酒店常用英语口语：前厅部用语 txt

1、酒店常用英语口语：前厅部用语 txt.txt10有了执著，生命旅程上的寂寞可以铺成一片蓝天；有了执著，孤单可以演绎成一排鸿雁；有了执著，欢乐可以绽放成满圆的鲜花。酒店常用英语口语：前厅部用语 来源：餐饮管理 发布时间：2010年08月26日 点击数： 1195 【字体：小 大】 【收藏】 （1） Have you a reservation？ 您预订过吗？ （2） May I have your name and room number？ 您能告诉我您的名字与房间号码吗？ （3） Here is your room key. 给您房间钥匙。 （4） Please pay at the cash

2、ier's desk over there. 请去那边帐台付款。 （5） Are these your baggage？ May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？ （6） I'm afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 （7） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 （8） I'll

3、cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 （9） May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？ （10） I'm sorry， madam. We don't have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 （12） How many pieces of luggage do you have？ 请问您有几件行李？ （

4、13） Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？ （14） You can get your money changed at the cashier's Desk. 您可以去收款处兑换钱。 （15） Could you take a message for her， please？ 你能不能为我给她留信口信？ （16） Just a moment， please， sir. I'll put you through. 请稍等一下，先生。我马上为您接通。 （17） For outside

5、 calls， please press 9 first and when you hear the dialing tone， press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 （18） How would you like to make payment， sir. 先生，请问您将如何付款？ （19） Here is your change and receipt， sir. I'll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 （20） T

6、he rate of your room will be paid by your host unit while the others should be at your expense. 您的房费将由接待单位支付，而杂费则应由您自己付。 （21） How many copies do you need？ 您要复印几份？ （22） Can you give me your fax number， sir？ 请您告诉我您的传真号码好吗？ （ 还是要再等一会? 通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了, 他就会过来问你们, Are you ready t

7、o order or just a minute? 如果是已经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说 Just a minute. 或是 Wait a few more minutes. 请他等一下, 他会说 OK. I'll be back. (好, 那我等下再来. 5. Do you want to separate check? 你们要不要分开付帐? 比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说 We want to separate check. 有时他们也会主动问你, Do you want to sep

8、arate check? 或是 Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅 separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说, together 或是 one check 就可以了. 6. How do you like your steak cooked? 你的牛排要几分熟? 通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟: medium

9、, 四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用 bloody 来代替 rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次不妨试试 bloody as hell 的点法. 但请注意一下 bloody 这个字在英国英语中有点类似 fxxx 的意思, 所以除非有把握不然不要拿出来乱用. 记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要 well-done 的牛排, 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的, mediu

10、m well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下. 日 点击数： 1484 【字体：小 大】 【收藏】 前厅： 1、Have you a reservation? 您预定过了吗？ 2、May I know your name and room number? 您能告诉我您的名字与房间号吗？ 3、Here is your room key 给您房间钥匙。 4、Please pay at the cashier's desk over there 请去那边帐台付款。 5、Are these

11、your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？ 客房部 6、Housekeeping May I come in? 客房服务员，我可以进来吗？ 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I'm not disturbing you 我希望没有打扰您。 9、One moment ，madam I'll bring them to you r

12、ight away 等一会儿，夫人。 我马上送来。 10、Ill send for an electrician（ doctor） 我给您请电工（大夫）。 餐饮部： 11、Sit down， please Here is the menu 请坐，给您菜单，先生。 May I take your order， sir? 您要点菜吗？ 12、What would you like to have， coffee or tea? 您要喝咖啡还是茶？ 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 14、Service ho

13、urs are： （餐厅）供应时间是： 7：00amto 9：00amfor breakfast 早餐7点到9点。 11：30amto1： 30pmfor lunch 午餐11点半到1点半。 6：30pmto 8：30pmfor dinner 晚餐6点半到8点半。 15、Here is the bill Please sign it 这是您的帐单，请签字。 酒店销售的不仅仅是客房，还有饮食，更重要的是服务。所以熟练掌握一些常用的销售英语口语，对于提升酒店的水平有很大的帮助！ 1、What kind of rooms(foods would you like to have? 您需要什么样的房间

14、（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We'll give you a 10%(ten percent discount. 我们给您九折优惠。 4、We'll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter

15、souvenir? 请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms! 干杯！ 11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ eceiving Guests at the Airport 机场接待客人常用英语口语对

