员工年绩效考评

1、Room to grow 成长的空间员工年度绩效考评Maggie ZhaoDuncan Yu543IC/Performa nee Review-TM /CHN 2014Un acceptable Performa nee:Does not meetexpectati ons for their key job resp on sibilities and In terC on ti nen tal service behaviours. A performa nee improveme nt pla n n eeds to be in place.Con siste nt Over Perfo

2、rma nee:Freque ntlyexceeds expectati ons for their key job resp on sibilities and In terC on ti nen tal service behaviours aga inst an already stretchi ng set of sta ndards.未达到期望：未达到主要工作职责以及洲际酒店 服务行为准则方面的期望值。需要制定绩效改进 计划。I2Mixed Outcomes:Meets some expectati onsfor their key job resp on sibilities an

3、dIn terC ontinen tal service behaviours. With focus, pote ntial to raise performa nee exists.基本达到期望：达到主要工作职责以及洲际酒店 服务行为准则方面的部分期望值。如果继续努 力，有进一步提升工作绩效的潜力。Team Member Annual Performa nee ReviewPositi on:职位Date of review:评估日期HR Officer人力资源主管Dec. 30, 20142014年12月30日Reviewee s name: 员工姓名Reviewer s name:评估

4、者姓名RATING SCALE DEFINITIONS评分标准定义Excepti onal Performa nee:Con siste ntly exceedsall the expectati ons for their key job resp on sibilities and InterContinental? service behaviours.持续不断地超越期望：能一贯超越主要工作职责以及 洲际酒店服务行为准则方面的所有期望值。经常超预期望：经常超越主要工作职责和洲际酒店服 务行为准则方面的期望值，在工作中以更高、更严格 的标准要求自己。Very Good Performa n

5、ee:Meets expectati ons fortheir key job resp on sibilities and In terC on ti nen tal service behaviours. This is a rati ng that any pers on should feel proud of.出色达到期望：达到主要工作职责以及洲际酒店服务 行为准则方面的期望值。任何获此评分的员工都有理 由感到自豪。? 2013 In terC on ti nen tal Hotels Group.All rights reserved.Proprietary and Con fid

6、e ntial.Use of this resource, or any part thereof, is not required by any lice nee agreeme nt, bra nd sta ndards, or otherwise. This resource is an opti onal guide that owners and man agers of fran chised hotels may use at their sole discreti on, using or adapti ng only those eleme nts, if any, that

7、 they deem appropriate for their particular IHG bran ded hotel. No compa ny in IHG, or any employee or age nt thereof, seeks, requires or has any con trol or directi on of any hir ing, compe nsati on, term in ati on or other employme nt-related decisi ons at fran chised hotels.KEY JOB RESPONSIBILITI

8、ES主要工作职责For reviewee: How would you rate your performa nee for each job resp on sibility? Tick or click the appropriate rat ing box.对于团队成员：您如何根据每一项具体的工作职责对自己的绩效进行评分？勾选或点击下面的评分 框。For reviewer: How would you rate performance against your team member job responsibilities? Tick or click the rati ng box

9、below and give your comme nts in the overall comme nts box.对于评估者： 您如何根据每一项具体的工作职责对您的团队成员的绩效进行评分？勾选或点击下面的评分框，并在评价框中举岀具体的例子，说明 您的评分理由。Job kno wledge业务知识I un dersta nd all eleme nts of my role.我了解我工作的方方面面。Reviewee Rat ing 员工自评54321Reviewer Rat ing 评估者评估54321Work qua ntity and qualityDeadli nes are met.

10、 Work is accurate and reliable.工作数量和质量总能如期完成工作。工作准确到位而且值得信赖。Reviewee Rat ing 员工自评54321Reviewer Rat ing 评估者评估54321In itiative/judgeme ntTakes resp on sibility for solv ing problems and asks for advice whe n needed.主动性/判断力Reviewee Rat ing 员工自评54321Reviewer Rat ing 评估者评估54321积极主动地解决问题，并在需要的时候向他人寻求建议。Co

11、n duct行为规范I follow company rules and set a good example for my co-workers. I am always see n as professi on al.遵守公司的规章制度，为同事们树立良好的榜样。工作非常专业。Reviewee Rat ing 员工自评54321Reviewer Rat ing 评估者评估54321Com mun icatio ns沟通交流Expresses self clearly and professi on ally. Maintains ope n, hon est commu ni cati on

