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1、对话1 拒绝再减价C:Can you give me a discount?可以给我打折吗?S:We can offer a twenty per cent discount.我们可以给你打八折.C:But it still costs five hundred dollars.但这仍要五百元,Can you make it cheaper?再便宜一点好吗?S:I'm sorry,madam,we can't reduce the price any further.抱歉,小姐,我们不能再减了.2.We hold a one-price policy对话2 铁价不二C:It
2、39;s too expensive.Can you make it cheaper?这太贵了,便宜一点好吗?S:I'm sorry,sir.We hold a one-price policy.抱歉,先生,我们是奉行"不二价"政策的,It's against our regulations to give you a discount.给予折扣有违公司的规定.In fact,the price is reasonable for a suit of this high quality.事实上,如此优质的产品,以这个价钱出售是相当合理的了.3.We can&
3、#39;t exchange it对话3 拒绝退换C:I bought this shirt yesterday,but I want to exchange it for another pattern.我昨天买了这件衬衫,但现在想换另一款图案.S:I'm sorry,sir.We cannot exchange discounted products.对不起,先生,特价货品是不能退换的.C:Can I exchange it?我可以退换这个吗?S:Have you got the receipt,madam?你有收据吗,小姐?C:No,I've lost it.S:I
4、9;m sorry,madam.We can't exchange it without a receipt.没有,我丢了.对不起,小姐,没有收据不能退换.4.Non-refundable对话4 拒绝退款C:I bought this shirt yesterday,but the size is wrong.我昨天买了这件衬衫 但号码不对.I want to have my money back.我想退货.S:I'm sorry,sir. It's non-refundable,对不起,这货不能退,but you could exchange it for other
5、 goods with the same value.但你可以换购相同价值的货品.5.It has been reserved对话5 已被订购了C:What a cute teddy bear!I'll take this.这只玩具熊实在很可爱,我要买下它.S:I'm sorry,madam,it has been reserved.对不起,小姐,这已经被预定了,Would you like to order one?你也要订购一只吗?6.Not for sale对话6 非卖品C:What a nice statue!How much is it?这个雕像真美,多少钱?S:I&
6、#39;m sorry,sir,it is not for sale.It is only for display.对不起,先生,这是非卖品只供陈列.C:I see,but I like it very much.Could you sell it to me?但我真的很喜欢,可以卖给我吗?S:I'm afraid not,sir.恐怕不能,先生.Maybe you could find one in the antique shop around the corner.或许你可以在街角的古董店内找到.Part 9 付款方式付款方式1.Pay by cash对话1 以现金付
7、款C:How much is it altogether?合计多少钱呢?S:Let me calculate it for you,sir.The total is three hundred and sixty dollars.让我算一下,共三百六十元.C:(Takes out a five dollar note Here you are.拿出一张五百元钞货款在这儿.S:Take your five hundred dollar note.Here's your change,sir.收你五百元,这是你的找零,先生,One hundred and forty.Please doub
8、le check it.共一百四十元, 请点收.2.Pay by credit card对话2 以信用卡付款你们收美元吗?S:I'm sorry sir,we only accept Hong Kong dollars.对不起,我们只收港币.Maybe you could exchange it at the counter over there.或许你可在那边的柜台兑换港币.C:No,thanks.Then I'll pay by credit card.那不用了,我用信用卡付款吧.S:Thank you,sir.(Takes the card and gets an imp
9、rint谢谢你,先生 (取了信用卡并划卡取单Please sign here. (Checks the signature请在这儿签名.(核对签名Thank you,sir. Here's your receipt.谢谢,先生, 这是你的收据.3.Deposit对话3 订金S:I'm sorry sir.It's out of stock now.对不起,先生,这货品暂时缺货,Would you like to order one?你要预订一件吗?C:Yes,please.How long does it take?好的,谢谢.大概要多久呢?S:Probably two
10、 weeks.大约两星期,Would you like to pay for it now,or give a deposit first?你想现在付款还是先付订金?C:I'll pay a deposit.我先付订金吧.4.Pay by installments对话4 分期付款C:It's too expensive!这实在太贵了.S:You could pay by installments,sir.先生,你可以用分期付款方式购买.C:Really!How does it work?真的,那是怎样的?S:First,you pay a down-payment of fiv
11、e hundred dollars你首先付五百元的首期,then two hundred each month for twelve months.然后每月付二百元,共付十二个月.C:It sounds attractive,Let me think about it.听来很有吸引力,让我想一想.Part 10 包装运送包装运送1 Packing对话1 包装C:I'll take this pen.It's a good birthday present.我要买这支笔,这是很好的生日礼物.S:Shall I wrap it for you,sir?
