理赔函常用表达方式

1、 主讲人 张晓云 Useful expression in grant compensation 索赔函 常用表达方式 学习内容 目标与技能理赔常用表达方式理解合同的有关质量、数量异议提出索赔的时间和依据、规定。掌握理赔信函的英文表述词语和句型，并能够根据要理赔的内容，准确地使用相关的词语和句型Useful expression in grant compensation 业务导入 当你收到 一个索赔的时候，你必须做出反应，至于是理赔还是拒绝，依据损失的情况而定When you received a claim on you, you have to response to it. Grant

2、ing a compensation or rejecting it, depending on the situation. Useful expression 常用英文表达方式 第一句话：常用表达抱歉 I should make an apology to you. 我应该向你道歉。Please accept my apologies for .请接受我方就。的道歉I owe you an apology for .我欠你一个道歉。I am writing this with a sense of deep shame behavior。我怀着深深的羞愧感的给你写这封信函。I would

3、like to sincerely apologize to you for诚挚地向你道歉。We hope to express our deepest regret to you for 。We beg for your forgiveness for our carelessness and what we have done。我们就我们的不仔细以及已经发生的事情请求你的原谅。 出口商理赔 开头语Useful expression 常用英文表达方式 I cannot even being to find the words powerful enough to express my apo

4、logies to you。我很难找到一个合适的词语来表达我的歉意。I am truly sorry for any harm that I may have done, and I sincerely ask for your forgiveness。我真诚为已经发生的事情感到遗憾并诚恳地请求你的谅解。Thank you for your mail of dated XXXX to complain the quality of XXX goods. We understand that this is a very difficult situation for you.感谢你方XXX日期

5、的信函投诉XXX货物的质量问题。我们理解对于你方而言，这是一个非常难堪的事情。出口商理赔 开头语Useful expression 常用英文表达方式 1 We appreciate the opportunity to explain .非常感谢你方给我们这个机会解释。2 you ordered XXX product but our dispatch office sent YYY. This is due to a typing error.你订购了XXX货物，但是我们装运了YYY货物。是由于打字错误所致。3 After careful checking of files we find

6、that our staff-in-charge shipped the goods XXX instead of YYY which you ordered. 仔细检查以后发现，这是负责发货的员工用XXX货物替代了你方订购的YYY货物。4 we have investigated the situation and found the mistakes was caused by carelessness of a new staff. 我们已经调查了整个事件，发现错误是由于一位新员工的不细心所致。 出口商理赔第二句：表达检查错误的原因和结果Useful expression 常用英文表达方

7、式 5 We have carefully checked your returned goods & agree it is imperfect. The reason was due to carelessness in Technical Dept. 我们仔细检查了你方退回的样品，同意他们确实存在瑕疵，原因是由于技术部门的粗心大意所致。6 After checking the matter, we found the mistake happened due to confusion of sizes made by our new worker on unusually bus

8、y season. 经过检查，我们发现这个错误是由于在这个非同寻常的繁忙季节，新员工混淆了尺寸所致。7 We discovered that the quantity shortage was due to the mistake of our shipping clerk. Please accept our sincere apology.我们发现数量短少是由于发运员的错误所致，请接受我方真诚的道歉。出口商理赔第二句：表达检查错误的原因和结果Useful expression 常用英文表达方式 1 We would like to discuss the claim issue with

9、you after receipt the inspection result. 收到检测结果以后我们将与你方商谈索赔事宜。2 I am enclosing complimentary store coupons which are redeemable for xxx product随信附上我的店铺优惠券，免费兑换XXX产品。 3 we hope you will accept the goods at an allowance of 4%.我方希望你方能接受4%的折扣 5 We agree to give you 15% off as compensation.我方同意给予15%折扣作为赔

10、偿。6 Enclosed is our check for USD1,000 to make up your losses. 附寄一张一千美元的支票，作为对你方损失的补偿。 出口商理赔：第三句：表达理赔方案 Useful expression 常用英文表达方式 7 Please return one sample of this shipment, then we can make sure the reason & advise you of our corrective action. 请回寄这次到货的样品，以便我们可以确认质量不符合的原因，并告知你方我们的纠正措施。8 On st

11、udying the misshipped item, we found the mistake happened due to the oversight of Packing Dept. in an unusually busy season. We suggest you hold the item for sale at the price of USD12 or return it to us within 10 days with freight collect. 研究错运货物事件后，我们发现其发生于繁忙季节的包装监管方面。我方建议你方将该货物留存销售，价格可以在12美元，或者在十

12、天以内，将货物退运给我们，运费到付。出口商理赔：第三句：表达理赔方案 Useful expression 常用英文表达方式 1 At any rate please accept our sincere apology for the inconvenience we have caused you & hope you will accept the above settlements.无论怎样，请我方诚挚的歉意，给你方造成诸多不便，并希望你方接受我们上述的理赔方案。2 We apologize because of having caused you trouble & w

13、ill make our best effort to solve the matter to meet your complete satisfaction.我方就给你方带来的不便诚恳道歉，并将尽我们最大的努力解决问题，以达到你方完全满意。3 Please accept our apologies again for the inconvenience caused to you and further opportunity to regain our confidence. 请接受我方的再一次道歉，给你们带来很多的不便，以及给我方这次重获信任的机会。4 Once more, accept all our apologies. We also wan