酒店客人要求延长离店时间服务程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-904编号：_酒店客人要求延长离店时间服务程序审核：_时间：_单位：_酒店客人要求延长离店时间服务程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。酒店客人要求延长离店时间服务程序Objectives目的* To provide hospitable service to all guests对所有客人提供人性化的服务。Policy Stateme

2、nt政策阐述It is the hotels policy to accommodate requests for an extension of check out time whenever possible and reasonable.该政策是用来随时尽可能合理地满足客人要求延长离店时间要求的。Procedures程序1. Inform the guest that the hotel has introduced a 24-hour stay period (guest checks in at 15:00 hours, guest also has the right to che

3、ck out at 15:00 hours the next day)通知客人,其已经住店一天（客人入住时间是15点，以及经过一晚后在第二天离店）。2. -If the guest requests to stay longer than the 24-hours, a late check out until 18:00 hours can be granted with no extra charge如果客人要求延迟逗留的时间超过24小时，在不超过18时的免费逗留是可以接受的。3. -If the guest wishes to check out later than 18:00 hou

4、rs the guest will be charged half of their daily room rate.如果客人要求延迟离店超过18时时，则客人需要加付费半天的房费。4. A Miscellaneous Charge Voucher needs to be opened for the late check out charges ask the guest to sign to avoid misunderstanding.其他杂费的付款凭证需要对延迟离店的客人开单要求客人签字以避免误会。Remarks:备注*-If the room situation is tight, ask colleagues or relatives to check out all rooms but one usually a late check out room is only used to fresh up before leaving for the a