Hotel Reservation酒店预订

1、How to reserve a room as a guest?How to reserve a room? Ways of booking Internet（网络订房）（网络订房）Verbal口头订房口头订房Mail(信函订房信函订房)Fax（传真订房）（传真订房）Telephone(电话预定电话预定)Talk (柜台预定柜台预定)Making roomreservationPreview What do you know about room types of a hotel?Category of RoomSingle RoomTwin RoomDouble RoomHow to ma

2、ke a room reservation as a hotel clerk?Imformation needed Staff Name Number of people Room type Arrival time Departure time . Guest Room rate Room type Discount Payment .How to express yourself?Dialog An FIT Room Reservation 散客预订Listen to the dialog and fill in the missing information ETA : estimate

3、 time of arrival 预计抵达时间 预计离开时间：ETD Rate quoted:报价 Gtd: Guaranteed Gtd booking有保证预订 N/A: not available 未提到 Basic Procedures-基本程序1. Greet the guest2. Ask about reservation information Date of arrival and departure Room types Name and phone number3. Confirm the reservation.Greet the guestGood morning!

4、Reservations. Helen speaking. May I help you?问候语问候语+自报部门自报部门/岗位岗位+介绍自己（英文）介绍自己（英文）+请问有请问有什么可以帮到您什么可以帮到您Role-play Li wei is at reception desk making a reservation of hotel rooms for his boss and his bosss 3 children. The reception clerk greets him/her.Listening Writing Confirmation fax 确认传真发传真单位地址+传真

5、号收件人单位+地址+传真号日期正文确认信息客套语手写签名打印签名部门名称PracticeEvergreen Hotel112 Sun Street, ShanghaiFax No.: 88 425 6668FAX TO: Mr. Jennifer OBrianSteven High School1102 North Blvd. San Antonia, TX 78214 U.S.A.July 19 MESSAGE We are pleased to confirm your reservation of one air-conditioned double room with bath and shower which faces the sea for 4 nights starting from August 15th to 19th. The room rate will be RMB 860 Yuan per night. Please do not hesitate to contact me if I can be of any further assistance. GuaranteeV