美资企业员工关系流程英汉互译

1、ER Procedure员工关系工作流程1.0 Purpose目的Align with business needs and best team strategy, the procedure aims to serve as guideline of ER operation in order to reinforce employee well-being and overall satisfaction with cost effectiveness.根据业务需要和公司的最佳团队战略, 兹订立本程序作为员工关系运作的指导的投入有效提高员工在公司内的良好生活状态及改善整体满意度., 旨在以

2、适度2.0 Applicability适用性Applicable to HR staff dealing with ER.适用于 HR部门中从事员工关系的员工3.0Associated Documents相关文件3.1Parent上级文件NA3.2Related相关文件NA3.3Reference供参考的文件NA4.0Responsible Department(s)有关部门All Departments所有部门5.0Regular communication with frontline employee与基层员工保持经常性联系5.1Regularfeedbac kcollectionemp

3、loyees requirementby HR officerWithMulti-methods. It can be done verbally or orally充分利用各种渠道收集员工要求. 口头或书面的形式均可 ,No. Program沟通方式Frequency频率Target Group目标人群Content沟通重点1All employee Meeting全员大会twice a year两次每年All employees全体员工Mission/Vision/share values; strategy;BE; Ethics公司使命 , 愿景 , 共享价值观 , 公司战略 , 公司卓

4、越运营 , 道德准则等2Office staff meeting办公室人员沟通会议4 times a year四次每年Office employees办公室人员KPI review, project updates工作绩效指标回顾, 项目更新等3Bulletin Board公告栏 Regular updated定期更新All employees全体员工Company guideline, policy, key updates, rewards & recognititon公司政策 , 方针 , 重要事务 , 奖励等4Plasma Screen液晶显示屏Regular updated定

5、期更新All employees全体员工Daily performance indicator, key recognition, operation updates公司日常业绩 , 重要奖励计划 , 生产状况更新等5Poster海报Regular updated定期更新All employees全体员工Key initiatives: BeWell, Ethics, LE公司重要通知 , 活动项目 , 领导力期望等信息沟通6Internal website/share points内部网站Regular updated定期更新All employees全体员工Knowledge sharin

6、g, organization announcement最新信息共享 , 组织公告等7Employee opinion survey员工意见调查once every 2 year每两年一次All employees全体员工Culture, employee opinion公司企业文化, 员工意见调查等8Other employee survey regarding company practice and benefits其他员工意见调查Per required根据需要 , 必要时 Eligible group相应人群Specific topics such as beneifts, init

7、iatives有关员工福利等特殊主题的意见搜集9Employee committee meeting伙食委员会Per required根据需要 , 必要时 Eligible group相应人群Canteen, employee activity快餐 , 员工活动等10Suggestion or manager s mail box建议小组及经理信箱Every month每月全体员工All employeesVIP, EHS, Continuous improvement ideasVIP,EHS 的持续改进意见搜集等5.2 Action plan and follow-up of deploy

8、ment行动计划与实施情况跟踪HR officer should analyze the survey result and report to HR manager. Action plan should be prepared in the case of opportunity for improvement identified.调查的结果应由 HR专员加以分析并报告人力资源部经理 . 如发现有需改善的项目时 , 应准备相应的行动计划 .Follow-up should be conducted subject to the specific situation till the ca

9、se is closed.行动计划实施情况的跟踪应根据实际情况进行.直至计划完成或取消.5.3 Communication of progress沟通进度Bulletin board, quarterly employee meeting progress of action to frontline employee.and othermedia are to be used to report公告板,季度员工大会与其他媒介都可用于向员工汇报行动的进度.6.0 Contractor management承包商管理Emphasis should be place in service, qua

10、lity and cost.工作重点集中于服务,质量与成本 .6.1 Inquiry and acceptance询价与接受At leastcar-renting3 quotations service,for any kind of canteen serviceservice, including and greenery, etc.outing,cleaningbeforeany contractservice,signed.在决定采用任一服务供应商（如旅游，清洁，租车，快餐及绿化等）前，至少需收到三份报价。HR decides to choose one supplier from t

11、hose quotations according to quality ofservice and price. Whole process of supplier selection will be transparent to whole management team.人力资源部根据服务质量与价格选出合适的供应商。整个选择的过程对管理团队保持透明。6.2 Contract management合同管理合同期一般不超过一年,并设一个月的试用期.in the event of that supplier fails to ensure sanitary of food preparing

12、process according to site audit, the termination of contract can be done without advance notice.与快餐供应商的合同一般为一年. 如发生食物中毒的赔偿条款应列明. 同时合同应明确规定如百特现场审核发现供应商无法保证食品准备过程的卫生时可以即时终止合同。contract.Any supplierw/o government-approvedqualificationcan not be used despiteof low cost.供应商的资格证明应作为合同附件。无论价格如何， 不得使用未经国家认定有

