各类亚马逊店铺申诉模板

1、generic原因申诉:dear amazon seller support：thanks for your concern of our account. we received a notification on jan. 23rd that our selling privilege has been removed cause we might sold counterfeit products.we immediately check our listings. (the related item: bo*, bo* * * * * *)now we confirm that the

2、 two specified product are generic(no brand), we have also checked the brand and the intellectual property rights (especially the design patents) on uspto. it has not been registered in the local market, for example north america and europe. the title, brand and description of our listing are mark a

3、s "generic”, which means that we never aim at misleading our customei; and we also never mean to infringe the amazon policy.but as for your well-meaning warning, we will take actions to prevent it happen again:1. absolutely, we will see through all the policies and rules about selling on your p

4、latform.2. we will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately. we will also not use our seller name for brand or manufacturer information3. we will check all the products we've been sold, any complaints o

5、r product issues we will solve them in proper way within 12h in favor of the customer's right.4. before we sell some product, we will confirm the intellectual property of the product. and we promise this will never happen again.5. and now our brand is under applying, after mar .18th ,we can subm

6、it the brand registration to amazon, and then we will sell our own product which have the intellectual property rights as well as our own logo and package.6. if any selling questions, we will consult amazon for help.sincerely, we write this. we will try our best to provide our sales on amazon.we bel

7、ieve amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!look forward to receive your reply.best regards店铺名seller account: *.comstora- *产品侵权申诉模板：dear amazon,thank you for your busy schedule to read this email.our selling privileges been removed on apr

8、il 21, 2015.before this, we have received policy warning from amazon. we were warned the listing asin: b00kbum3hc. its intellectual property owner is zhou zhou. this product is our own uploaded in 2014, it is not following the sale. about its ownership, we believe that the amazon's further inves

9、tigation.we know the consequences of infringement. i notice there is no "rainbow fox" brand name wall decals on my inventory but we still received the infringement of the other two warnings, and selling privileges were removed on the same day.about infringement, we have taken the following

10、 improvement measures:1. we emailed to property owners zhou zhou, we said the most sincere apologies for any inconvenience.2. check the free will of listings again, we has been closed and remove all possible infringement product.3. we carefully examine and verify its intellectual property rights whi

11、le creating the listing in the future.4. develop our own products and registered trademark, create own high quality listings.review of the growth process of free will. its sales have been rising trend. it contributed to the development of amazon's. it has 300 feedbacks, positive feedback by more

12、 than 90%. it*s health indicators are very good. we attentively manage it. free will is really important for us. it poured all of our efforts. we guarantee that don't violate amazon policy in the future. would you please give a chance for us and restore our selling privileges. please!we look for

13、ward to hearing from you.regards被其他卖家投诉侵权，留下邮箱联系其他卖家：第一模板：dear amazon seller support,thank you for your concern of our account.i received a notification 20 hours ago that my selling privilege has been removed because of buyer or rights owner complaints.i am really sorry for what i did before.1.1 con

14、tact the right owner to solve the problem, including:johnwhitaker.lawkevinsoconnellminx267nightowlsmenageriecrnoticemarleneaudreyjeannekevinsoconnell, please check it.i advise them to contact you at notice to withdraw their complaint.don't know whether you have received their withdraw their comp

15、laint.2.1 will continue nurturing my store. the plan as following:a. )we immediately check our inventory, you give me asin: b00vj6kruc ,b018q6iabk, b01e2mnpqw ,b01dgttvbu all no longer sell, and i deleted all products that may be infringing products, and promise i will not sell any product infringin

16、g.b. )now i have done some rearch and i know the brand on the website, i am really sorry again.c. )l have deleted the listings with asin: b00vj6kruc ,b018q6iabk, b01e2mnpqw ,b01dgttvbu, and i will never do such stupid things again to infringe the intellectual property rights, i swear!3. the addition

17、al details would like to know.we have devoted tremendous concentration to sweetyoug. we have received positive feedback from customers. at the same time, we have learnt a lot selling on amazon. he just like my young children, i'll be more developing him well, please trust me. this time is our fi

18、rst time for being removed selling privilege. it is a huge hit for us.beg your please that give us a chance to sell on amazon again. thanks for your help.looking forward to your reply.sincerely,sweetyoug第二模板：dear amazon seller support,thank you for your concern of our account.i received a notificati

19、on 16 hours ago that my selling privilege has been removed because of buyer or rights owner complaints.your response to me request, you still need more information regarding my plan of action for complaints from rights owners regarding items that infringe their intellectual property rights(what you

