服务英文关键词

1、关键词公司业务序号中文名称英文名称缩写1中国移动通信集团公司China Mobile Communications CorporationCMCC2中国移动通信集团北京有限公司China Mobile Communications Corporation, Beijing Co., Ltd3全球通GoTone4动感地带M-ZONE5神州行Easy-Own6神州大众卡Easy-Own Crowd Pleaser Card7营业厅Service Hall8客户服务热线Customer Service Hotline9充值卡Recharge card基本业务序号中文名称英文名称缩写1呼叫保持Call

2、 Hold2主叫（来电）显示Calling ID3来电显示Caller ID4主叫隐藏Caller ID Blocking5呼叫（来电）转移Call Forwarding6呼叫（来电）限制Call Barring7呼叫（来电）等待Call Waiting数据业务序号中文名称英文名称缩写1GPRS业务GPRS Service2随e行E Card3彩信MMS Service4WAP业务WAP Service5传真业务Fax Service特服&增值业务序号中文名称英文名称缩写1飞信业务Fetion2点对点短信SMS3彩铃Ring-Back Tone4MMS彩信业务Multimedia Me

3、ssaging Service5手机报Mobile Newspaper/Mobile Paper6移动秘书Mobile Secretary7位置服务Location Service8来电提醒Call Minder Service9全球呼Mobile Paging Service10语音信箱Voice Mailbox11号簿管家Personal Information Management Service12手机钱包Mobile Wallet Service13全球定位系统Global Positioning System (GPS)14中文秘书Chinese Secretary Service

4、15会议电话Conference Call Service16一卡两号Two-in-One SIM Card Service for Hong Kong营业服务序号中文名称英文名称缩写1入网Network Access2重入Network Re-access3过户User/Subscription Transfer4销号Number Cancellation5非户主Non-subscriber6更名Name Alteration7改号Changing Number8停/开机Suspension/Activation of Service9补/换卡Card Renewal10报停Suspensi

5、on of service11服务密码Service password12重开Reopen13销户number cancellation14租机Mobile Phone Rental15邮寄业务Posting/Mailing Service16话费交纳Bill Payment17话费预存Advanced Bill Payment18解锁Unlock19话费帐单详单查询Itemized Bill Inquiry20更改用户资料Alteration of Customer Profile21携号转套餐Package/Plan Transfer with the Original Number22电

6、子免填单Electronic Non-Written Form23身份证ID Card24文官证Civil Official ID25离退休证Certificate of Retirement26驾照Driver license27军官证Military ID28护照Passport29代办人The Entrustee/chargé d'affaires/Agent30营业执照Business License31营业时间Business Hours/ Service Hours32手机Mobile phone/Handset/Cell phone33移动电话Mobile Ph

7、one34手机号码Mobile Phone Number35手机型号Mobile Phone Model36机主姓名Subscribers Name/Mobile Phone Owners Name37增值业务Value-Added Service38更改业务Change Services/Alter Services39营业网点Service Hall/Business Outlet40客户接待室Customer Reception Room41有效证件Valid Certificate42财务四方章Financial Cubic Seal43单位证明Certification of an

8、Organization/Company/Business44单位财务章The Financial Seal of an Organization45营业执照副本原件Original Duplicate of Business License46单位用户盖公章Official Seal Required for Organizations47业务受理单Service Handling Form48凭机主身份证According to Mobile Phone Owners ID49凭服务密码According to Service Password50缴费网点Payment Network51

9、手续Procedures52账户Account53发票Invoice/Receipt54清单Detailed List/Call List55账单Bill56手机维修点Mobile Phone Maintenance Network57帐日期Expenditure Presentation Date/Billing Date58托收日期Collection Date59缴费方式Terms of Payment60期限Expiry date61托收Collection62话费帐单Wireless Phone Bill63长途通话清单Detailed Long Distance Billing L

10、ist64违约金Penalty/Breach of Contract Fee65欠费Fees Owed66服务投诉Service Complaints67网络投诉Network Complaints68业务投诉Business/Operation Complaints69信息费Information fees70预付话费Prepaid Calling Charges71实时扣费Real Time Fee Deduction72划扣Deduct73提醒短讯Short Message Warning/Reminder74业务宣传短讯Short Message Service Promotion75

11、自助渠道Self-Service Channel76国际直拨长途功能International Direct Dialing (IDD)77国际漫游International Roaming78服务协议Service Agreement79漫游自动搜网Automatic Search of Network While Roaming80手机电力弱Low Battery Power81SIM卡已经报废SIM Card Disabled82返回上一层菜单Back to the Previous Menu83请参阅手机使用说明书Please refer to the instruction manu

12、al of your mobile phone84损坏Damage85操作失误Incorrect Operation全球通会员俱乐部序号中文名称英文名称缩写1全球通VIP健康俱乐部GoTone VIP Health Club2VIP高尔夫俱乐部VIP Golf Club3钻、金卡客户10086VIP优先接入特色服务Diamond and Gold Card carriers have priority access to special services via 10086 VIP4贵宾卡客户VIP Card Customers5银卡客户Silver Card Customers6钻石卡客户D

13、iamond Card Customers7金卡客户Gold Card Customers8消费积分Consumption Bonus Points9在网时间积分Bonus Points from Time Spent Online10信用积分Credit Score Bonus Points11奖励积分Bonus Point Prizes12俱乐部活动Club Activities13商家优惠Enterprise-based Discounts14易登机服务Easy Boarding Service15专用快速通道Free Express Check-in & Boarding Se

14、rvice16登机休息室VIP Lounge17登机Check-in18行李托运Luggage Check-in19上网Internet Access20预定/预约Reservation21接机服务Pick-up Service22只限于本人使用Privileges are Limited to Individuals Personal Use Only23积分Bonus Points24积分计划Bonus Points Plan25消费Consumption/Spending26里程Mileage27兑换Exchange bonus points资费业务词汇序号中文名称英文名称缩写1GPRS

15、套餐方案GPRS Plan Scheme/Solution2GPRS标准资费GPRS standard tariff3GPRS5元套餐GPRS 5 yuan Plan4GPRS100元套餐GPRS 100 yuan Plan5畅听88套餐Free Incoming Call/Smooth Listening Plan6商旅优惠计划-6868 yuan Discount Business Travel Plan7商旅优惠计划-168168 yuan Discount Business Travel Plan8资费套餐Tariff Plan912593越洋新干线12593 Trans-Atlant

16、ic Express10基本月租费Basic Service Monthly Fee11套餐月租费Discount Plan Monthly Fee12通话费Call Charges13免费业务Free Service14预付费业务Pre-paid Service15违约金Overdue Fine/Late payment Fee/Delay Penalty16漫游费Roaming Charge17未付话费Outstanding Amount18本地基本话费Basic Charges for Local Calls19托收Collection on a Commissioned Basis20

17、新业务费New service fees21国内漫游基本费Basic Charges for Domestic Roaming22国内长途费Domestic Long Distance Charges23国际长途费International Long Distance Charges24国际漫游费International Roaming Charges25IP国内长途费Domestic IP Long Distance Charges26IP国际长途费International IP Long Distance Charges27港澳台漫游费Roaming Charges in Hong K

18、ong, Macao and Taiwan28港澳台长途费Long Distance Charges in Hong Kong, Macao and Taiwan29增值服务费VAS (Value Added Service) Charges30中文秘书功能费Chinese Secretary Service Charges31来电显示功能费CLID (Calling Line Identification/Caller ID) Service Charges32语音信箱功能费Voice Mailbox Service Charges33GPS服务费GPS Service Charges34手机钱包通信费