13、资格的供应商。6.3 Process management (long-term service)过程管理 ( 长期服务类)快餐供应 :Site audit to supplier s kitchen is to be conducted by food management committee comprising of employees from different functions bimonthly.由各部门组成的快餐管理委员会每两个月前往供应商的厨房进行现场审核.Sealed sample ofeach meal should bequarantined in refrigera

14、torfor 24hours withdate label.每餐均安排封样放置于冰箱冷藏二十四小时.如发生食物中毒事件作为证据Tableware should be inspected in local epidemic prevention station No Less Than 4Times Per Year to observe the sanitary of tableware. Any sanitary issue should be solved within one day. And second inspection is required if necessary.食具每年

15、不少于4 次送防疫站检测. 任何卫生问题应于二十四小时内解决.必要时进行第二次检测 .Greenery supplier:绿化供应 :Regular Communication with supplier is required with respect to pest control, quality of service, etc.与供应商保持经常沟通,就害虫管理与服务质量进行完善.保安服务Night audit and other type of test should be arranged by HR randomly to ensure the proper operation o

16、f security guard.人力资源部应安排随机夜查或其他检查,以确定保安在夜班的工作质量.HR personnel should conduct trainingfor allNew guardon company regulations,AndEnsure Them Howe Auopted Fire FightingSkillFirstAidSkillTrainingand greetingmanners.人力资源人员应给门卫新人员安排培训.内容为公司政策,待客礼仪等 . 并保证所有门卫都接受过防火技术、急救技术等培训。6.3.4Cleaning service supplier清

17、洁服务HR officeror onsitecleaning leaderof vendorshouldreviewthe cleaningitems everyhalf-yearand auditthe performanceof cleaningstaffon weekly basis. Communicationshould be done between HRpersonnel and leaderof cleaningstaff regularlyregardingquality of service, OT arrangement, and other service reques

18、ts.人力资源部人员应每半年审核一次清洁项目. 并由人力资源专员或驻厂清洁领班每周检查清洁工的工作绩效人力资源部人员应与清洁工领班定期沟通服务质量问题, 加班安排问题与其他服务要求HR should arrange safety behavior training for all site behaviors to ensure their compliance status. requirement should be returned to supplier at once.cleaning staff and observe their Those unable to comply wi

19、th Baxter人力资源部应为全体清洁工安排安全行为培训并观察其现场遵守情况. 不能遵守百特要求的清洁工应及时退回供应商.Short-term service refers to the above practices.短期服务参照以上的做法.All employees of suppliers should follow up Baxters regulations strictly.所有供应商的员工应严格执行百特的规定.7.0 Regular in-plant site visit每天厂内现场检查To ensure proper operation of ER facility and

20、ER service, HR officer or HR clerk should conduct regular site visit on daily basis.为保证员工关系相关设施的正常使用 , 服务的正常开展 , 人事专员或人事文员应每天进行常规现场检查 .检查重点 :Damageoccurredto ER facility(toilet-potand seat,sportsfacility,canteen& coffee room facility, greenery water pipe, etc.). Status of table tennis ball,baske

21、tball, chess, coffee cups, computers, and so forth should also be checked toensure prompt replacement or repairing.员工关系设施 ( 厕所器具 ,运动设施 ,餐厅和咖啡室设备,绿化用水管等) 有无损坏 . 乒乓球 ,篮球 ,棋类 ,咖啡杯 ,电脑等的状态亦应进行检查以及时更换或修理.Improperstorage,use of PPE (cleanroom garment,shoe cover,hairnet,safetyboots, respirators, etc.) and

22、their current status (cleanliness, zipper quality, and so forth)劳保用品前的状态( 如工作服 ( 是否清洁,鞋套,发帽,拉链质量如何等安全鞋及呼吸保护器等)是需要改进 .) 有无不恰当的存放,使用及当绿化工作有无未落实之处( 长野草 ,裸土 ,草过长等 .) )Housekeeping issues厂区环境管理Other issues其他7.2Action on findings针对发现落实行动Any finding should be corrected according to priority. In case of tho

23、se long-termand cross-functionitems,HR shouldissueImprovementRequirement (as perappendixI)to relevant dept.to ask for actionplan/phasingplan and the requirementshouldbe returned to HR and kept in file.所有现场发现应根据优先顺序加以整改. 如果涉及长期性跨部门的问题, 人力资源部应向相关部门改善请求单, 要求相关部门提出行动计划/ 阶段行动计划 . 并由人力资源部归档 .8.0Visitor ac

24、commodation来访接待8.1Normal Preparation一般准备 :HR and administrativestaffshouldarrangethe followingwhenever there areinternalorexternal visitors(fromhospital,distributor,government,key supplier and otherlegal entity of Baxter) who have official appointment with Baxter Suzhou:当有来自于医院 ,经销商 ,政府 , 关键供应商或其他百特机构的访客按与百特苏州的正式约定前来时, 人力资源与公司行政人员应作好以下物品/ 表单的准备 :1)Greeting board with name of visitors欢迎牌注明来访者姓名2) Banner with the theme of the visit whenever necessary带有来访主题的横幅(必要时 )3) Food