酒店前厅专用英语(XLS)

1、 FRONT OFFICE TERMINOLOGY 前前厅厅术术语语Adaptor多用插头CITS(China International Travel Service)中国国际旅行社(国旅)Adjoining Room相邻房间CTS(China Travel Service)中国旅行社(中旅)Advanced Deposit(Paid in Advance) 预付订金City Ledger酒店挂帐Airmail Sticker航空信戳Cocktail Lounge酒廊Amenities额外赠品Cocktail Party鸡尾酒会Apartment公寓Coffee Shop咖啡厅Availab

2、le Rooms可租用房总数Commercial Hotel商务酒店Average Rate平均房租Commission佣金Are.Code地区（电话）代码Complaint投诉Amendment修改、更正Complimentary Room(Comp)免费房Assistant Manager(AM)大堂副理Concierge礼宾部Afternoon Shift中班Connecting Room 相通房间Air Condition System空调Confirmation Slip（订房）确定单Baby Cot婴儿床Convention/Conference会议Baby Sitter保姆Con

3、vention Hall会议厅Baggage Room行李房Control Sheet控制表；统计表Back Charge(Late Charge)追帐Control Panel/Master Switch房间电源控制板Banquet 宴会Contract Rate合约价Banquet Hall宴会厅Corporate Account(Commercial Account) 合约商户Banquet Facility宴会设施Corporate Discount商务折扣Bar酒吧Country Code国家（电话）代码Bar Tender调酒员Coupon服务券；凭证Basement地库Credi

4、t Card信用卡Bathroom/toilet卫生间Currency货币Bath Tobe浴衣Curtain窗帘Bath Tub浴缸Custom海关Briefing例会；短会Customs Duty关税Bed Cover床罩Computer电脑Bed Sheet床单Comparison对照；比较Bell Boy(Bell Man)行李生Cor Key磁性钥匙Bell Captain(Bell Hop)行李生领班Cost-saving 节约成本Black List黑名单Chief Engineer总工程师/工程部总监Brass Stand铜栏柱Duty Engineer值班工程师Buffet自

5、助厅Daily Cleaning 每日清洁Buffet Breakfast自助早餐Day Rate日租Buffet Dinner自助晚餐Day Use日租房Bus Boy 餐厅杂工Deluxe Hotel豪华酒店Business Center商务中心Department Time离店时间Business Hour办公时间Dining Room餐厅Butler贴身管家Direct Mail直接邮寄Cabinet柜子Director Of Room Division(DOR)房务总监Cafeteria自助餐厅Director Of F&B(DOF)餐饮部总监Cancellation取消（订

6、房）Director Of Human Resources(DOH)人力资源部总监Carpet地毯Discount折扣Cash现金Display Room/Show Room样板房/参观房Cashier出纳；收银员D.N.D(Do Not Disturb)请勿打扰Catering Deptament餐饮宴会部Door Man门僮Check in 入住Double Bed Room双人房（一张双人床）Check out退房Double Lock反锁Chef 厨师Double Occupancy双人入住率Cheque支票Double Sell/Double Check-in重复入住Chilled

7、Water/ Ice Water冰水Downgrade/Degrade降级安排Closet/Cupboard壁橱Duplex Room复式房Choice Menu (ALA Carte)自选菜单Duplicate Reservation/Double Booking重复预订Duty Manager当职经理Guide导游Debt/arrear欠款Guide Book旅游指南Drug Store药房Half Day Charge半日租Discrepancy差异High Season旺季Drain下水道HKD(Hong Kong Dollar)港币Dormitory宿舍Home Away From

8、Home宾至如归Domestic Direct Dial(DDD)国内复拨Hotel List失效信用卡名单Early Arrival提早到达Hotel Chain酒店连锁经理Electronic Data Process(EDP)电脑部Hotel Clinic酒店医务室Entertainment(ENT)款侍/娱乐Hotel Information酒店咨询Executive Floor行政楼层Hotel Facilities酒店服务设施Executive Chef行政总厨Hotel Representative酒店代表Executive Office行政办Hotel Brochure酒店简介

