客户样品寄送管理程序

1、文件号：P-2031客户样品寄送管理程序Customer Sample Man ageme nt Procedure发行日期：2012-3-3页码：1/51. 目的Purpose本程序规定了对客户所需样品的准备过程，以确保样品准确的被送到客户。This procedure describe the preparation process of customer s sample to ensure that the sample will be sent to the customer correctly.2. 范围Scope本程序适用于客户要求的所有样品的准备。This procedure

2、apply for all the samples which required by the customer.3. 职责Resp on sibility3.1销售部负责提供客户需求样品的信息Sales departme nt provides the sample request by the customer.3.2根据客户的要求，质量部负责准备瓶装的样品QC departme nt prepares the bottle sample based on the requireme nt of the customer.3.3根据客户的要求，物流部负责准备桶装的样品Logisitic p

3、repares the drum/tote sample based on the requireme nt of the customer.4. 操作过程Process4.1客服部接受到客户的样品需求后，将信息(包括质量，数量，包装材料，标签，报告，时间，送 样方式等(R-2015)以书面或邮件通知给物流部和质量部。Customer service clearly understand customer' s requirements amdcfomatioih paper (or email)to logistic and QC department including quali

4、ty, quantity, packing material, label, COA, timing, delivery method, etc. (R-2015)4.2质量部根据样品检查表Check List( R-2016)要求的项目准备样品。如果样品以桶包装的或者外来样，则保存于仓库中，质量部打印出标签和报告，物流人员(主管)准备样品并更换标签。见附录客户样 品准备流程图。QC departme nt prepare the sample accord ing to the items in the attached Check list for sample (R-2016). If

5、the sample is packed in drum/tote or from outside and keep in the warehouse, QC departme nt print the label and the report, the logistic clerk (supervisor) prepares the sample and excha nge the label. See the customer sample preparati on flow chart in attachme nt.4.3如果有项目不能满足客户的要求，如不同的包装材料，QC/物流部需要提

6、前和客服联系，客服与客户联系，只有得到客户的同意(书面或邮件)才可以发送样品。If there are some items can not meet the customer ' s requ for instanee, different packing material request, QC/Logistic supervisor needs to inform Customer service department in advanee, Customer service com muni cate with the customer. Sample can not ship

7、 out uni ess there is permissi on in paper (or e-mail) from customer side.4.4物流部需要跟踪样品的运输信息，如果时间有变化需要通知客服，客服与客户客户联系，如果需要， 则将所有信息通知给客户。Logistic department needs to trace the transportation of sample, if there is possible variation of timing,客户样品寄送管理程序Customer Sample Man ageme nt Procedure发行日期：2012-3-

8、3页码：2/5Logistic departme nt n eeds to inform Customer Service, and Customer Service com muni cates with the customer and sends all in formati on to the customer if n ecessary.5. 记录Record记录名称表格编号保存方式保存年限样品需求表Sample request formR-2015纸版Paper3年样品检查表Check list for sampleR-2016纸版Paper3年客户样品寄送管理程序Customer Sample Man ageme nt Procedure版本号：04发行日期：2012-3-3 页码：3/5客户样品寄送管理程序版本号：04发行日期：2012-3-3Customer Sample Man ageme nt