BANQUETSOP Listing and OTJ Training Template

1、Crowne Plaza Lijiang Ancient Town 丽江时光皇冠假日酒店Task Number:序号:BQT-0000Department:部门:F&B Banquet餐饮部宴会厅Standard Operating Procedure标准操作规程Date Issued:发行日:07/2008Time To Train:培训时间:BANQUET SOP宴会标准操作规程Prepared By: 制订人:Review By 检阅人 :Approved By: 批准人:Page 页码 1/3SOP LISTING and ON JOB TRAINING RECORD FOOD

2、 & BEVERAGE SERVICE: CHINESE RESTAURANTName: Position Title:Position Date: Trainers Name:CODES:T = Has been TRAINED in this Standard (Trainer + Trainee both initial and date).C = Has been assessed as COMPETENT in this Standard (Trainer + Trainee both initial and date). E = Department Head ENDORS

3、ES competency assessment (Initial and date). FBS BQT SOP #T CE0001HOW TO OPEN A FUNCTION ROOM(10 minutes)如何打开多功能厅0002HOW TO OPEN / SET UP A BAR(10 minutes)如何开吧0003HOW TO ESTABLISH A STAFF BRIEFING(10 minutes)如何组织员工交接班0004HOW TO CHECK THE BUFFET(25 minutes)如何检查自助餐0005HOW TO REFRESH A FUNCTION ROOM(15

4、 minutes)如何恢复多功能厅0006HOW TO SET UP A WESTERN MEAL(25 minutes)如何摆西餐台0007HOW TO CHECK A FUNCTION ROOM(45 minutes)如何检查多功能厅0008HOW TO SET UP A COFFEE/ TEA BREAK(45 minutes)如何布置茶歇0009HOW TO SET UP A COCKTAIL TABLE(45 minutes)如何布置鸡尾酒台0010HOW TO SET UP A SET DOWN BUFFET(25 minutes)如何布置自助餐台0011HOW TO SET UP

5、 A CLASSROOM STYLE(25 minutes)如何布置课桌式会议0012HOW TO SET UP THEATER STYLE(20 minutes)如何布置剧场式会议室0013HOW TO SET UP U-SHAPE STYLE(20 minutes)如何布置U型会议台0014HOW TO SET UP HOLLOW SQUARE STYLE(20 minutes)如何布置回型台0015HOW TO SET UP CHINESE WEDDING FUNCTION(25 minutes)如何布置婚宴0016HOW TO SET UP A FASHION SHOW(25 minu

6、tes)如何布置时装表演0017HOW TO SERVE A BUFFET(45 minutes)如何服务自助餐0018HOW TO SERVE A COCKTAIL RECEPTION(35 minutes)如何服务鸡尾酒会0019HOW TO SERVE A CHINESE BANQUET(45 minutes)如何服务中餐宴会0020HOW TO REFRESH A COFEE & TEA BREAK(25 minutes)如何更新茶歇0021HOW TO PREPARE RECEPTION DESK AND SIGNBOARD(25 minutes)如何准备接待台和指示牌002

7、2HOW TO FIND OUT THE MEAL AND BREAK TIME(20 minutes)如何确定食品和茶歇时间0023HOW TO PREPARE A SIDE STATION(10 minutes)如何准备边柜0024HOW TO SERVE AN OUTSIDE CATERING(45 minutes)如何进行外卖服务0025HOW TO CLOSE A FUNCTION ROOM(10 minutes)如何关门0026BOH MAIN TENAINCE STOREROOM & PANTRY(10 minutes)库房和备餐间的维护0027BOH MAINTENAI

8、NCE LINEN(10 minutes)棉织品的维护0028HOW TO MOVE AND STACK CHAIRS(10 minutes)如何移动和叠放宴会椅0029HOW TO TAPE DOWN AN ELECTRICAL CORD(10 minutes) 如何布置线路0030HOW TO SET UP A TV & VIDEO(10 minutes)如何布置电视录像机0031HOW TO SET UP A SIDE PROJECTOR(10 minutes)如何布置便携式投影机0032HOW TO SET UP AN OVERHEAD PROJECTOR(10 minutes)如何摆放投影机0033HOW