20、can do:contact the rights owner directly to resolve this dispute:johnwhitaker.lawkevinsoconnellminx267nightowlsmenageriecrnoticemarleneaudreyjeannekevinsoconnell )yes, i many times to contact the rights owners, but they didn't respond to me, i always tried my best to do it, trust me, please see

21、the attached(emial01, email02)i am really sorry for what i did before.what i can do as following:1.1 have already checked my inventory again and again, i deleted all products that may be infringing products, you can check it, and promise i will not sell any product infringing.2.1 will update my inve

22、ntory, will list with new products every day to make my inventory large.also i will develop more different kinds of products, set up my own brand.3.1 will learn america culture to know clear that famous brand or people, will not let this infringing problem appear again.4. we will check all the produ

23、cts we've been sold, any complaints or product issues we will solve them in proper way within 8h in favor of the customer's right.5. if there are sell any questions, we will immediately consult the amazon's help.any additional details i would like you to know:it is our big fault that we

24、are not so familiar with the rules of the infringement of the intellectual property rights. there are many on-line shops to have the match selling of wall decals of the product. so we thought that we also have the match selling with our own.we have grasped the seriousness of the problem and we will

25、never sell the infringement products.and i am always actively solve problems for customers. my account been suspended, i recognized the mistake deeply and correct it actively.i really hope amazon team can considering i am a new operator, my team and i pay a lot of effort on it. beg your please that

26、give us a chance to sell on amazon againthanks for your time.looking forward to your reply.much thanks!best regards,sweetyoug第三：已经写给产权人dear amazon seller support,thank you for your concern of our account.i received a notification 4 days ago that my selling privilege has been removed because of buyer

27、 or rights owner complaints.your response to me request, you still need more information regarding my plan of action for complaints from rights owners regarding items that infringe their intellectual property rights(what you can do1. contact the rights owner directly to resolve this dispute:johnwhit

28、aker.lawkevinsoconnellminx267nightowlsmenageriecrnoticemarlene audreyjeanne kevinsoconnell )yes, i many times to contact the rights owners, but they didn't respond to me, please see the attached(01,02,03)i am really sorry for what i did before.here are my detailed solutions:1.1 have already chec

29、ked my inventory again and again, i deleted all products that may be infringing products, you can check it, and promise i will not sell any product infringing.2.1 will update my inventory, will list with new products every day to make my inventory large.also i will develop more different kinds of pr

30、oducts, set up my own brand.3.1 will learn america culture to know clear that famous brand or people, will not let this infringing problem appear again.4. we will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 8h in favor of the c

31、ustomer's right.5. if there are sell any questions, we will immediately consult the amazon's helpi am always actively solve problems for customers. my account been suspended, i recognized the mistake deeply and correct it actively.i really hope amazon team can considering i am a new operator

32、, my team and i pay a lot of effort on it. beg your please that give us a chance to sell on amazon againthanks for your time.looking forward to your reply.much thanks!best regards,sweetyougdear amazon seller support,thank you for your concern of our account.i received a notification my selling privi

33、lege has been removed because of buyer or rights owner complaints.you provided me with the following asin:b00vj6kruc ,b018q6iabk, b01e2mnpqw ,b01dgttvbu.i have already deleted all of the infringement listings the moment when i received the performance notification, andnd i make promise to amazon, ne

34、ver will i sell any infringing products in the future, i swear.in fact i am a new arrival selling on amazon and i did not mean to infringe the intellectual property rights because i did not know the picture would infringe the intellectual property rights.at the same time, i did not receive any warni

35、ngs from you or the rights owner befor, these days we check my all infringe notifications again and again, we have made an apologize sincerely to all the following right owner many times:(1) .johnwhitaker.law(2) .kevinsoconnell(3) .minx267(4) .nightowlsmenageriecrnotice(5) .marlene(6) .audreyjeanne(

36、7) .kevinsoconnellpreviously, my shop operated according to amazon's policy. sales is good, and has received the customer high praise, you can check it. this is our first time to download this picture from zazzle and also only downloaded once. we are really sorry for which we really do not know

37、it could infringe the property rights to others. we did not receive any warnings and letters from you and the rights owner as well.then i'm going to provide you a detailed plan on that how to resolve this issue and comply with amazon policies as following:1: i have made a sincere apology to the

38、rights owner as soon as we got the notification from you, and he have not replied us yet. we promised that we will not made the mistake again, trust me:)2: i have reviewed all the listings in the “ manage inventory" and have deleted the listings which may cause infringing to other rights owner.

