Difficulty: Moderate 12. The main advantage of a distribution network with local storage is that it can lower the delivery cost and provide a faster resp onse tha n other n etworks. An swer: True Difficulty: Moderate 13. The main a

9、dvantage of a distribution network with local storage is that it can lower the inven tory and facility costs. An swer: False Difficulty: Moderate 14. The major disadva ntage of a distributi on n etwork with local storage is the in creased delivery cost. An swer: False Difficulty: Moderate 15. The ma

10、jor disadva ntage of a distributi on n etwork with local storage is the in creased inven tory and facility costs. An swer: True Difficulty: Easy 16. A distributi on n etwork desig ner n eeds to con sider product characteristics as well as n etwork requireme nts whe n decidi ng on the appropriate del

11、ivery n etwork. An swer: True Difficulty: Hard 17. Only ni che compa nies will end up using a sin gle distributi on n etwork. An swer: True Difficulty: Easy 18. Most compa nies are best served by a sin gle distributi on n etwork. An swer: False Difficulty: Moderate 北晶论叶住 19. Distributors add value t

12、o a supply cha in betwee n a supply stage and a customer stage if there are many small players at the customer stage, each requiring a small amount of the product at a time. An swer: True Difficulty: Moderate Multiple Choice 1. The steps take n to move and store a product from the supplier stage to

13、a customer stage in the supply chain is referred to as a. tran sportatio n. b. retaili ng. c. wholesali ng. d. distributi on. e. manu facturi ng An swer: d Difficulty: Easy 2. Distribution is a key driver of the overall profitability of a firm because a. the addition of distributors only adds cost t

14、o the supply chain. b. it directly impacts both the supply cha in cost and the customer experie nee. c. it slows dow n the resp on sive ness of the supply cha in. d. it cannot be developed as a part of supply chai n strategy. e. Distribution is not a key driver of profitability. An swer: b Difficult

15、y: Moderate 3. The choice of the distributi on n etwork can be used to achieve supply cha in objectives such as a. low cost. b. high resp on sive ness. c. high cost. d. high resp on sibility. e. a and b only An swer: e Difficulty: Moderate 4. Compa nies in the same in dustry ofte n select very diffe

16、re nt distributi on n etworks because a. some compa nies are poorly run. b. differe nt compa nies try to avoid using the same approach. c. differe nt compa nies have differe nt objectives for their supply cha in. d. all of the above e. none of the above An swer: c Difficulty: Moderate 5. A poor/ in

17、appropriate distributi on n etwork can a. lead to high profitability. b. hurt the level ofservice customersreceive while in creas ingcost. c. have a sig nificant n egativeimpactontheprofitability of a firm. d. all of the above e. b and c on ly An swer: d Difficulty: Moderate 6. Which of the follow i

18、ng would not be the result of a poor/ in appropriate distributi on n etwork? a. High profitability b. Low level of customer service c. High cost d. Poor profitability e. None of the above are true. An swer: a Difficulty: Easy 7. On which dime nsions should the performa nee of a distributi on n etwor

19、k be evaluated at the highest level? a. Profitability of in dividual supply cha in comp onents b. Efficie ncy of overall supply cha in n etwork c. Customer n eeds that are met d. Cost of meeti ng customer n eeds e. c and d on ly An swer: e Difficulty: Hard 8. Which of the follow ing are measures of

20、customer service that are in flue need by the structure of the distributi on n etwork? a. Resp onse time b. Product variety c. Product availability d. Customer experie nee e. all of the above An swer: e Difficulty: Easy 9. Which of the follow ing are measures of customer service that are in flue nee

21、d by the structure of the distributi on n etwork? a. Returnability b. Order visibility c. Customer experie nee d. Product availability e. all of the above An swer: e Difficulty: Moderate 10. Which of the follow ing is not a measure of customer service that is in flue need by the structure of the dis

22、tributi on n etwork? a. Returnability 曲晶论”彳 b. Customer experie nee c. Customer maturity d. Product availability e. All of the above are measures of customer service. An swer: c Difficulty: Easy 11. The time betwee n whe n a customer places an order and receives delivery is a. resp onse time. b. pro

23、duct variety. c. product availability. d. customer experie nee. e. order visibility. An swer: a Difficulty: Easy 12. The nu mber of differe nt products/c on figurati ons that a customer desires from the distributi on n etwork is a. resp onse time. b. product variety. c. product availability. d. cust

24、omer experie nee. e. order visibility. An swer: b Difficulty: Easy 13. The probability of having a product in stock when a customer order arrives is a. resp onse time. b. product variety. c. product availability. d. customer experie nee. e. order visibility. An swer: c Difficulty: Easy 14. The ease

25、with which the customer can place and receive their order as well as other aspects of value that the sales staff provides is a. customer experie nee. b. order visibility. c. product availability. d. resp onse time. e. retur nability. An swer: a Difficulty: Easy 15. The ability of the customer to tra