16、话 Guest ( G : Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative( AR : Yes, Mr. ? G: Im Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, Im here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your

17、first visit to China, Mr. Hilton? G: Yes. Its my very first. Im looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. Im sure I will. AR: Is this all your baggage? G: Yes, its all here. AR: We have a car over there to take you to our hotel. G:

18、 Thats fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 酒店英语欢迎问候用语 1、Good morning(afternoon, evening , sir(madam 早上（下午、晚上）好，先生（夫人）。 2、How do you do? 您好！（初次见面） Glad to meet you. 很高兴见到您。 3、How are you? 您好吗？ Fine

19、, thanks. And you? 很好，谢谢。您好吗？ 4、Welcome to our hotel (restaurant, shop. 欢迎到我们宾馆（餐厅、商店）来。 5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enj

20、oyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！ 8、*hotel, front desk. Can I help you? *饭店，前厅。您找谁？ 9、Sorry, I've dialed the wrong number. 对不起，我拨错号了。 10、May I speak to your general manager? 能和你们总经理说话吗？ Speaking. 我就是。 11、Sorry, he is not in at the moment. 对不起，他现在不在。 Would y

21、ou like to leave a message? 您要留口信吗？ 12、Pardon. 对不起，请再说一遍，好吗？ I beg your pardon. 对不起，请再说一遍，好吗？ 酒店简单英语口语 当客人向你说明什么的时候，得体的回答也很重要。下面是一些酒店服务中常用的回答用语。 1一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir.好的，先生。 2请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you w

22、aiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？ 3要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说"No."，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4道歉 如果是自己的错就说"I am sorry."如果是公司的错，就说："We are sorry.". I am very

23、sorry for the delay. 很抱歉延误了时间。 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5客人对自己说"Thank you."时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room

24、key. 这是您的房间钥匙。 Here it is. 这是您的东西。 Useful Expressions 1、Would you like to check out? 2、Sorry to have kept you waiting, This is your bill please. 3、Can I have your name and room number please? 4、What kind of credit cards have you god? 5、As a hotel policy, We accept the following cried cards. 6、Do you

25、 need receipt or bill? 7、Just a moment please. Ill write out receipt for you. 8、Ill send a bellmen up to get your luggage. 9、How would you like to pay in cash or by credit card? 10、This is your bill, please check it and sign here. 11、Here is your change and receipt. 12、May I have a print of your car

26、d, please? 13、Did you take anything from the mini-bar this morning? 14、Have you used any hotel services since breakfast? 15、Todays exchange rate is 8.19 yuan RMB for one us doller. 16、What kind of currency do you want to change. 17、How much would you like to change. 18、The rates of exchange are on t

27、he board there. 19、The rate of your room, will be paid by your host. 20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate. Conversation A C

28、ashier: Good morning. sir. May I help you? Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now? C: Certainly. Mr Bell, please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Ye

29、s, but I paid cash for is also I havent used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank you, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine

30、. C: Thank you for your coming. Please drop in again. Good-bye. B Cashier: Good morning. May I help you? Guest: Im Mr peters in room 806. Im checking out today. But my flight doesnt leave at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon? C

31、: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after12:00. G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m? C: Certainly, sir. If you speak to the bellman, hell take care of it. G: Thank you.

32、C: Its my pleasure. 宾馆洗衣服务英语口语对话 114Excuse me. Have you any laundry? 对不起，请问 有没有要洗的衣服？ 115The laundry man is here to collect it. 洗衣房服务员来这儿收要洗的衣服了。 116If you have any, please just leave it in the laundry bag behind the bathroom door. 如果您有衣服要洗，请放在浴室门后的洗衣袋里。 117Please tell us or notify in the list wheth

33、er you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back. 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫， 水洗，干洗或缝补，还要写明何时需要取衣服。 118What if there is any laundry damage? 如果你们洗衣时损坏了衣服怎么办？ 119In such a case, the hotel should certainly pay for it. 如果是这样，饭店当然应该赔偿。 120Could you

34、send someone up for my laundry, please? 请问，你们能派人来收要洗的衣服吗？ 121A valet will be up in a few minutes. 洗熨工马上就到。 122Will the color run in the wash? 洗衣时会掉色吗？ 123We'll dry-clean the dress. 我们将干洗这条裙子。 124We'll stitch it before washing. 我们会在洗之前把衬里缝好。 125When can I have my laundry back? 我何时能取回洗的衣服呢？ 12

