基础服务英语英语PPT课件

1、1目录目录基础服务英语教学基础服务英语教学复习与总结复习与总结123英语交流与互动英语交流与互动第1页/共148页第2页/共148页教学目的：1.正确地读出每一个句子。2.能够明白每个句子在何种情景下使用。3.能够听懂这100个句子及其问句和答语，并使用该100句和旅客进行基础交流。第3页/共148页教学方法：1. 多次带读；2. 矫正发音；3. 一问一答的短对话练习。第4页/共148页(114句)第5页/共148页1.Hello! (Good morning! Good afternoon! Good evening!) Good evening与Good night的区别补充知识第6页/共

2、148页2. Welcome to China! Welcome to的用法重点句型第7页/共148页A: Welcome to Beijing/my hometown/China.B: Thank you. China与china的区别 补充知识第8页/共148页 BCIA的全称Beijing Capital International Airport补充知识第9页/共148页3. Welcome to Beijing Capital International Airport! Capital 首都 ，省会 International 国际的 重点词语第10页/共148页6. Lovely

3、 day, isnt it? lovely 可爱的，（天气）好的重点词组 isnt it? 反意疑问句，表示强调重点句型第11页/共148页7. Long time no see.地道美语 VS 中国式英语？ 补充知识第12页/共148页4. Goodbye! / See you later!Goodbye与See you later的区别重点语法第13页/共148页8. Nice meeting youNice meeting you与Nice to meet you的区别重点语法第14页/共148页9. Take care.A: Take care.B: Thank you, you to

4、o.第15页/共148页5. Have a nice day! Have a例子：Have a great day!Have a great vacation!重点句型第16页/共148页12. Have a nice trip! trip 旅途重点词语第17页/共148页10. Wish you a good/nice journey. Wish you例子：Wish you a happy birthday! Wish you a merry Christmas!重点句型第18页/共148页11. Wish you a happy stay in China. stay 居住，停留重点词组

5、第19页/共148页13. Welcome to China again. again 再次，又重点词组第20页/共148页14. Im eager to get your suggestion. be eager to 热切希望，渴望.重点句型 suggestion与advice 建议 重点词组第21页/共148页 Welcome to Have a Wish you isnt it? 反意疑问句，表示强调重点句型 BCIA的全称Beijing Capital International Airport补充知识 trip 旅途 stay 居住，停留 again 再次，又重点词语复习与总结第2

6、2页/共148页（15152020句）句）第23页/共148页15. What can I do for you? / May I help you? 17. What do you need?A: What can I do for you? / May I help you? B: Yes, I want to buy some perfume.第24页/共148页16. Let me carry your luggage. let me do sth 让我来.重点句型 carry 搬运 luggage 行李重点词组第25页/共148页18. Let me show you. /Ill t

7、ake you there.19. Follow me, please.A: Wheres the bathroom/bank?B: Let me show you/ Ill take you there/follow me, please.第26页/共148页21. Is there anything wrong? something/anything/nothingSomething 用于肯定句Anything 用于否定句和疑问句Nothing 用于肯定句表示否定意思重点词组第27页/共148页20. Let me give you a hand! （代替课本中的let me do you

8、 a favor) give sb a hand 帮助某人重点句型第28页/共148页22. You can get the airport leaflet there. leaflet：手册，传单重点词语第29页/共148页23. May I have your name and flight number? I will ask for you. May I have 我可以问吗？重点句型 for sb 替某人 ，帮某人重点词组第30页/共148页A: May I have your flight number?/Can you tell me your flight number?B:

9、Yes, it is CA3193.第31页/共148页24. Just a second. I will bring it in for you. Just a second 请稍等重点句型第32页/共148页 let me do sth 让我来. give sb a hand 帮助某人 May I have我可以问吗？重点句型 carry 搬运 luggage 行李 something/anything/nothing重点词组复习与总结第33页/共148页(2533句)第34页/共148页Thanks.25.Thank you.26.Thank you very much. Thanks

