Chapter 2 Managing Stress to Meet the Demands f Life and Work2章管理应力满足生活与工作的要求

1、 2001 wadsworth, a division of thomson learning, inc1what is stress? an imbalance between demand and ability to meet those demands in the allotted time frame. 2001 wadsworth, a division of thomson learning, inc2types of stress eustress desirable outcome of stress motivational results distress negati

2、ve outcome results in emotional and physical illness 2001 wadsworth, a division of thomson learning, inc3individual differences in stress stress personalities type a vs. type b pessimists vs. optimists dempcy & tihistas seven personality types gender, ethnicity, race stress sensitization 2001 wa

3、dsworth, a division of thomson learning, inc4dempcy & tihistas seven personality types pleasers internal timekeepers strivers inner con artists critical judges worriers sabertooths 2001 wadsworth, a division of thomson learning, inc5stressorspersonal fear resistance resentment 2001 wadsworth, a

4、division of thomson learning, inc6stressorsoccupational role conflict role ambiguity role overload poor person/organization fit work environment change relations with others 2001 wadsworth, a division of thomson learning, inc7stressorsothers minor frustration forecasting residual 2001 wadsworth, a d

5、ivision of thomson learning, inc8organizational consequences of stress job burnout job performance (curvilinear relationship) increased absenteeism increased turnover drug/alcohol abuse 2001 wadsworth, a division of thomson learning, inc9managing stressplanning for stress exercise laughter diet quit

6、 or reduce smoking sleep support groups self-empowerment coping skills 2001 wadsworth, a division of thomson learning, inc10managing stressduring and after stress relaxation techniques time management 2001 wadsworth, a division of thomson learning, inc11workplace violence perpetrators under severe stress male 20 - 50 years of age self-esteem tied to job fond of violent films own several guns with ready access subscribes to soldier of fortune loner 2001 wadsworth, a division of thomson learning, inc12reduc