民航实用英语之值机柜台电子教案

1、精品文档民航实用英语之值机柜台民航实用英语之一一在值机柜台UNITTHREEATTHECHECK-INCOUNTER第三单元在值机柜台DIALOGUE11ATTHECHECK-INCOUNTER(1)S:hello,Sir.Pleaseshowmeyourticketandpassport.P:Certainly.Hereyouare.S:Haveyougotanybaggagetocheckin?P:Yes,justonesuitcase.S:Wouldyoupleaseputyourbaggageonthebelt.P:OK.S:Whatkindofseatdoyouprefer?P:Aw

2、indowseatisbetter.ThisisthefirsttimeformetocometoChina,youknow?AndthatismyspecialtriptoChinatowatchtheOlympicfootballmatches.Duringflight,Icanlookatthemountains,rivers,seas,lakes,oceans,andespeciallytheGreatWallfromtheaircraft.Thatwillbeawonderfulmemoryforme.S:Oh,Isee.Hereareyourboardingpassandbagga

3、gecheck.Yourseatistawindowseatinthenonsmokingsection.P:That'sgreat.Ihatesittinginthesmokingarea.Thankyouverymuch.S:It'mypleasure.Bye!对t11-在值机卞I台(I)职员：您好！请出示护照和机票。旅客：当然可以。职员：您有行李托运吗？旅客：有一个衣箱需要托运。职员：请您把行李放在传送带上。旅客：好的。职员：您喜欢什么样的座位？旅客：最好是靠窗的座位。你知道这是我第一次到中国来，我是专程到中国来看奥运会足球比赛的。所以，我想在飞行途中，再观看一下沿途的江

4、、河、湖、海、大洋特别是长城。对我来说，那将是一个美好的记忆。职员：好，我明白了。给您登机牌和行李牌。您的座位是在无烟区靠近窗口的座位。旅客：真是太好了。我不喜欢坐在吸烟区。谢谢你！职员：这是我应该做的。再见！DIALOGUE12ATTHECHECK-INCOUNTER(2)S:Goodmorning!WhatcanIdoforyou?P:Yes,IwouldliketocheckinforDalianbyCA953.S:WouldyoupleaseshowmeyourticketandIDcardplease?P:Ihaveanelectronicticket.S:Ok,pleaseshow

5、meyourIDcardplease.Hereweare,Ihavegotit.Yes,youhaveareservationforDalianbyCA953,sodoyouhaveanycheck-inbaggage?P:No,thankyou.S:Windowseatoraisleseat?P:Anaisleseat,please.S:OK,yourseatis11c.YourflightwillboardthroughGateNo.23th,pleasehavearestinthatwaitinghall.Andpayattentiontotheannouncements,please.

6、P:Iwill.Thankyou.S:Haveanicetrip.对t12-在值机卞g台（II）职员：您好！旅客：我想办理国航953航班去大连的手续。职员：请您出示机票和身份证。旅客：我买的是电子客票。职员：那么请您出示您的身份证，我找到您订的国航953航班前往大连的纪录了，请问您有托运行李吗？旅客：没有。职员：您喜欢靠窗口还是靠过道座位？旅客：靠过道座位。职员：您的座位是11c,您得航班将在23号登机口登机，请您在23号登机口休息候机弁请您注意听广播。旅客：我会的。谢谢！职员：希望您有一个愉快的旅途。DIALOGUE13ATTHECHECK-INCOUNTER3）S:Goodmorning,

7、pleaseshowmeyourpassportandplaneticket.P:Hereyouare.S:Thankyou.Doyouhaveanyspecialneedsorseatingrequests?P:Iwouldlikeaseatnexttotheaisleifpossible.S:Iwillarrangeitforyou.Doyouhaveanybaggagetocheck-in?P:Yes.Ihavetwopiecestocheck-in.S:Pleaseputthemonthescale.Isthereanythingfragileinside?P:No.S:ShallIc

8、heckedyourbagstoyourfinaldestination?P:Yes.S:Hereisyourboardingcardandbaggagetag.Pleaseproceedtothesecurityarea.Haveaniceflight.P:Thanks.对t13-在值机卞M台（III）职员：早上好，请您出示您的护照和机票。旅客：给您。职员：谢谢，请问您有什么特殊要求或者是对座位有什么要求吗？旅客：可以的话我想坐在靠近过道的位子上。职员：我会给您安排好的，请问您有托运的行李吗？旅客：我有2件行李要托运。职员：请您把托运行李放在传送带上，行李里有易碎物品吗？旅客：没有。职员：请