9、Executive Committee行政委员Hotel Tariff客房价目表Executive Housekeeper(EH)行政管家Hotel Welcome Card/Hotel Passport酒店欢迎卡/护照Expected Arrival预期到店Hotelier酒店从业者Expected Departure预期离店House Account入酒店帐Extension续住Housekeeping Dept.管家部Extension Line连接线House Profit/Hotel Profit酒店利润Extra Bed加床House Use酒店高级员工用房Emergency Ke

10、y紧急总匙Hanger衣架Exit出口House Phone内线电话Fire Alarm火警铃IDD(International Direct Dial)国际直拨长途电话File归档；文件夹Identity Card(I.D.Card)身份证First Aid Box急救箱Indicator指示器First Class Hotel一流酒店Information询问处Financial Controller(FC)财务总监Information Rack资料架（客人）F.I.T(Free Individual Traveller)散客In-house Movie/Video酒店闭路电视Fligh

11、t Delay航班误时In-house Music酒店背景音乐Flight Number飞机航班号Inspected已检查之客房Floor Counter楼层服务员Internal Call酒店内部电话Floor Supervisor楼层督导员Income Auditor收入审计Folder(Stationary Holder)文件夹Join-in /Joiner加客Folio(Bill)帐单Junior(Jr.)普通的；初级的Food&Beverage(F&B)餐饮Job Description工作职责Free Of Charge(FOC)免费Job Assignment工作

12、分配Free Sell临时售房Key Box钥匙箱Front Office(FO)前厅部Key Rack匙架Front Office Manager(FOM)前厅部经理King Size Bed (2MX 2M)双人大床Foyer/Lounge休息室Late Arrival延迟到达Full Day Charge全日租Late Check-out延迟退房Full House客满Laundry洗衣房Force Upgrade被迫提级住房Laundry List洗衣单Gallery走廊Laundry Service洗衣服务General Cashier总出纳Local Guide(L/G)地陪Gen

13、eral Cleaning彻底清洁Light Baggage少量行李General Manager(GM)总经理Limousine Service租车服务Grill Room扒房Linen Room布草房Group(Party)团体Lunch Box盒饭Group Instruction团体安排表Lobby大堂Guaranteed Arrival保证到店Location Message(Where About Message)地点留言Guaranteed Reservation/Booking保证订房Log Book 记事簿Guest History客人资料Long Staying 长住客Gu

14、est Ledger(Room ledger)房客帐Lost&Found失物招领Guest Relation Office(GRO)宾客关系主任Locker Room更衣室Guest Notice住店通知Master Key总匙Master Folio主帐单（团队主帐单）Public Holiday公共假期Make Up Room化妆间Public Relations(P.R.)公关部Mattress床垫Public Phone公共电话Medicine Cabinet药箱Presidental Suite(PS)总统套房Memo(Memorandum)备忘录Personnel Depa

15、rtment人事部Menu 菜单Pets Control杀虫Message留言Queen Size Bed(1.8M2M)双人床Message Light留言指示灯Rack Rate(Flat Rate)客房门市价Method Of Payment付款方式Railway Station火车站Mini-Bar迷你吧Rebate减数；退款Money Exchange兑换钱币Reception接待处Month-To-Date月累积Receptionist接待员Morning Call(Wake Up Call)叫醒服务Reception Instruction(R/I)接待通知书Modificati

16、on修改Registration Card(R.C.)入住登记表Morning Shift早班Regular Guest常客National Guide(N/G)全陪Return /Repeat回头客Night Audit夜间核数对帐Rental Car 租车Night Auditor夜间核数员Reservation订房；订房部Night Report夜间表报Reservation Clerk订房文员Night Club夜总会Reservation Forecast订房预测Night Manager夜班经理Reservation Form订房单No Charge免收费Resident Mana

17、ger(R.M.)驻店经理No Show未抵店之预定Room Attendant(R.A.)客房服务员No Show Charge未抵店之预定追加金Room Change转房Non Commissionable无佣金Room Number房间号码Off Season淡季Room Back 客房控制盘Occupied Room入住房Room Rate房租One-Way Transfer单程接送Room Service客房送餐服务Operator接线生Room Status Report房间状态报表Out Of Order(OOO)坏房/维修房Round Trip Transfer双程接送Out

