国家开放大学电大本科《商务英语3》2021期末试题及答案

1、国家开放大学电大本科商务英语32021期末试题及答案（试卷号：1380）交际用语（共计S分.每小聘2分）1-5超：选择正确的塔句完成下列对话，井将答案序号写在答题纸上.L Good morning. Madam?Good morning! 1 need a check to send to my publisher tn New York.A. What can ! do for you.B. What do you want to buy.C. Why do you come here.2. Thank you. I must say I have a great staff.A. I f

2、d like you to meet Joe Stcvcns< Ik f s our sales team hwd. The Sales Ideportment hast more thnn 50 employees.Ik Please allow tne to introduce my colleague to you. She is the Purchasing ManagerC. It * s n pleasure to meet you. Bcn< So you're the one responMble for thosr outstanding salc fig

3、ures P ve seen.3. What can I do for you. Madam?A. Youe <1 better remit 500 yuan in cash to my son in Beijing University.Be I'd like to remit SOO yuan in cash to my son in Beijing University.C. I'd rothcr rrmit 500 yuan in cash to my son in Beijing University.4. What nbuut the commission?A

4、. h's a general practice everywhere else.B. Of course# I'd give you our lowest quotation.C. Vm afrmri you have to tell me how large your order is going tu be.5. And could you give me your signature here?A< （）h< I don91 hove my signature with me today.Be Sorry? 1'rn afraid I didn

5、9;t quite catch that<C. What do y<iu think of my handwriting?二, 询汇皓法（共计30分,每小J» 2分）620 |«：«1读下面的句子，从A,H.C三个选顼中选出一个能境入空白处的佳选项,并将香 案序号写在答纸上6. Whrthcr you leave （own for a dny or for n week, hnving nonirthinR fun you will exnfe you and dtimuhte energy.A. h«vr been looking forw

6、ard to B will look forwnrd w（： are going to look forward W7. The majority of your body is wairr. If you donft hydnuj you're going 10 feel tired.A. marie up ofB. muck ofC. m*de from8. They tmc the money to buy the materia!* they need to make their product they then sell.A, whotB. thutC. which9. T

7、here in the Plnnnintf Department Chow Fung is lhai.A. on a charge ofB. in charge ofC. under charRc of10. Online banking developed in the late 1990s and grew more popular over the years since it cah make onefs (inJincinl life much to ninnnge.A be easyB. eaaierV. cusyIL Mr. TonAka him subiribcd Jin En

8、glish lunguage magname from <hc UnitedStates A. onBQ at12. In a soft nd I approach > the sales person tries to build trust with connumers by recommending n product a nd letting the consumers their own decisions.A. mnkeB, to makeC making13. hicAlly b negotiation should be h win-win situntion so

9、 both you and your customer will probably hiive to on Nome points*A. give tnB. give outC. give overLI. I rlcphane selling may use the Mlenpeoplr S time of uon the roadH more but * face-to («cc meeting is more effect!ve<A promotionwllyB, progrrssivelyC. productively15. I think n bu?i stop ndv

10、ertinrmcrn is a very wise choice to our productsA. Inunch <B. promotecnTnpnign16. You with the rupicl economic growth nowndnys in Chinn the logistccn industry grr«tlytA hn» extrnctrdB. is io explodeC. 1, expanding17- We work closely every Urge airline like Air China, Air France and Amer

11、ican Airlines.A withB. toC, in18. You enn apply for an AUSkcy. which means you can online with ua nndupdate your detaih online.A. transferB. transactC. transport19. 1 'd like 75 unila by the end uf the month. Could I get an before placing an order?A，commerceB, evaluationl estimate20. I usu/illy

12、get a commzjucHi of about 6% for the imports. It's a general everywhere clse<X proRTMSB. pretenseC practice三、阅读理解(共计40分，每小题4分)21-25 B：阅读短文.从A,B.C三个选项中选出一个正确答案,并将签案序号写在答II纸上。Passage 1Bein &n effective manager means knowing when to uae the right mnnngement style. Some styles for instance, a

13、re more people-orirntedt while Others lend to focus on a project or produce The mAiwgement style you sckd will depend on your people skills and knowledge# avoilable resources (like time and money) desired results# and. of course?. I he tak before you. The common nianagement styles can be summarized

14、into three categories.The participatory style is the first of its kind. Herc> it is critical to give each employee an entire task to complete. If that f s not possible make sure the individual knows and understands hss or her pan as it relates to the project or task. When people in your team know

15、 where they fit in the big picture# theyfre morr likely to be motivated to completr the task.Following that, we have the directing style. Sometimes n »ituflt:on will cn for a direct Atyle of mnnagementa Perhaps a tight deadline looms or the project involves numerous employees and requires a top