9、问您的行李时直接托运的目的地。旅客：是的。职员：这是您的登机牌和行李牌，请您往里走去安检处，祝您旅途愉快。旅客：谢谢！DIALOGUE14ATTHECHECK-INCOUNTER(4)P:Excuseme,miss.IwouldliketocheckinforFlightCA1345.S:Ok,showmeyouticketandIDcardplease.P:Ihavebookedanelectronicticketonthatflight.S:Then,justgivemeyourIDcardplease.P:Hereyouare.Ithankyoucanfindmyinformationo

10、nyourflightbyusingmyIDnumber.S:Yes.Oh,I'vegotit.ButIthinkIcan'tcheckinforyoureservaetioouseyostatussaidyourticketisbeingsuspended.P:Howcome!WhatshouldIdonow?S:Calmdown,please.AndIthankyoucancontacttheoriginalbookingoffice,maybetheycanhelpyou.P:Ok,Iwill.Seeyoulater.S:Seeyou.对t14-在值机卞g台(IV)旅客：

11、你好，我想办理国航1345航班的登机牌。职员：请出示您的机票和身份证。旅客：我订的是电子客票。职员：那么请您出示一下您的身份证。旅客：给你。我想你可以用身份证号码查到我的信息。职员：是的。我找到您得订座信息了，我想我现在还不能帮您办理乘机手续，因为您的订座纪录状态显示的是被挂起状态。旅客：这怎么可能啊！那我该怎么办呀？职员：您先别着急。我想您可以联系原购票地点，没准儿他们能帮您。旅客：好的。以会儿见。职员：再见。DIALOGUE15ATTHECHECK-INCOUNTER(5)S:Hello,mayIhelpyou?P:Hello,IwouldliketocheckinmyluggagetoL

12、ondon,please.S:Ok,haveyougonethroughalltheformalitiesofcustoms。P:Yes,Ihave.Whatisthefreebaggageallowanceforeachpassengertravelingonaninternationalflight?S:Accordingtotheregulations,oninternationalflights,thefreebaggageallowanceforeachpassengeris:firstclass,40kg;businessclass,30kg,economyclass,20kg.N

13、ofreebaggageallowanceisgrantedtoinfantspaying10%oftheadult-fee.P:That'smybaggage.Fourpiecesaltogether.re 50kgS:Pleaseputyourbaggageonthescaleonebyone,please.Well,theyaltogether,youboughtafirstclassseat,soyouhave10kgoverweight.P:HowmuchdoIhavetopayfortheexcessbaggage?S:Ican'tcalculateforyouhe

14、re.IamafraidyouhavetopayitattheCashieroverthere.Iwillkeepyourboardingpasshere,youcangetitwiththeoverweightreceipt,seeyoulaterthen.P:Ok,seeyou.对t15-在值机卞I台(v)职员：您好！旅客：我想把我的行李托运到伦敦。职员：您得行李办过海关了吗？旅客：是的。请问国际航班每位旅客的免费交运行李额是多少？职员：根据规定，国际航班每位旅客的免费交运行李额为：头等舱旅客可以免费托运40公斤，公务舱旅客可以免费托运30公斤，经济舱旅客可以免费托运20公斤。而按成人票价

15、的10%寸费的婴儿则没有免费行李额。旅客：这是我的行李，总共4件。职员：请您把托运的行李一件一件的放到传送带上。您的行李总重是50公斤，您买的是头等舱，您的行李超重10公斤。旅客：我应该交多少钱？职员：我现在不能给您计算。您得去那边的收款台去交款。您的登机牌在我这里，请您凭缴费凭证领取。那么咱们待会儿见。旅客：好的，再见。DIALOGUE16ATTHECHECK-INCOUNTER6）S:Mr.li,I'msorrytoinformyouthatduetoachangeofaircraftonyourflighttoday,we'llnotbeabletoofferaseatinthefirstclasscabin.Insteadwewillofferyouaeconomyclassseatintheforwardse