10、感谢的最基本用语重点词组第35页/共148页30.You are welcome. welcome 欢迎 pleasure 愉快, 快乐 mention 提及, 说起重点词汇Its my pleasure. 乐意为您效劳Dont mention it. 举手之劳，何足挂齿补充知识第36页/共148页A: Thank you very much! B: You are welcome!A: Thank you.B: Its my pleasure!A: Thanks.B: Dont mention it.第37页/共148页28.Thanks for your cooperation. coop

11、eration 合作重点词组Thanks for的用法：Thanks for your dinner！ (晚餐)Thanks for your help！(帮助) 重点句型第38页/共148页31. No sweat! Id be happy to help. sweat 汗，流汗重点词组Id be happy to do 很高兴能做某事重点句型第39页/共148页A: Thank you for your help!B: No sweat! Id be happy to help.第40页/共148页32. With pleasure. / Sure, please. pleasure 快乐

12、，荣幸 Sure当然重点词组第41页/共148页A: Can you help me?B: With pleasure. With pleasure 与 Its my pleasure 的区别？重点句型A: Thank you.B: Its my pleasure. 第42页/共148页29. Here you are. Thanks. Here you are 给你重点句型第43页/共148页33. Thanks. Heres your ticket and change. Have a nice flight and take care. Here is 这是 Have a nice fl

13、ight 旅途愉快 take care保重重点句型 ticket 机票 change 找回的零钱重点词组第44页/共148页27.Youre very kind. /Thats very kind of you. kind 亲切的重点词汇第45页/共148页A: You are very kind.B: Its my pleasure.A: Thats very kind of you.B: You are welcome.第46页/共148页重点掌握感谢与应答的几种说法:Thanks/ Thank you /Thank you very much!Youre very kind. / Tha

14、ts very kind of you.Thanks for 回答：Youre welcome. / Its my pleasure!Dont mention it. /No sweat! Id be happy to help.知识点回顾复习与总结第47页/共148页(3443(3443句句) )第48页/共148页道歉与应答道歉与应答34.Sorry. / Im sorry. Sorry 对不起重点词汇第49页/共148页41.Im sorry, its not on sale. on sale 打折重点词汇for sale 出售补充知识第50页/共148页36. Im sorry，I d

15、ont really understand. really 真地 understand 懂，理解重点词汇第51页/共148页38. Sorry, I dont know. Would you please ask the staff member over there? staff 员工member 会员重点词汇 Would you please 您能吗？重点句型第52页/共148页39. Sorry, Im not sure. But Ill show you to the information desk. information desk 问询台重点词组 Ill show you 我带你

16、去，我指给你重点句型第53页/共148页37. Sorry to trouble you. trouble （使）麻烦、打扰重点词汇第54页/共148页43. Never mind. /It doesnt matter.Never 从不Mind 注意, 留意Matter 要紧重点词汇第55页/共148页A: Im sorry.B: It doesnt matter. /Never mind.第56页/共148页42. Please accept our apologies.accept 接受 apologies道歉，歉意重点词汇第57页/共148页40. Im afraid we dont h

17、ave a Business Center. Business Center 商务中心重点词汇 Im afraid 恐怕，抱歉重点句型第58页/共148页35. Excuse me.第59页/共148页A: Excuse me.B: Yes.A: Would you please tell me where is the information desk?A: Sure. Let me show you.第60页/共148页 Would you please 您能吗？ Ill show you 我带你去，我指给你重点句型 information desk 问询台 trouble （使）麻烦、打

18、扰apologies道歉，歉意Business Center 商务中心重点词组复习与总结第61页/共148页 重点掌握几种道歉的用法及回答道歉：Sorry! / Im sorry!Im afraidExcuse me.回答：Never mind. / It doesnt matter.知识点回顾复习与总结第62页/共148页44445858句）句）第63页/共148页44. Please wait a minute/second/moment. 第64页/共148页56.Please wait a moment; I need to have a word with my supervisor

