Workplace-EtiquettePPT优秀课件

1、1Workplace Etiquette职场礼仪职场礼仪2Objectives 目标目标 To define workplace etiquette and stress the importance of creating a work environment conducive to positive interaction among employees 了解职场礼仪的定义，以及创造一个利于员工良性互动的工作环境的重要性 To identify behaviors considered important for maintaining workplace etiquette 了解职场礼

2、仪的重要规范行为 To develop skills in addressing coworkers behaviors that are unpleasant, rude or offensive 面对同事粗鲁、冒犯的行为，该如何处理3Etiquette: Some Definitions礼仪的定义礼仪的定义 “The practices and forms prescribed by social convention or by authority.”(The American Heritage Dictionary of the English Language, Fourth Edi

3、tion)“由社会习俗或权威所规定的常规或惯例。” - 美国传统 英文词典，第四版 “Rules governing socially acceptable behavior.”(WordNet 2.0, 2003 Princeton University) “管理社会可接受行为的准则。” - WordNet词典 2.0, 2003 普林斯顿大学4How Do You Score?你的礼仪多少分？你的礼仪多少分？I say “good morning” to co-workers when I enter the office each morning. 我每天早上进办公室的时候向同事们说“早

4、上好”。I clean up after I use the kitchen, cafeteria or snack area. 在使用完厨房，或在餐厅、饮食区用餐后，将自己的区域整理干净。I say “thank you” when someone does something nice for me. 在接收到别人的善意后，说声“谢谢你”。I arrive on time for meetings. 会议从不迟到。I keep my anger under control. 我能控制自己的情绪，尤其是愤怒。56.I think its okay to tell jokes about ra

5、ce or sex as long as they are tasteful. 我认为开些关于种族和性玩笑无伤大雅，只要不太粗俗。7.I think its okay to “drop in” on co-workers if I feel I have something I want to tell or ask them. 我认为随时打断同事工作是可以的，只要我有事情要告诉或询问他们8.If I send an email message, I make sure that it is relevant, appropriate, clear, and checked for spell

6、ing and grammatical errors. 在我发电子邮件时，会确认内容恰当且明确，并检查语法和拼写错误。9.I am respectful of co-workers workspace, e.g., not using their desks or computer, separating my belongings from theirs. 尊重同事的隐私，例如不用他的办公桌和电脑，将自己的东西与他人区分开来。10. I make promises to others that I am unable to keep. 会为自己做不到的事情做出承诺。6Scoring 得分得分

7、Q 1-5: 1 point for True; 0 for FalseQ 6, 7:1 point for False; 0 for TrueQ 8, 9:1 point for True; 0 for False Q 10:1 point for False; 0 for True1 5 ，8 9 题，选择“正确”加一分；6 7 ，10题，选择“错误”加一分。7Score Interpretation得分解析得分解析0-5Uh oh, its time for charm school. Seriously, you seem to be committing a number of et

8、iquette faux pas. Hasnt anyone said anything to you about your behavior? If you keep it up, your career is probably going nowhere (and you may not have a job). 咳咳，是时候好好学习一下职场礼仪了。说真的，你似乎做了一 些失仪的事情，难道没有人抱怨过你的行为吗？如果你继续这样，你的职业前景将陷入混沌（你可能找不到工作）。8Not bad. You seem to have your office manners mostly in con

9、trol. But dont stop heretake a look at areas you can improve upon and you should see your career rolling forward.还不错。你似乎能控制大部分的礼仪习惯。但不要止步于此 想想你的提升空间，让你的职业更上一层楼。 Score Interpretation得分解析得分解析9Congratulations! You are probably one of those people described as “a pleasure to work with.” Your mannerly be

10、havior and sensitivity to others should move you far along on the road to success.恭喜你！你就是人们形容的“很高兴一起工作”的人。你的礼貌行为将让你继续走在成功的康庄大道上。Score Interpretation得分解析得分解析9-1010What Bothers You the Most?你最烦恼什么？你最烦恼什么？11Employees Are Bothered by Co-workers Who: 如果碰到这样的同事，将很头疼：如果碰到这样的同事，将很头疼：Have poor personal hygie

11、ne 不注意个人卫生Leave old and/or spoiled food in the refrigerator 将过期的变坏的食物留在冰箱里Dont clean up after using the office kitchen, sink, restroom or appliances 在使用员工厨房、水槽、休息室和器具后，没有整理清洁Leave trash or personal belongings in other peoples work spaces 将垃圾和私人物品放在他人办公的地方Dont follow through when they say they will d

12、o something 承诺的事情却没有做到12Dont acknowledge you unless you speak to them directly 除非直接与他们讲话，否则对你不理不睬Use language that is overly familiar, e.g., calling you “honey” or “dear” 言语过于轻浮不尊重，例如“甜心”、“亲爱的”等Wear clothing that is dirty, too casual, too seductive or distracting in some other way 穿着邋遢、太随意，或过于装扮分散他人