18、Of Service暂停服务Room Type /Category客房种类Outside Line(City Line)外线；市线Safe 保险箱Over Booked超额预定Safe Deposit Box保险箱Overseas 海外Sales Department销售部Overseas Chinese华侨Sales & Marketing(S&M)市场销售部Owner业主Schedule(Time Table)时间表PABX(Private Automatic Branch Exchange)程控交换机Service Directory服务指南Package Tour报价旅

19、游；套票旅游Security Department保安部Page Boy信童Security Post保安岗Parking Area停车场Senior (Sr.)高级的；资深的Passport护照Bend Bill挂帐Payment Upon Arrival(P.O.A.)入住时交押金Service Charge 服务费Payment Upon Departure(P.O.A.)退房时结帐Service Elevator(Staff Lift)工作电梯Payrable应付帐的Share With公用Petty Cash零用现金Show Room 参观客房Pick Up Booking临时增加预

20、定Show Up 订房缺陷后再入住Pick Up Service接客服务Shuttle Bus穿梭巴士Pipe 管道Sink浴盆Pigeonhole放文件或钥匙的小格子Skipper逃帐客人Plus附加Slept Out (Sleep Out)外宿Plunger活塞Sticker行李标签Power Adaptor多用电插线板Suite套房Pre-Assign Room预先安排房间Staff Canteen员工食堂Pre-registration预先登记Smoke Detector烟感器Public Area(P.A.)公共卫生部Time Stamp打印时间Public Area Attenda

21、nt公共卫生服务员Tour Leader (T/L)领队Tissue Paper纸巾Travel Agent旅行社Travellers Cheque旅行支票Tour Group 旅行团Turn Down Service开床服务Twin Bed Room 双人房；（两张单人床）Uniform Room 制服房Upgrade提级住房Up-Sell推销高利润的房间USD(U.S.dollar)美金Update更新Vacant Room空房Vacant Inspected Room洁房Vacant Clean Room (VC)清洁房Valet Service烫衣服务Valuables贵重物品V.I.

22、P (Very Important Person)贵宾Visa 签证Voucher (Exchange Order Service Order)入住凭证Video And Audio Control Centre监控室Waiter男侍应生Waitress女侍应生Waiting List候房名单Walk-in未经订房入住中国国际旅行社(国旅)双人房（一张双人床）HOUSEKEEPING TERMINOLOGYBathroom/toilet卫生间Cloakroom存衣间Sink浴盆Carpet地毯Closet/cupboard壁橱Air condition control knob空调调节钮Saf

23、e保险箱Function room多功能厅Cabinet柜子Extension 分机Hanger衣架Allocation分配Extra Bed附加床Method of payment付款方式Pipe 管道Up-scale 高档的Plunger活塞Tuner高低音调节器Drain下水道Allowance slip更正单Suitcase行李箱Common room公共休息室Luggage rack行李架Public phone公用电话Garment bag简易挂衣袋Advertising广告Trunk皮箱Valuable贵重物品Leather bag皮包International direct d

24、ialing国际直拨电话Plastic bag塑料袋Slide projector幻灯机Stain污渍Repeat visitor回头客Restroom/Ladiesroom女士卫生间Backstage后台，客人看不见的地方Bathroom/mensroom男士卫生间Conference会议Kitchen厨房First aid急救Digital lock电子锁Channels波段Shrink 缩水Sticker粘纸Install安装Telex电报Balcony阳台Soap肥皂Ceiling天花板Shoe cream鞋油Ashtray烟灰缸Tooth paste牙膏Sofa 沙发Hotel un

25、iform酒店工作服Table lamp台灯Hotel flag酒店店旗Bedside lamp床头灯Souvenir纪念品Shelf架子Overtime加班Curtain窗帘Vacancy Room空房Curtain rod 窗帘杆Barbers理发店Curtain rail窗帘轨Toll-free call免费电话Fridge冰柜Work schedule排班表Drawer抽屉Water sprinkler喷水器Mattress床褥Nozzle喷头Vase花瓶Bodylotion润肤剂Wastebin费纸篓Facilities设施Spring box弹簧Ventilation fan通风扇