19、 . supervisor 主管重点词汇 have a word with 与商谈 have words with 与吵架重点句型第65页/共148页57. Please wait a minute. I will check it for you. check 检查重点词汇第66页/共148页47. Please cooperate with us .cooperate合作 重点词汇第67页/共148页53. Please fill out this form.Fill 填写Form 表格重点词汇第68页/共148页54. Please take your documents.Documen

20、t 证件，公文，文件重点词汇第69页/共148页55. Please go to the waiting lounge and have a rest.waiting lounge 候机厅重点词组第70页/共148页58. Please sign here. sign 签名重点词汇第71页/共148页46. This way, please .Way 道路重点词汇第72页/共148页45. After you.After 在之后重点词汇第73页/共148页48. No smoking . Smoke 烟，吸烟重点词汇第74页/共148页50. You are not allowed to sm

21、oke here. Allow 允许重点词汇 You are not allowed to do sth. 不允许你做某事。重点句型第75页/共148页51. Its out of service. Try the next one. out of service 坏了，不工作了重点词汇第76页/共148页49. Move back (forward) a little, please. back 向后forward 向前重点词汇第77页/共148页52. Im sorry, but you cant bring the cart in here. Youll have to carry yo

22、ur luggage. Cart 行李小推车have to 不得不，必须Luggage 行李重点词汇第78页/共148页 check 检查 cooperate合作 Fill 填写 Form 表格 waiting lounge 候机厅 Cart 行李小推车 have to 不得不，必须重点词汇复习与总结 You are not allowed to do sth.重点句型第79页/共148页 重点掌握关于请求的基本用句 最基本的一个词please知识点回顾复习与总结第80页/共148页（59597474页）页）第81页/共148页59. There are card phones in the

23、hall. “There be”结构用来表示某处有某物There is / There are 重点句型第82页/共148页 hall 大厅 Departure Hall 出发大厅 Check-in Hall 值机大厅 Arrival Hall 到达大厅重点词组 问讯柜台 information desk 商务中心 business center 候机厅 waiting lounge 手推车 cart/trolly词组回顾第83页/共148页练习候机厅内有磁卡电话。There are phonecard phones in the waiting lounge.大厅内有商务中心。Theres

24、a Business Center in the hall.值机大厅内有问讯柜台。There are information desks in the check-in hall.到达大厅内有手推车。There are trolleys in the arriving hall.第84页/共148页69. Theres a coffee bar At the other end of the hall. 71. Theres a hotel booking office on the first floor.第85页/共148页on the first floor 在一层on the seco

25、nd floor 在二层on the third floor 在三层on the fourth floor 在四层fifth sixth seventh eighth ninth twelfth thirteenth fourteenth hundredth thousandth 序数词和基数词语法重点第86页/共148页on sub-level one 在地下一层on sub-level two 在地下二层 on sub-level three 在地下三层on sub-level four 在地下四层five six seven eight nine twelve thirteen four

26、teen hundred thousand 第87页/共148页S：What can I do for you, sir?P：Yes, wheres the card phone?S：There are card phones on the second floor in the hall.第88页/共148页S：Can I help you, miss?P：Yes, I cant find the coffee bar, Im very thirsty!S：Theres a coffee bar at the other end of the hall.第89页/共148页62. You w

27、ill find it at either end of the hall.66. Bathrooms are on the both ends of the hall.第90页/共148页61. Please inquire at the information desk.inquire 询问ask（the information you need） 询问question（the information you need） 询问重点词汇第91页/共148页P：Could you tell me where I can find the bathroom please? I cant wait

28、.S：On the both ends of the hall.P：Thats very kind of you.S：No sweat！Have a good trip!第92页/共148页P：Could you tell me where is the closest bank?S：Sorry，Im not sure. Please inquire at the information desk.第93页/共148页64. Go straight and turn left. go straight / go along this way 直着向前走turn left 向左转turn rig