35、6But would you like express service or same-day? 不过，您是要快洗服务还是当日取？ 127I'd like this sweater to be washed by hand in cold water. 这件毛衣要用冷水手洗。 宾馆客房服务英语口语对话 99Housekeeping. May I come in? 我是客房的，可以进来吗？ 100When would you like me to do your room, sir? 您要我什么时间来给你打扫房间呢，先生？ 101You can do it now if you like

36、. 如果您愿意，衷诰涂梢源蛏?/P> 102I would like you to go and get me a flask of hot water. 我想请你给我拿一瓶开水来。 103I'm sorry that your flask is empty. 很抱歉您的水壶空了。 104May I do the turn-down service for you now? 现在可以为您收拾房间了吗？ 105Oh, thank you. But you see, we are having some friends over. 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 10

37、6Could you come back in three hours? 你能不能过3小时再来整理？ 107Certainly, madam. I'll let the overnight staff know. 当然可以，女士。我会转告夜班服务员。 108Would you tidy up a bit in the bathroom？ 请整理一下浴室好吗？ 109I've just taken a bath and it is quite a mess now. 我刚洗了澡，那儿乱糟糟的。 110Besides,please bring us a bottle of just

38、 boiled water. 此外，请给我们带瓶刚烧开的水来。 111It's growing dark. Would you like me to draw the curtains for you? 天黑下来了，要不要我拉上窗帘？ 112Is there anything I can do for you? 您还有什么事要我做吗？ 113I'm always at y our service. 乐意效劳。 语口语 有关酒店前厅接待常用的27句英语口语！ 1I'd like to book a double room for Tuesday next week下周二我

39、想订一个双人房间。 2What's the price difference？两种房间的价格有什么不同？ 3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4I think I'll take the one with a front view then我想我还是要阳面的吧。 5How long will you be staying？您打算住多久？ 6We'

40、;ll be leaving Sunday morning我们将在星期天上午离开。 7And we look forward to seeing you next Tuesday我们盼望下周二见到您。 8I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9We do have a single room available for those dates 我们确实有一

41、个单间，在这段时间可以用。 10 What is the rate， please？请问房费多少？ 11The current rate is 50 per night现行房费是50美元一天。 12 What services come with that？这个价格包括哪些服务项目呢？ 13That sounds not bad at all I'll take it听起来还不错。这个房间我要了。 14 By the way， I'd like a quiet room away from the street if the is possible 顺便说一下，如有可能我想要一

42、个不临街的安静房间。 15Welcome to our hotel欢迎光临。 16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17 Let me have a check again让我再看一下。 18The Reception Desk is straight ahead接待处就在前面。 19After you， please你先请。 20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？ 21There is a shop on the gro

43、und floor一楼有个商店。 22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。 23Can I also get some souvenirs there？也可以买到纪念品吗？ 24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。 25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？ 26We have Chinese restaurant and a westernstyle restaura

44、ntWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？ 27I'd like to try some Chinese food today今天我想尝尝中国菜。 酒店前厅英语 （一） Welcome to our hotel. 欢迎光临。 Can I help you? 我能帮您忙吗？ What kind of room would you like, sir? 先生，您要什么样的房间？ Please wait a moment. I have to check if there is a room available. 请稍等，我查一下有没有空房。 酒

45、店前厅英语 （二） Enjoy your stay with us. 希望您在我们这里住的愉快。 May I know your name and your room number, please? 我可以知道您的名字和房间号码吗？ Excuse me ,sir, could you spell your name? 请问您的名字如何拼写？ Heres your room key. 这是您的房间钥匙。 酒店前厅英语 （三） Im sorry to keep you waiting, sir. What can I do for you? 先生，对不起，让您久等了。我能为您做点什么吗？ Plea

46、se wait your turn. 请排队等候。 May I known your name, please? 请问尊姓大名？（不认识客人时用） Im sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy. 对不起，先生。我们已经客满，没有空房间。 -(Knocking at the door.-(敲门。 -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(

47、a minute,please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗? -All right.Come in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this

48、 afternoon.Will you please give me some more hot bottles and tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。 -Why

49、did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过

50、目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the n