13、注意力Flirt with coworkers, vendors or customers 与同事、厂商或客户调情Wear too much perfume or after-shave 使用过多香水或须后水Employees Are Bothered by Co-workers Who: 如果碰到这样的同事，将很头疼：如果碰到这样的同事，将很头疼：13More Examples更多实例更多实例Drop in on you while you are working and dont ask if its okay to interrupt 未经询问直接打断你的工作Habitually arr

14、ive late at meetings 会议迟到成习惯Gossip 八卦造谣Have outbursts of anger or yell and curse 乱发脾气或叫喊咒骂Say negative things about other employees behind their backs 背地里说其他员工的坏话Brag 吹牛妄言Talk too much about their personal lives 热衷讨论他人私生活Speak too loudly on the telephone 大声接听电话Eat food at their desks that has a stro

15、ng smell 在办公室食用味道很大的食物Tell jokes that involve race, gender, sexual orientation. religion, ethnicity or national origin 乱开玩笑，包括民族、性别、性取向、宗教、种族和国籍等话题14And More 还包括还包括Are too “touchy feely” 太敏感，太容易情绪化Invade your personal space 侵入你的私人空间Send sloppy email messages 草率发送电子邮件Borrow things but forget to retur

16、n them 物品有借无还Play music in their cubicle that others can hear 公放音乐，吵到他人Forget to return the restroom key or put it in the wrong place (or even take it home by mistake) 未能将休息室钥匙正确归位（甚至错拿回家）Dont say “thank you” 不说“谢谢你”Waste your time 浪费你的时间Dont return phone calls 不回电话15And More 还有还有Keep asking you the

17、 same questions even though you have given them answers previously 在你已经告知答案后，重复问你同样的问题Start meetings late and/or dont end them on time 推迟会议或未准时散会Dont pick up their completed copies from the copy room or pick up pages they have sent to the printer. 打印后不取走其打印的文件Dont check faxes or copies they have mad

18、e to make sure that all the pages are theirs 不查看传真或复印件，直接认为都是自己的Carry on loud conversations outside of your office or cubicle 在办公室外大声交谈Borrow money and forget to return it 借钱不还Frequently complain and/or criticize others 经常抱怨或挑剔他人Block walkways or doorways when carrying on conversations 与他人讲话时挡住了道路Do

19、nt pay attention when you are speaking to them 你与他交流时，注意力不集中16And More 更甚者更甚者Keep you waiting 让你无下限等待Leave you voice mail messages that are difficult to understand (in particular, those who say their phone numbers so quickly you have to listen three times to get them right) 语音留言不清 （尤其是报电话号码时，语速太快以致于

20、听三遍才能正确记录下来）Use emoticons (those little faces that express an emotion) in office email 在官方邮件中使用表情符号Leave the coffee pot empty 将咖啡壶倒完却没有续满Forward you on email everything they think is interesting without asking you if you want to get this information 未征求你的意见随意向你转发自认为有趣的邮件17Scenario #1 情景一情景一A few emp

21、loyees who speak a language other than English sometimes communicate with one another in that language in your workplace. Some employees think this is fine and none of their business. Other employees feel uncomfortable and left out when in the presence of these employees. What do you think? Does wor

22、kplace etiquette demand that employees should always speak in a language that everyone can understand? 有些母语非英语的员工会在工作场合与他人用母语交流。有些员工认为无所谓，与自己无关。而有些人则感到很不舒服。你怎么看？职场礼仪要求员工一定使用所有人都能听懂的语言吗？18Scenario #2 情景二情景二Helen, a new employee, shares a cubicle with Dorothy, a long-time employee of the company. Doro

23、thy had the cubicle to herself for quite a long time and had been using the whole space as if it were hers. When Helen first moved in, Dorothy cleared off the second desk area. As time passes, however, she has been slowly taking over more and more of Helens space. Helen now feels that she is working

24、 in Dorothys cubicle, not a shared cubicle. Helen has made a few comments like, “Gee, its getting cramped in here,” but Dorothy either doesnt get the point or doesnt want to. What should Helen do now? Helen是名新人，与老员工Dorothy在一个办公室工作。之前办公室只有Dorothy一个人，她占据了所有空间。Helen刚来的时候，她为Helen腾出了空间。然而，随着时间的推移，Dorothy

25、占据了越来越多Helen的地方。Helen现在感觉她在Dorothy专属办公室工作而不是两人的共同办公室，有时她会说：“天啊，这里真挤。”但Dorothy显然没有领会她的意思或者不愿意理会。Helen应该怎么办？19Scenario #3 情景三情景三Johns co-worker in the next cubicle has a habit of constantly clearing his throat, snorting and making other unpleasant sounds. John has tried to ignore this behavior, but fi

26、nds it extremely distracting. Should John just work harder to ignore this behavior (he wonders if perhaps the coworker has some health problem that is causing this); counter-attack by making equally unpleasant noises; speak to the co-worker; or go directly to HR to complain? John的隔壁办公室的同事有经常清喉的习惯，发出令人不太愉快的声音。John已经试着尽量忽略他，但仍然会分心。John应该怎么做：努力工作忽略他（也许该同事由于身体原因不得不如此）；还是制造同样的噪音对着干；还是与同事就此事交流；还是直接向人事部反应？20Scenario #4 情景四情景四Your office has provided a spacious kitchen with a l