26、ck their order from placeme nt to delivery is a. customer experie nee. b. order visibility. c. product availability. d. resp onse time. e. retur nability. An swer: b Difficulty: Easy 16. The ease with which a customer can return un satisfactory mercha ndise and the ability of the n etwork to han dle

27、 such returns is a. customer experie nee. b. order visibility. c. product availability. d. resp onse time. e. retur nability. An swer: e Difficulty: Easy 17. The costs incurred in bringing material into a facility are a. sourci ng tra nsportati on costs. b. outbo und tra nsportati on costs. c. cross

28、bo und tran sportati on costs. d. inbound tran sportati on costs. e. none of the above An swer: d Difficulty: Easy 18. The costs incurred in sending material out of a facility are a. sourci ng tra nsportati on costs. b. outbo und tran sportati on costs. c. crossbo und tran sportati on costs. d. inbo

29、und tran sportati on costs. e. none of the above An swer: b Difficulty: Easy 19. Outbo und tran sportati on costs per unit tend to be a. about the same as inbound costs. b. higher tha n inbound costs. c. lower tha n inbound costs. d. n either higher or lower tha n inbound costs. e. none of the above

30、 An swer: b Difficulty: Moderate 20. As the nu mber of facilities in a supply cha in in creases a. theinventory and result ing inven tory costs also in crease. b. theinventory and result ing inven tory costs decrease. c. theinventory in creases and result ing inven tory costs decrease. d. theinvento

31、ry decreases and result ing inven tory costs in crease. e. theinventory and result ing inven tory costs rema in the same. An swer: a Difficulty: Moderate 21. As the resp onse time desired by the customer decreases, the required nu mber of facilities in the distribution network 曲 器 论叶住 a. decreases.

32、b. rema ins the same. c. in creases. d. in creases and the n decreases e. none of the above An swer: c Difficulty: Moderate 22. As the nu mber of facilities in a supply cha in in creases, total tran sportati on cost a. decreases. b. rema ins the same. c. in creases. d. in creases to a point and the

33、n decreases. e. decreases to a point and the n in creases. An swer: e Difficulty: Hard 23. As the nu mber of facilities in a supply cha in in creases, total facility costs a. decrease. b. remai n the same. c. in crease. d. in crease to a point and the n decrease. e. decrease to a point and the n in

34、crease. An swer: c Difficulty: Moderate 24. Total logistics costs for a supply cha in n etwork are a sum of a. inven tory and facility costs. b. inven tory, facility, and distributor costs. c. facility, tran sportati on, and distributor costs. d. inven tory, tra nsportati on, and facility costs. e.

35、none of the above An swer: d Difficulty: Moderate 25. As the nu mber of facilities in a supply cha in n etwork in creases, total logistics costs will a. decrease. b. decrease at first and the n in crease. c. in crease. d. in crease at first and the ndecrease. e. n either in crease or decrease. An sw

36、er: b Difficulty: Moderate 26. Which of the follow ing are key decisi ons in the desig n of a distributi on n etwork? a. Will product be delivered to the customer locati on or picked up from a pre-orda ined site? b. Will product flow through a product ion facility? c. Will product flow through an in

37、 termediary (or in termediate locati on)? d. all of the above 北晶论叶住 e. a and c on ly An swer: e Difficulty: Moderate 27. Which of the following is not a distinct distribution network design that may be used to move products from factory to customer? a. Manu facturer storage with direct shipp ing b.

38、Manu facturer storage with distributor pickup c. Distributor storage with package carrier delivery d. Distributor storage with last mile delivery e. Manu facturer/distributor storage with customer pickup An swer: b Difficulty: Moderate 28. Which of the following is not a distinct distribution networ

39、k design that may be used to move products from factory to customer? a. Manu facturer storage with direct shippi ng b. Manu facturer storage with direct shippi ng and in-tra nsit merge c. Distributor storage with package carrier delivery d. Distributor storage with manu facturer pickup e. Retail sto

40、rage with customer pickup An swer: d Difficulty: Moderate 29. In which distributi on n etwork desig n is product shipped directly from the manu facturer to the end customer, bypass ing the retailer (who takes the order and initiates the delivery request)? a. Manu facturer storage with direct shippi

41、ng b. Manu facturer storage with direct shippi ng and in-tra nsit merge c. Distributor storage with package carrier delivery d. Distributor storage with last mile delivery e. Manu facturer/distributor storage with customer pickup An swer: a Difficulty: Easy 30. Which distributi on n etwork is also r

42、eferred to as drop-shipp ing with product delivered directly from the manu facturer to the customer locati on? a. Manu facturer storage with direct shippi ng b. Manu facturer storage with direct shippi ng and in-tra nsit merge c. Distributor storage with package carrier delivery d. Distributor stora