39、 i will upload my own design products in the future.3: i will not copy any pictures directly from zazzle and any other website. i will not steal picture from internet, i have hired a professional designer to design products, this you can rest assured.for what still don't know, we guess that ther

40、e still have lots of potential, may be infringing items, maybe amazon yourself also don' t know it is infringe item in the future, for such products, we will take some measures as followed:a. ) when we see some uncertain items, we will consult amazon for assist at the first time, if amazon reply

41、 us we can't list it, we will accept your suggestion. if you reply us we could list it, we would not list it at once, we will put the listing's tittle on the google.b. ) we hope that we can get more cognition in infringing artworks,we intend to enhance communication between us and peers, i k

42、now some my friends who also sell on the amazon,for infringing, we are going to do a sharing of infringing informationi always work hard managing my only one store. i have paid the tremendous concentration on my store. you can see my account health is good.thank you very much for giving us the chanc

43、e to find out the mistakes and correct them.could you please reinstate our selling privilege?if there is any more needs to be corrected, please let us know and we will correct it.thanks for your help.best regards,sweetyoug申诉模板1. odr太高dear amazon seller performance team,we understand that recently ou

44、r performance as a seller on a has fallen below both amazon's and our own standards of quality.i believe it is mainly because of our inadequate communication that we have recently seen two a-z guarantee claims which have resulted in our odr exceeding the performance target of <1%.unfortunatel

45、y, we changed the listings status to be inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare during the period without order.plan of action: we are taking the following steps to improve our performance:1. review all of products to make sure t

46、hat the pictures and descriptionsare accurately match with our products.2. most importantly, we will complete the investigation more quickly and proactively (withinl2 hours) to any problems with customer orders to keep our customers more in formed and help prevent a-z guarantee claims as much as pos

47、sible, then replacement or a full refund will be done within 24 hours.3. in addition, we will more aggressively monitor our performance metrics toassure we are meeting the standards set by amazon and our own standards of quality customer service.2. 新账户被封i understand that recently our performance as

48、a seller on a hasfallen below both amazon's and our own standards of quality. i believe thereare two main reasons this has happened:disorganization in our inventory management has resulted in lateshipments and, even worse, unavailable items.when late shipments and unavailable items have occurred

49、 our response tohas been too slow and communication with customers has not been adequate.i believe it is mainly because of our inadequate communication that wehave recently seen an increase in customer a-z guarantee claims which hasresulted in our order defect rate exceeding the performance target o

50、f <1%.plan of action: we are taking the following steps to improve ourperformance:improve inventory control by reducing the number of items offered untilwe have systems in place to more adequately handle the number of orders we arereceiving.most importantly, we will respond more quickly and proac

51、tively to anyproblems with customer orders to keep our customers more informed and helpprevent a-z guarantee claims.in addition, we will more aggressively monitor our performance metrics toassure we are meeting the standards set by amazon and our own standards ofquality customer service.in evaluatin

52、g our selling practices, we found a mistake in our inventoryupload file.our plan of action:our inventory file has been reviewed. all misclassified condition items havebeen re-categorized to follow amazon's condition guidelines. entire inventoryhas been deleted from marketplace to reflect all cha

53、nges. all of our vendors'inventory will be reviewed before adding to our inventory. please let us knowwhat should be done to reinstate our account, we are looking forward to hearingfrom you.3. 通用版本to whom it may concern,（正确版本）we are contacting you regarding our seller account suspension. we real

54、izethe delays in shipping orders has not complied with amazon's performance targetof less than 4%, nor our target of less than 2%.we have reviewed our fulfillment procedures and have determined the twoareas that need to be addressed:shipment creation and inventory availability.we realize we need

55、ed additional support for managing fulfillment for ouramazon orders. to achieve our goal of more than 98% on-time shipping wehave added additional staff to support the sales person in our retailstore who handles amazon fulfillment. this will allow us to have packagesprepared and ready to ship more e

56、fficiently.to address inventory availability issues we have consolidated our amazoninventory into one location to speed shipment creation. having all amazoninventory at one location will eliminate delays in getting product out by theexpected ship date.thank you for considering this appeal.4. 其他申诉模板t

57、hank you very much for your prompt, we re-check our according to your prom pt .we have two bad reviews and four return requests, one being processed. mainly because of the wrong size, wrong color, not on time delivery, poor quality and other issues. their order numbers are 202-3432475-6837102, 204-2020887-5193913,202-9774380-3416336,205-6166120-1655511, 206-6571892-9434760.in order to avoid this happening again, we will take the following actions.1, we have closed asin: b01du415f6, according to customer feedback, this dress has a lot of problems. if there is a customer complaints this item