酒店查看可卖房培训活动纲要

1、A HOTELXXX 大酒店培训活动纲要Task: Checking Availability任务 :查看可卖房Code序号 : RM-RES-D020Objectives: At the end of this session, ReservationsSales Agent will be understanding how to accepting room reservations according to inventory availability.目的 :在课程结束的时候，预订部销售文员应懂得如何按照酒店的可卖房情况来销售房间。Standard ：1. Reservation S

2、ales associates will accept room bookings subject to verification of room inventory and availability status.2. Reservation Sales associatesw ill accurately check the availability for the room type and period of stay requested by the inquirer. When number of rooms or specific room types requested are

3、 not available, the Reservation Sales associate will offer alternatives and options basing on availability to promote the booking.标准:1. 预订部销售文员应在查看酒店可卖房之后 与客人确认预订。2. 预订部销售文员应按照客人所要求的房间 类型及入住日期查看是否有此类型房间， 当客人所要求的房型我们已没有时，基于 我们的可卖房向客人推荐其他选择，并想 办法促销房间。ResourcesF: lip Chart, Handout, and telephone,Compu

4、ter with Oprea terminal培训器材 : 白板， 白板纸， 培训资料， 有 Oprea 终端的 电脑。MethodTraining StepsTime培训方式培训步骤时间IntroductioShow “ W.I.F.M ” (Objective5s) Minutesn显示课程目的介绍Prologue: As a ReservationsLectureSales Agent, we receive教学式reservation everyday, why weshould check availability beforePrepared onwe confirm the ra

5、te to theFlip Chartguests?开场白： 作为一名预订部销 售文员我们每天都要接预订， 为什么察看可卖房如此重要 呢？So the objectives of this session is: (Refer to Objectives of this TAO) 今天这堂课的目的是： (参考 标准与程序The main content of this courseMethod 培训方式Training Steps 培训步骤Time 时间Contents 内容Buzz Group 小组讨论Lecture & Explanation 教学式与讲 解Demonstrati on 展

6、示should be: 这节课的主要内容是 :The procedure of checking availability察看可卖房的程 序Divided trainees into two groups to discuss the procedure of checking availability. 将小组学员分成两组讨论：察 看可卖房的程序Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each2 Minutes15 Minut

7、es3 Minutes10 MinutesMethod 培训方式Training Steps 培训步骤Time 时间Practice 练习 Critique 评估Summary 总结step. 将所有程序的主要内容事先 写在准备好的白板纸上，逐步 作以讲解，在讲解过程中要不 时请学员发表建议并提问。Demonstrate how to check availability using Oprea. Show each step. After demonstration. Refer back to flipchart and review / discuss each step. 用 Opre

8、a 展示如何察看可卖 房，给其讲解步骤，作展示之 后，回顾白板纸上的内容，并 讨论每一个步骤。Each trainee practices. 每一个学员练习用 Oprea 察看 可卖房。5 MinutesMethod 培训方式Training Steps 培训步骤Time 时间According the procedure. 按照程序。Review Key Points: 回顾要点：1.Ask questions and have participant explain the standard and its importance. 提问并请参与者解释 标准及其重要性2. Summarize critique points applicable to entire group 总结评估过程中对整 组有用的要点3. Reinforce and discuss the point:加强并讨论以下要 点：What information we shouldTotal 40MinutesMethod 培训方式Training Steps 培训步骤Ti