HotelMatters-generalenquiries

1、General enquiries (日常咨询)UnitUnit title （单元名称）1General enquiries2Job responsibility3Take a booking4Receiving a guest5Helping guests6Serving drinks7On the menu8Dealing with complaints and problems9Payment and check-out(日常咨询)(职位与职责)(预定咨询)(接待客人)(对客服务)(酒水)(菜单)(投诉处理)(结账)Budget HotelResort HotelCompare the

2、se two hotels. Where are they usually situated?What facilities do you expect to find at these hotels ?Which one would you like to work at? Why?1. air conditioning空调2. conference room 会议室3. en suite bathroom独立卫生间4. fitness centre 健身中心5. laundry service洗衣服务6. swimming pool游泳池7. tennis courts网球场8. beau

3、ty salon美容院9. Wi-Fi access无线接入Which of the facilities above would you expect to find at these types of hotels?business hotelluxury hotelresort hotelsmall, family-run hotel (2-star)motelsports hotel商务酒店通常位于市中心，为短期商务客人提供住宿与相关设施。豪华酒店通常是提供最高标准的服务、设备、设施的五星级酒店。度假酒店通常位于度假区。大多数客人会停留较长时间。家庭旅馆类似B&B，通常价格便宜

4、，设施简陋。汽车旅馆为驾车车提供停车场和其他设施，通常位于主干道旁。体育酒店能提供各种运动设施，如网球场、高尔夫球场、健身中心等。room type(房型)房间床位数每间可容纳的客人数single room(单人房)twin room(双人对床房)double room(双人房)suite(套房)标准的、普通的standard高级的superior豪华的deluxe112212房间分卧室和休息室。卧室内放置一张双人床 Seashore Hotel is a small, three-star hotel in Kiel. Saskia Olsen works at the reception

5、desk. She is talking to a caller who wants some information about the hotel facilities. Close your books and listen to the dialogue, and try to find out what facilities the hotel has for guests with disabilities.Words to know:three-star hotelreception deskroom servicelobbywheelchair rampThe hotel ha

6、s three double rooms with disabled facilities on the ground floor. The showers have grab rails.There are disabled toilets near the lobby.The restaurant has disabled access, and theres a wheelchair ramp at the entrance.三星级酒店 前台客房送餐服务大厅供轮椅使用的斜坡Culture 对客人的问题要用完整的回答。简单的回答，比如yes/no，在英语中听起来很生硬，不礼貌。Is the

7、re a swimming pool?Yes.Yes, there is.No.No, Im afraid there isnt. Listen to the CD. What facilities does Seashore Hotel have?laundry servicehotel baren suite bathroomsairport shuttle servicefitness centretheatre/concert ticketsWords to know:洗衣服务酒吧房内卫生间机场巴士健身中心票务laundry service hotel bar en suite bathroomsairport shuttle service fitness centre theatre/concert ticket