26、Skirting board墙群Refund退款Bedhead床头Cancellation fee退房费Lamp shade灯罩Promotional fare为了宣传推广的优惠价Tap water自来水Maintenance维修Boiled water煮开的水Informationist问询员Bottled water瓶装的水Shampoo洗发香波Reimburse报销Valet service洗，烫，熨服务Sweater毛衣Pasteurize消毒issue期刊，刊物Cash compensation现金赔款Settle ones bill结帐Sales ledger信用卡收据Delive

27、r交付，送还Brochure宣传册Right now 目前，现在，说话时Booklet/pamphlet小册子Identity card身份证Crib/cot婴儿床Credit card信用卡Payable应支付的Tip 小费Business hours营业时间Change零钱Background music背景音乐Receipt发票Clean up/make up the room收拾整理房间Entrance入口Toilet paper厕纸/卫生纸Trolley/luggage cart行李车Closed circuit TV闭路电视Fire exit防火通道Make a bed整床Park

28、ing lot/car park停车场Dust扫灰；灰尘Driveway车道Toilet-holder厕纸架Corridor/hallway走廊Floor station楼层服务台Stairs楼梯In-house movie内部电影Elevator/lift电梯Lost&Found失物招领处Escalator扶梯Adapter接合器Basement one底层Mail station客房女服务员室Payment付款Pantry Mop用拖把洗擦Slip单子To mop the floor Polish磨亮，擦亮Portion部分To polish furniture shampoo用特

29、别洗涤剂清洗地毯Authority权利，权威Towel rack/rowel rail毛巾架Transaction交易/办理Shoeshine service擦鞋服务Outsider非本店住客Alarm闹钟Exchange rate汇率King-size bed特大号双人床Wire电汇Queen-size bed大号双人床Rate比率Twin beds一对单人床Record记录Single bed单人床Transfer转移Double bed双人床Imprint刷卡Bed head床头Waive放弃/不坚持Bed pad床垫Quote prince报价Bedstead床架Finance财务Be

30、dside panel床头控制板Grand ballroom大宴会厅Bedside table床头柜Clinic医务室Coffee table咖啡茶几Pick up 拾起来/拿Bolt门拴Translate翻译Box spring床内弹簧Appointment约会Door hook门钩Debt/arrear欠款Dimmer swich调光开关Sundry fee杂费Doorbell门铃Defray支付Door chain门链Absurd荒谬的/不合理的Fire-escape plan消防疏散图Overdue过期的Handle把手Outstanding未付款的Dressing stool梳妆凳I

31、nquire询问Door-handle门把手Timely及时地Key slot钥匙槽Remind提醒Floor lamp地灯Regulation规则/规定night lamp照明灯Invalid无效的Pendant lamp吊灯Expire终止/期满Reading/table lamp台灯Announce通知/宣布Wall lamp壁灯Alarm-clock闹钟Lampshade灯罩Knob转动式按钮Mattress cover床垫罩Maid-call button房务员召唤钮Bath mat防滑垫Dressing table stool梳妆桌Room service menu送餐服务餐牌Mi

32、rror镜子Electric blanket电热毯Full-length miror 全身镜Bedclothes床上用品Spy-hold猫眼Tea bag茶包，茶袋Remote control 授控器Memo pad备忘录，便条簿Flask水壶Shoe basket鞋篮Tank蓄水箱Shoehorn鞋拨Toilet bowl马桶Shoeshine paper擦鞋纸Wash hand basin 洗手盆Press熨烫Toilet seat坐厕垫Same day service当日即取服务Toilet seat cover厕盖Wash rag浴巾Overflow溢水Telex form电传表格Co

33、ld hot water tap冷热水笼头TV program schedule电视节目排期Stopper塞子Drinkin glass水杯Drain hold 排水洞Clothes-line晾衣绳Vanity mirror/counter装饰镜/台Glass cap玻璃杯盖Tissue box holder纸巾盒Ice bucket冰桶Soap dish皂盒Mini-bar price list小酒吧价格单Shower head 淋浴头Starch上浆，浆硬Shower curtain浴帘Mini-bar shelf小酒吧架Wall tiles墙砖Quilt被子Floor tiles地砖Down feather quilt羽绒被Sanitary bin 卫生箱