43、ge with last mile delivery e. Manu facturer/distributor storage with customer pickup An swer: a Difficulty: Moderate 31. Adva ntages of manu facturer storage with direct shipp ing in clude a. the ability to reduce cost of inven tory by cen traliz ing inven tories at the manu facturer. b. offeri ng t

44、he manu facturer the opport unity to postp one customizati on un til after the customer order has bee n placed. 布晶论叶住 c. supply cha ins save on the fixed cost of facilities, because the n eed for other warehous ing space in the supply cha in has bee n elim in ated. d. providi ng a good customer expe

45、rie nee in the form of delivery to the customer locati on. e. all of the above An swer: e Difficulty: Moderate 32. Which of the followi ng is an adva ntage of manu facturer storage with direct shipp ing? a. Tran sportati on costs are low because the average outbo und dista nee to the end con sumer i

46、s small and package carriers are used to shipp ing the product. b. Supply cha ins save on the fixed cost of facilities, because the n eed for other warehous ing space in the supply cha in has bee n elim in ated. c. Resp onse times tend to be small because the order has to be tran smitted from the re

47、tailer to the manu facturer. d. Order track ing is easy to impleme nt because of the complete in tegrati on of in formati on systems at both the retailer and the manu facturer. e. The han dli ng of retur ns is likely to be simple and in expe nsive, improv ing customer satisfact ion. An swer: b Diffi

48、culty: Moderate 33. Disadva ntages of manu facturer storage with direct shipp ing in clude a. Tran sportati on costs are high because the average outbo und dista nee to the end con sumer is large and package carriers are used to shipp ing the product. b. Resp onse times tend to be large because the

49、order has to be tran smitted from the retailer to the manufacturer and shipping distances are on average Ion ger from the manu facturer s cen tralized. site c. Order track ing becomes harder to impleme nt because it requires complete in tegrati on of in formati on systems at both the retailer and th

50、e manu facturer. d. The han dli ng of retur ns is likely to be difficult and more expe nsive, hurt ing customer satisfact ion. e. all of the above An swer: e Difficulty: Moderate 34. Which of the followi ng would be a disadva ntage of manu facturer storage with direct shippi ng? a. The ability to re

51、duce cost of inven tory by cen traliz ing inven tories at the manu facturer. b. The manu facturer has to postp one customizati on un til after the customer order has bee n placed. c. Supply cha ins have to elim in ate other warehous ing space to save on the fixed cost of facilities. d. Resp onse tim

52、es tend to be large because the order has to be tran smitted from the retailer to the manufacturer and shipping distances are on average Ion ger from the manu facturer s cen tralized. site 布晶论叶住 e. Provides a good customer experie nee whe n a sin gle order containing products from several manu factu

53、rers is delivered in partial shipme nts. An swer: d Difficulty: Moderate 35. Which distributi on n etwork desig n is similar to pure drop-shipp ing, except that pieces of the order coming from differe nt locati ons are comb ined so that the customer gets a sin gle delivery? a. Manu facturer storage

54、with direct shippi ng b. Manu facturer storage with direct shippi ng and in-tra nsit merge c. Distributor storage with package carrier delivery d. Distributor storage with manu facturer pickup e. Retail storage with customer pickup An swer: b Difficulty: Moderate 36. The main adva ntage of in-tran s

55、it merge over drop-shipp ing is a. the ability to reduce cost of inven tory by cen traliz ing inven tories at the manu facturer. b. supply cha ins save on the fixed cost of facilities, because the n eed for other warehous ing space in the supply cha in has bee n elim in ated. c. somewhat lower tran

56、sportati on cost and improved customer experie nee. d. order track ing is easy to impleme nt because of the complete in tegrati on of in formati on systems at both the retailer and the manu facturer. e. the han dli ng of retur ns is likely to be simple and in expe nsive, improv ing customer satisfac

57、t ion. An swer: c Difficulty: Moderate 37. The major disadva ntage of in-tran sit merge compared to drop-shipp ing is a. transportation costs are high because the average outbound distanee to the end con sumer is large and package carriers are used to shipp ing the product. b. resp onse times tend t

58、o be large because the order has to be tran smitted from the retailer to the manu facturer and shipp ing dista nces are on average Ion ger from the manufacturer s centralized site c. order track ing becomes harder to impleme nt because it requires complete integration of information systems at both

59、the retailer and the manufacturer. d. the additional effort during the merge itself. e. the handling of returns is likely to be difficult and more expensive, hurting customer satisfact ion. An swer: d Difficulty: Easy 38. Which distributi on n etwork desig n is being used whe n inven tory is not hel

60、d by manu facturers at the factories, but is held by distributors/retailers in in termediate warehouses and package carriers are used to tran sport products from the in termediate locati on to the final customer? a. Manu facturer storage with direct shippi ng b. Manu facturer storage with direct shi