12、60; C:Yes,thanks.要礼品包装吗,先生? 要的,谢谢.WIN2003服务器安全加固方案 one would you prefer,sir?A pink wrapping paper or red? 因为IIS(即?C:I like the pink paper.S:Shall I tie it with a ribbon?系上一条丝带好吗?的用户同时也是Windows 2003的用户,并且IIS目录的权限依赖Windows的NTFS文件系统的权限控制,所以保护IISWindows 2000操作系统的安全,所以要对服务器进行安全加固,以免遭到黑客的攻击,造成严重的后果。
13、你真细心.2.Pack it separately 二我们通过一下几个方面对您的系统进行安全加固: 分别包装 C:We'll take all these. .S:Thank you,sir.Would you like them to be packed separately?, 先生 . 需要分别包装吗 IIS?C:Yes,please.These站点的安全性,合理分配用户权限,配置相应的安全策略,有效的防止要的,谢谢.这两件是一组这四件是另外一组.3 系统应用程序加固,提供应用程序的安全性,例如sql的安全配置以及服务器应用软件的安全加固。 先生.3.Delivery对话3 运送
14、S:Do you need delivery sir?先生,你要送货服务吗?C:Yes,please.How much is it?1.1 除系统所在分区之外的所有分区都赋予Administrators和SYSTEM有完全控制权,之后再对其下的子目录作单独的目录权限,如果WEB站点目录,你要为其目录权限分配一个与之对应的匿名访问帐号并赋予它有修改权限,如果想使网站更加坚固,可以分配只读权限并对特殊的目录作可写权限。 1.2 系统所在分区下的根目录都要设置为不继承父权限,之后为该分区只赋予AdministratorsSYSTEM有完全控制权。 那糟糕了,我住在旺角,是二楼,但没有电梯的.S:Th
15、en I'm afraid there is a delivery charge of two hundred dollars.那要二百元运费了.C:That's fine.I'll pay for it.Can it be delivered on Monday?没问题,我付吧!星期一能送到吗?S:Just a moment,please I'll check the schedule.请稍候,让我查一下时间表.Yes,it can be delivered on Monday morning.可以,没问题,星期一早晨可以送到。Can I have your
16、name,address and phone number,sir?先生,请把姓名地址及电话号码告诉我好吗?4.Overseas shipment对话4 海外寄运C1:These tiny sets of cups and pots are very good souvenirs,aren't they,John?这些袖珍茶杯及茶壶是很好的纪念品,对吗?约翰?C2:Yes,but they are not convenient to carry,对,但它们难于携带,especially when we have to visit Singapore and Thailandbefore
17、 we get back to the States况且我们还要到新加坡及泰国游览后才回美国.S:Don't worry,madam,sir.We could pack and ship them to the States for you.放心,先生,太太,配置Program files目录,为目录之外的所有目录赋予Administrators和真的?但我怕会打碎.S:They1.5 配置Windows目录,其实这一块主要是根据自身的情况如果使用默认的安全设置也是可行的,不过还是应该进入SYSTEM32目录下,将 cmd.exe、ftp.exe、net.exe、scrrun.dll那
18、么给我们十套吧!(拿出信用卡S:Thank you very much.谢谢你16审核MetBase.bin?Here's your receipt,sir.这是你的收据.C2:Does2邮费都算在内了吗?S:Yes,sir.It邮费及手续费都计算在内了.C2:It's reasonable.When will they reach the States?启用不允许匿名访问那些东西什么时候会运抵美国?S:It takes about sixty days,sir.先生,大约要六十天.C1:A从文件共享中删除允许匿名登录的DFS$和COMCFG; Part 11 向客人道歉向客人
19、道歉1.Miscalculation对话1 找错钱启用在下一次密码变更时不存储LANMAN哈希值; ,先生.禁止IIS think I've been shortchanged.我想你找错了钱,3.本地安全策略设置: 对吗?S:Yes,sir.Oh!I'm sorry I've made a mistake.对的.噢,C:When will my name-seal be ready?我的印章什么时候才刻好?I've waited for half an hour.我已经等了半个小时.S:I'm sorry,sir.对不起,先生,Unfortunatel
20、y,the engraver hasn't shown up yet.因为我们的雕刻师还未上班,Would you mind coming back later?(One hour later麻烦你一会儿后再来好吗?C:How is my name-seal? S:It's ready,sir.我的印章怎样了? 已经做好了,先生,We're terribly sorry for the delay.非常抱歉耽搁了你的时间.3.Mistaken goods对话3 错给货物C:This pair of shoes is not what I bought.这对鞋子并非我要的
21、,I think your salesgirl has made a mistake.这对鞋子并非我要的,我想你们的售货小姐弄错了.S:I'm awfully sorry,sir.Would you show me which pair you bought很抱歉,先生,请告诉我哪一对才是你要的,I promise it will not happen again.我保证这种情况不会再发生. 4.Deteriorated goods审核对象访问失败劣质货品C:I bought a pickled cucumber from you yesterday,but I think it ha
22、s gone bad.我昨天替你们买了一瓶腌菜,但似乎是坏了.:That's most unusual.We have very strict quality control.这太少见了,我们一向有严格的品质控制,We'll exchange it for you right away,sir.我这就给你换一瓶.Thank you for bringing this to our attention.We'll look into the matter.谢谢你告诉我们,我们会深入调查的.Part 12对付麻烦的顾客1.An impatient customer 对话1
23、不耐烦的顾客审核特权使用失败 !You're too slow.Could you let me pay first?快点,你太慢了,能给我先结帐吗?I've only got a few items.S:I'msorry for keeping you waiting,sir. 先生 , 抱歉让你久等 , But I must deal with each guest by turn. 但我必须依次为客人服务 , Please wait for a while,I'll be with you as soon as possible. 请你多等一会我会尽快处理