16、-down management approach. Hcrct a manager nwers five questions for the employees： What? Where? How? Why? and When? Let employees know what they need to do. how theyfre going to do iG and when the questions mut be finished.The last one is the teamwork style< If you want to speed up a project and

17、choose the best process for completing that project. managing by teamwork is the way to go. When you rnotivnte people to pool their knowledge the results may exceed your cxpecianons. O*n tcam$ can tackle problems more quickly than what you can accomplish on your own. ThuKivr-nn<bukr cnu crrntc a

18、process that you eon E)rm in other project!*.21. BcinK nn cKrcttvc Tnanngcr hm in knowing the r/htA knowledgeB，kil"C. manAHrment ttylc22. Which of the fallowing in NOT mentioned n» n focu« of diheren! nun»gament ntylct?A. People.H Cuitomers.C. Project.23. Which oi the following c

19、an11 br infcrml from the priMAgr?A. I hc mAnAgcmcni ntylc im likely to chAngc licoiu»e the munngrr hn been rcplHced.Be Fhc mAnagrcnrnt »tyle likely to chariKe becAune I he drnired reuhti hove chnnRcd.C. The nuinAKcnirnt wtyle Is likrly tt> chnngr bmiUM the avnilnblr r< ourev hnvr chn

20、nnvcl24. When people in your trnrn know where they fit in the big pidurre thry arr morelikely to beto cornplrlc I hr lnsk<A. frutitratcdIL relueiantC. inspired25. 1( you want to perd up « project nnd chuoir the brt prwr” (or completinK that project yon cun resort to.A. tcArn worktojrdown fna

21、nngement( tiKhf drncihnr26-30内&判断蛤出的m句是否正确.正琳的WMTH.MW的耳r”.并将答*写在答UtK上. PasBaec 2Accouniinn errom will happen from time to time, but rnmiy common nccountiriK miBi/ikfR can lie ovoided with proper plnnning und prcpAnition, I Icrr nrr the lop %rvrn iwrountinR mistAkvM that whould he pnid more auent

22、ion fo.(1) Not knowing your true cnh Imlnncrg Dur to thtrigs like nutomatic pnynicnu nnd lumk chnrMcfit money thut wppr/ini in your cuah drawer nnd your chrckitig account nmy olrrady br iprnte(2) Mutuknig prafitu for When you hnvc o lot of credit eudm. your vompnny rnn post biK profttA without y nny

23、 gsh.3) Pnymg bill* too woom !f your vendor* give you ihiny (Inyn to pay them* tukv it. Unlcm you get n discount far pnyitig etirly paying your bilh only when they1 rr riur improves your cotnpuny S cnnh flow.(4) AvoidiDK book keeping tAkst Nat recording and posting trannuctionH rcguUrlyIcavcm you wi

24、th a mountain of book-keeping to drill with in rhe cnd>(5) Paying accidental dividends( Every time a cor|>onition owner tkes money out of his buMinc5»e it counts as a dividends That can lend to a bigger persoruil income*tax bilk(6) Not keeping pcrM>n«l finnnees neparntr from biini

25、ncsj Mixing up btiMDrsn «nd personal money can cau?ir hookkrrpm nnd Icgol problems(7) Setting prices too lowi Know your comm before you net product or service pricrAt or you run the rink n( losing money on every Mile. A simple break even HHAlysis enn help you sc< prices at profitable level.2

26、6. Accounting mimke1、nrc inrvitiihle even with enreful handling.27. With a lot(>( cretin Milo your company nmy have no ca&h nt hnnd.2& Il is recommended not to pay bills too Aoon>29. BunincM money and pcrnanal money enn br mixed up.30. Try your b函 tu tindcruund your coms hrlorc you sei

27、 prices for yowr products or services四、写作(一篇作文,共29分)31. 根批要未写作文Suppose you are Henry. momht you boiiftht a Cnnon chgifnl rnniera from JIX com anrl found that the len didn't wotk properly. You nskvd lor a new one and found fh/«i thrre were some scratches on the screen when rhe new cnnwni arr

28、ived. You nrc writinK to cnmplain nboul it i describe the problems clcarlyi ftnk for a replacement <4 the enmeraj ask for compensation or n 10% discounTi end the complaint Irttrn试题答案及评分标准(仅供参考)一 ,交际用语(共计I。分，每小分)1 一5H；逸择正1的培句完成下列对话并将答案序号写在答腰岷上.L A2. C3. B4. C5. B二,询定与给构(共计30分网小雄2分)020 18:阅读下面的句于.从A.H.C三个选项中选出一个能填入空白处的正确逸项，并将答 案序号写在答11峨上.6. A7. U8.