12、 with their man ager and team.清晰而专业地与他人沟通、表达自己的观点。与主管经理和同事保持公开、诚信的 沟通与交流。Reviewee Rat ing 员工自评54321Reviewer Rati ng评估者评估54321Page 2 of 7IC/Performa nee Review -TM/CHN 2014Adaptability 适应能力Shows support for cha nge.努力适应并支持工作中的改变。Reviewee Rat ing 员工自评54321Reviewer Rat ing 评估者评估54321Atte ndanceIs relia

13、ble, has a great attendance record, is on time and provides additi onal cover whe n n eeded.出勤率Reviewee Rat ing 员工自评54321Reviewer Rat ing 评估者评估54321值得信赖，考勤记录良好，准时上下班，守时并且在需要的时候提供额外支持。KEY JOB RESPONSIBILITIES (The overall rating must be a Whole Number please.) 主要工作职责(评分必须为整数)Reviewer Overall Rati ng:

14、评估者评分:Reviewer Overall Comme nts:评估者评价赵海英具备良好的工作态度，充分理解岗位工作职责及工作任务要求。在工作中，值得信赖。 度，并与其他同事保持良好的沟通。日常工作中，有良好的适应能力。INTERCONTINENTAL SERVICE BEHAVIOURS洲际服务行为For Reviewee: How would you rate performa nee for each of the In terC on ti nen tal service behaviours? Tick orclick the rating box below.对于团队成员：您将如

15、何根据每一条洲际服务行为准则对绩效进行评分？勾选或点击下面的评分框。For Reviewer: How would you rate your team member performa nee for each of the In terC ontinen tal service behaviours? Tick or click the rat ing box below and give specific examples to support your rat ing in the comme nts box as well as the overall rati ng and comm

16、e nts.对于评估者：您将如何根据每一条洲际服务行为准则对您的团队员工绩效进行评分？勾选或点击下面的评分框，并在评价框中举岀具体的例子，说明您的评分理 由。遵守酒店的规章制Page 9 of 7IC/Performa nee Review -TM/ CHN 2014Be Charm ing富有魅力I am approachable, frie ndly, modest and sin cere.展现魅力是否亲切，友好，谦虚和真诚?I have con fide nee and han dle every situati on with ease and composure.是否充满自信，轻松

17、而沉着地处理所有情况?I show respect to local cultures, welcome differe nt perspectives and appreciate others是否尊重本地文化、接纳各种不同的观点并欣赏他 人？Reviewee Rat ing 团队成员自评Reviewer Rati ng 评估者评估-Show亲切-充满自信-体现尊重321321Be approachable-Have con fide neerespectReviewer Comme nts:评估者评价Stay in the monument专注当下Understands guestsnee

18、ds - Be attentive -Takeown ership了解宾客的需要-细心周到-具主人翁精神Reviewer Comme nts:评估者评价I un dersta nd and an ticipate guestsn eedi ng all Ican to meet and exceed their expectati ons.是否了解和预见客人的要求，竭尽所能以满足和超越 他们的期望？I am atte ntive, thorough, accurate and orga ni zed.是否细致。周密，精确而有条理？I take own ership and resp on si

19、bility for my acti ons.是否具主人翁精神并为自己的行为负责？43214321Reviewee Rati ng团队成员自评5Reviewer Rati ng评估者评估5Be kno wledgeable - Share your story - Show your styleMake it memorable令人难忘见多识广-分享阅历-展现你的风格Reviewer Comme nts:评估者评价I am kno wledgeable and stay up-to-date, being ready to lear n new and in teresti ng thin g

20、s.是否见多识广并专注当下，随时准备学习新鲜有趣的 事物？I share stories and pers onal recomme ndati ons and experie nces.是否分享阅历和个人建议及经验？I show our style by using our uni que pers on ality to create mome nts that make people feel special.是否运用我们独特的个性为客人打造独特的时刻，从 而展现我们的风格？Reviewee Rat ing 团队成员自评Reviewer Rat ing 评估者评估543543INTERC

21、ONTINENTAL SERVICE BEHAVIOURS(The overall rati ng must be a Whole Numberplease.)洲际服务行为(评分必须为整数)Reviewer Overall Rati ng54321评估者评分Reviewer Overall Comme nts:评估者评价总体工作绩效评分OPR评分可以使用半分以更加准确地区分整体绩效。(please circle)3.52.521.554.54Overall Performa nee Rat ing:(please circle)3.532.521.554.54总体工作绩效评分:（请圈选）Page 6 of 7IC/Performa nee Review -TM/ CHN 2014Reviewer s Comments:评估者评价OVERALL PERFORMANCE RATINGThe overall rati ng should reflect performa nce for the past year, and is a 50/50 split betwee n the achieveme nt of key job resp on sibilities and the In terC on ti nen tal service beha