29、ht 向右转turn back 向后转go downstairs 下楼 go upstairs 上楼 turning 转弯处重点词汇第94页/共148页练习直走然后第一个转弯向右转。Go straight along this way and turn right at the first turning.直走然后上楼。Go straight along this way and go upstairs.直走然后下楼。Go straight along this way and go downstairs.向右转然后在十字路口向左转Turn right and turn left at the

30、 crossroads.（at the crossroads）第95页/共148页65. Sure. The elevator is over there.67. Just over there, beside the yellow-colored sign. 第96页/共148页 elevator 5eliveitE 电梯 escalator 5eskEleitE 电动扶梯 lift 电梯 elevator与escalator的区别重点词汇 over there 在那边重点词汇第97页/共148页练习：问询处在那边。The information desk is over there.洗手间

31、在那边。The restroom is over there.自动扶梯在那边。The escalator is over there.手推车在那边。The trolleys are over there.第98页/共148页68. Go downstairs and it will be on the right of the bookstore.70. The washroom is just ahead and to the right.表示方位的介词用法： in 表示方位，含义是“在之内”on 表示方位，含义是“在端/边”to 表示方位，含义是“在面”重点语法第99页/共148页P：Ex

32、cuse me, sir?S：Yes?P：Wheres the KFC? My friend is waiting for me there.S：There are two in this building, one is just ahead and on the right; the other is on the right of the bookstore on the second floor, go upstairs and you will find it.P：Thank you very much.S：Its my pleasure. 第100页/共148页72. You ne

33、ed to go upstairs and across to the other side of the building.第101页/共148页60.Id suggest you take a taxi. take a bus 坐公车take a shuttle bus 坐机场巴士重点词汇第102页/共148页73. Id suggest this one. 练习我建议你去问讯台咨询一下。Id suggest that you ask at the information desk.我建议你到候机厅休息一下。Id suggest that you take a rest in the wa

34、iting lounge.我建议你去取一个手推车。Id suggest that you take a trolley.第103页/共148页74. I think you had better check-in now. you had better 您最好可以与Id suggest互换重点语法第104页/共148页复习与总结 hall 大厅 Departure Hall 出发大厅 Check-in Hall 值机大厅 Arrival Hall 到达大厅 go straight / go along this way 直着向前走take a bus 坐公车take a shuttle bus

35、 坐机场巴士重点词组第105页/共148页复习与总结“There be”结构用来表示某处有某物There is / There are 重点句型序数词和基数词 you had better 您最好 in 表示方位，含义是“在之内”on 表示方位，含义是“在端/边”to 表示方位，含义是“在面”语法重点第106页/共148页 第107页/共148页75.Whats this?76.What is your name? May I have your name? 能告诉我您的名字吗？Can I ask your name? 我能冒昧询问您的名字吗？补充知识第108页/共148页7. Where a

36、re you from?Where do you come from? 您从哪儿来？补充知识第109页/共148页78. How old are you?Im tirty-one. 我31了。Im tirty-one years old. 我31岁了。补充知识第110页/共148页79. Excuse me, whose bag is it?Its mine. / Its my bag.Its his. / Its his bag.Its hers. / Its her bag.Its my sisters. / Its my sisters bag.回答时可使用名词性物主代词或形容词性物主代

37、词加名词补充知识第111页/共148页Excuse me, whose bags are they?Theyre mine. / Theyre my bags.Theyre his. / Theyre his bags.Theyre hers. / Theyre her bags.Theyre my parents. / Theyre my parents bags.补充知识第112页/共148页80. I beg you pardon? / Pardon? pardon 原谅、宽恕Pardon me for disturbing you.对不起打扰你了。重点词汇第113页/共148页81.