24、你的物品 . 2.A persistent customer. 对话 2 纠缠不休的顾客 C:I'll take this ring. S :Thank 通过终端服务拒绝登陆:加入Guests、先生,It is two hundred and fifty,please.共二百五十元.C:Here you are.Can you tell me your name? S:Jenny.这就是C、本地策略>安全选项 C:What交互式登陆:不显示上次的用户名启用真是一个好名字.珍妮,?S:I'm sorry,we can't accept customer&
25、#39;s invitation.对不起,我们不能接受顾客的邀约.C:Call me John.We're friends,aren't we?叫我约翰,我们是朋友,对吗?S:We want to be friends with all customers.我们希望成为每位顾客的朋友C:Then do come out tonight.那今晚一定来哟.S:May I bring my husband too,sir?先生,我可以带我先生一起来吗?3.A nit-picking customer对话3 吹毛求疵的客人C:Can I try this on? S:Sure,mada
26、m.我可以试试这个吗? 当然可以,.C:(Tries it on It's fine. Can you give me a new one?穿上后唔!挺不错,给我一件新的好吗?S:They're all new,madam. C:But I want a packed one.这都是新的,小姐. 我想要未拆包装的新货.Sa moment,please.I'll check it for you.Here you are.请稍等,让我查看一下.账户锁定C:打开检查这件颜色好像有点不一样.:I think it's due to the lighting. Woul
27、d you come here and check again?我想这只是因为灯光问题,请你来这边看好吗?C:I don't think so. Can you give me another one?我不认为是这样,给我再拿一件可以吗?S:Certainly,madam. Here you are.当然可以. 给您.C:See,the hemlines are uneven.Please give me another one.看,缝边不平整,请再给我换一件.S:I'm sorry,it's all we have,madam.对不起,小姐,我们就只有这么多了.C:T
28、hen I'm not going to buy.那么我不买了.S:I'm sorry I couldn't be of any help,madam.小姐,很抱歉不能帮忙Part 13 处理顾客投诉处理顾客投诉1.A rude salesgirl对话1 态度恶劣的售货员S:Is there anything wrong,sir?有什么问题吗,先生?Cdefaultttl reg_dword 0-0xff(0-255 十进制,默认值128 5.3 防止syn洪水攻击I wonder what kind of service you are pro
29、viding.我不知你们究竟在提供什么样的服务!S:Would you please come to my office and tell me what happened?synattackprotect reg_dword 0x2(,详细告诉我发生什么事好吗?C:(In the office It's the girl in the jewellery department.在办公室内 那个在珠宝部门的女孩,I told her to take out a necklace. She's just ignoring me.我叫她给我看看一条项链,她竟然对我视若无睹.S:(C
30、alls the girl in and listens to her explanation I'm sorry,sir,召见那女孩及听取她的解释后对不起,先生,but I'm sure she didn't mean it.我肯定她并非故意为难你的,She just didn't understand you correctly.她只是没听懂你的意思.C:But why didn't she ask for help?那为何她不找人协助呢?S:I'll remind her.We're terribly sorry for upset
31、ting you.我会提醒她的,非常抱歉令你不快.2.Wrong price对话2 价钱不对C:Why seventy dollars? You've marked fifty on the shelf.为什么是七十元? 货架上的标价只是五十元.S:I'm sorry,madam.It's the price shown on the computer.对不起,小姐,应该按电脑显示的价钱.C:That's cheating.I'm only buying it because you offer a special price.那简直是欺骗. 我是因为有
32、特价才买的.S:Just a moment,please I'll get the manager.请等一下,我找经理来.M:Can I help you,madam?有什么能效劳吗,小姐?C:Your price on the computer didn't match with the one marked on the shelf.你们在电脑上的价钱跟货架上的不一致.M:(Checks the prices I'm extremely sorry, madam.核对价钱后,非常抱歉,小姐,We forget to remove the sales tag.We
33、39;ll charge you the reduced price.5.6不支持Sorry to have troubled you.抱歉给你带来麻烦.3.Complaints by phone对话3 电话投诉C:ABC department store?I would like to speak your manager.ABC百货公司吗? 我要跟你们的经理谈谈.S:Would you please hold on?.I'm sorry,sir,our manager is not in the shop.请别挂线.对不起,先生,我们的经理不在店内,Can I do anythin
34、g for you?有什么我能效劳的吗?C:No,I want to speak to him directly.没有,我想跟你们经理直接谈.S:Just a minute,please I'll try to locate him.那么请等一会儿,我再找找他.Sorry,sir,he could not be contacted.抱歉,Would you like to speak to our supervisor? CTerminal ServerWinStationsRDP-Tcp, 你要跟我们的主管谈谈吗?V:Can I help you,sir?好的. 我能为你效劳吗?C:I've bought a TV from your company.You'
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