38、Excuse me. Is this your bag?Yes, its mine.No, its his.补充知识第114页/共148页S：Excuse me. Is this your bag?P：Yes, Its mine. Any problem?S：Can you open it? I need to check.P：OK.S：Whats this, Madam? P：Its a computer.S：Check is done. Thank you.第115页/共148页S：Please take your bag and follow me.P：Any problem?S：Wha

39、ts your name?P：Andy. S：Where are you from? P：Japan.S：I beg you pardon? Give me your ticket. P：. I come from Iraq.S：How old are you?P：Im twenty years old.第116页/共148页82.How are you feeling?Im feeling well. 我没事。Im fine. 我没事。Im Ok, thanks. 我没事，谢谢。补充知识第117页/共148页Id suggest you go to the medical center. I

40、 feel an aching feeling in my stomach.我有点儿胃疼。Im not feeling well, I have a headache.我不舒服，我头疼。My stomach is a little uneasy. 我的胃有点儿不舒服。 补充知识第118页/共148页83. May I ask you a question?Sure. 没问题。Certainly. 当然。补充知识第119页/共148页84. Do you like this one?Yes, I do. 我喜欢。No, I dont. 我不喜欢。补充知识第120页/共148页85.Is this

41、 your baggage?Yes, it is. 对，这是我的。No, it isnt. 这不是我的。补充知识第121页/共148页baggage 行李luggage 美 行李重点词汇Left Luggage 行李寄存Baggage Check 托运行李检查Baggage Claim 行李提取补充知识第122页/共148页86.For when? For what time? 什么时间的？ 补充知识第123页/共148页S：Hello, what can I do for you?P：I want to buy a ticket to Guangzhou.S：For when?P：9:00

42、AM.S：Here you are. Have a nice flight!P：Thanks.第124页/共148页复习与总结名词性物主代词和形容词性物主代词Left Luggage 行李寄存Baggage Check 托运行李检查Baggage Claim 行李提取补充知识 pardon 原谅、宽恕重点词汇第125页/共148页第126页/共148页87.Im not sure.88.Let me ask someone else.第127页/共148页P：Could you tell me where is the hotel booking office?S：Sorry, Im not

43、sure. Let me ask someone else.第128页/共148页89. Its six thirty.91. I understand/see.时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Its seven(oclock)a.m.now.现在是上午七点。Its two oclock p.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18 six eighteen 7：30 seven thirty 2.逆读法：按分钟数past

44、to钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：9：50 ten to ten 2：58 two to three 6：54 six to seven时间表达方法一般来说，用英语表达时间有以下几种方法：一.整点表达法：如果时间是整点，应说：点钟oclock(oclock可以省略)。如：Its seven(oclock

45、)a.m.now.现在是上午七点。Its two oclock p.m.午后两点。二.几点几分有两种表达法：1.顺读法：按钟点数分钟数的顺序，这种方法居多，也较简单。如：6：18 six eighteen 7：30 seven thirty 2.逆读法：按分钟数pastto钟点数的顺序表达。1.分钟数不超过30(包含30)时，用分钟数past钟点数表达。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分钟数超过30时，用分钟数to钟点数表达。其中分钟数为60减去原分钟数，钟点数为下一个钟点数，表示差几分几点。如：

46、9：50 ten to ten 2：58 two to three 6：54 six to seven时间表达方法：整点表达法： seven oclock a.m.“几点几分”表达法：1. 6:18- six eighteen2. 2:58- two to three重点语法第129页/共148页P：Could you tell me whats the time now?S：Let me see. Its six thirty.P：I see. ThanksS：Youre welcome.第130页/共148页90. Ill try my best.92. Thats the best I

47、can do. try ones best to do sth. 尽某人最大努力去做某事重点句型第131页/共148页P：Excuse me, I cant find my baggage.S：Dont worry. Let me ask someone else. Wait a moment, please. Ill try my best.P：How about my baggage? S：Sorry, I cant find it. Thats the best I can do.P：Thank you all the same.第132页/共148页93.The planes been delayed for 10 minutes.这里s 省略的是has。has been delayed 是现在完