酒店初级英语情景对话

1、WORD格式酒店初级英语情景对话一、房务部前厅1、 Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you"下午好，我能帮您什么吗？Client (C) : Good afternoon. I m calling from BeijingForeign Trade Company. Is it possible for me to have a suite"下午好，这里是外贸公司，我想订一间套房，有吗？R: Certainly, can you give me you

2、r name please, sir"有的，先生，可以告诉我您的名字吗？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here"谢谢， WEST 先生。请问你要住多久呢？C: I ll stay here for quite a long time.我将会住很长一段时间的。R: I m glad you will be staying at our hotel for a long time.很快乐你将会在我们酒店长住。C: How much is the su

3、ite, please"请问套房多少钱呢？R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320 元。C: Does that include attendance"专业资料整理WORD格式1专业资料整理WORD格式有包括效劳费吗？R:Three hundred and twenty yuan a day, service included.320 元一天，包含效劳费。C: Meals included"餐费有包含在内吗？R: Meals are extra, not included.餐费是另外算的，不包含在内。C

4、: What services come with that"都还有些其他的什么效劳吗？R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, atelephone and a major international newspaper delivered to your room every day.您的房间有一间带空调的卧室，一间客厅，一间浴室，一台彩电，一部并且

5、每天都有主要的国际新闻报送到您的房间。C: Do I have to pay in advance"我需要提前预付吗？R: Yes, you may pay half of it. The account will be settled later.要的，您需要先预付一半，稍后会设定一个*。C: On which floor is the suite"套房在几楼呢？R: We have reserved two suites for you to choose. One is on the first floor,专业资料整理WORD格式2专业资料整理WORD格式the o

6、ther on the thirteenth floor. Both of them have a bathroom and face to the south.我们提供两个套房供您选择。一个是在一楼，另一个是在十三楼。两个套房都带浴室并且都是朝南的。C: Whats the difference between them？它们之间有什么不同呢？R: The conditions and the prices are the same. No difference。.条件和价格都是一样的，没什么不同。C: Which is quiet" I want a quiet one. I h

7、ate noise at night.哪一间更安静？R: The one on the thirteenth floor is very quiet. The room number is 1316.三楼的那一间是非常安静的。房间号是1316。C: I think I lltake the one on the thirteenth floor。.我想我还是订三楼的那一间吧。R: OK. And your arrival and departure dates"好的，那您抵店和离店的日期是？C: I dontknow, but it could be seventeen to twe

8、nty days.不知道，但是大概会住17 至 20 天吧。R: Then we can only confirm a room from the 10th to the 27th. Im afraid we wontbe able to guarantee you the room after the 27th.那我们只能确认一个房间给您，从 10 号至 27 号，恐怕我们不能保证专业资料整理WORD格式3专业资料整理WORD格式27 号之后有房间给您了。C: What if there isntany room then"是不是那之后都没有房间了？R: Dontworry, si

9、r, We can either put you on a waiting list or find you a room in a nearby hotel.不要急，先生，我们也可以将您列在等候上或者在最近的地方为您找一家酒店。C: Fine, thank you. Good-bye.好的，谢谢，再见。2、Reception接待Scene: A car pulls up in front of Landscapehotel and a doorman (Dm) goes forward to meet the guests, opening the door of the car for t

10、hem.一辆车在山水大酒店前停下了，行李员上前为客人翻开车门。Dm: Good evening, sir and madam. Welcome to our hotel.晚上好，先生女士。欢迎光临我们酒店。Mr. Bellow (B): Thanks. Good evening.晚上好，谢谢。Dm: (Opening the trunk, taking out the baggage and looking at the name on the baggage tags)翻开车后箱，取出行李并看着行李标签上的名字。I m the doorman, Mr. Bellow. So you have

11、 got altogether four pieces of专业资料整理WORD格式4专业资料整理WORD格式baggage"我是这儿的行李员， BELLOW 先生。您一共有四件行李是吗？B: Er Maybe five, Margaret (M)嗯。可能有五件吧， MARGARET 。Dm: Five" Oh, sorry. Let me have a check again.五件？对不起，我再检查一次。M: Oh, no, Henry, Always poor memory! Weve got only four.不是的， HENRY ，你老是健忘，我们只有四件行李的。

12、B: I see. 我知道了。(To the doorman) Sorry, boy, Youre right. Four pieces.对行李员说：对不起，你是对的，我们只有四件行李。Dm: Never mind, Mr Bellow. The Reception Desk is straight ahead. Afteryou, please.没关系。BELLOW 先生。总台就在前面，您先请。B: Yes, thank you. 好的，谢谢。3、 Inquiring Information询问Receptionist (R) : Good afternoon, sir. 下午好，先生。Mr

13、 Bellow (B) : Good afternoon, Could you please mail a letter for me"下午好，你能为我寄一封信吗？R: Yes, Have you stuck on the stamps yet"好的，请问邮票贴了吗？B: No. I need to buy some. 还没有，我得去买一些。R: (Looking at the letter) is it to San Francisco"专业资料整理WORD格式5专业资料整理WORD格式看着信件这是寄到圣弗兰西斯科的吗？B: Yes. And I d like

14、to send it by ordinary air mail.是的，我想就普通的航空邮寄就可以了。R: (Weighing the letter on the scales) Two yuan and sixty fen。将信件称重 2.6 元。B: Overweight" 超重了吗？R: Yes.是的。B: Two yuan and sixty fen. 2.6元(60 分=6 角)R: thank you. Here it is 给你，谢谢。(Giving the money).付钱R: Here are your stamps. Please stick them on to

15、gether with the air mail sticker on the front of the envelope.这是您的邮票，请将它们和航空信件的标签一起贴在信封的前面。B: All right. One more thing, I want to send a telex and a fax to New York. Can you arrange it for me"好的，还有一件事，我想发一份电报和一份到纽约，你能为我安排一下吗？B: Oh, yes, sir. We have telex and fax service in our hotel. Would yo

16、u please go to the business centre" You can send your telex and fax there.可以的，先生。我们酒店吸提供电报和效劳。您可以在那儿发电报和。R: Well, I llbe going there. Thank you for your information.专业资料整理WORD格式6专业资料整理WORD格式好的，我这就过去。谢谢你提供的信息。B: You are welcome. 不客气。4、Dealing with leaving Procedure办理离店手续Bell Captain (BC): This i

17、s the Bell Captains Desk. May I help you"这里是礼宾台，有什么可以帮到您的吗？Guest (G): I m going to check out soon. Could you pick up my luggage,please" 我要退房了，你能上来拿行李吗？BC: Certainly, sir. May I have your room number, please"可以的，能告诉我您的房间吗？G: Yes. Its 2932. 。好的， 2932 房。BC: Room 2932.We will send a bellm

18、an immediately. Could you wait in your room, please"2932 房，我们会马上派一名行李员上去，您在房间里等，行吗？Bellman (B): Good morning, sir. Ive come for your bags.早上好，先生，我是来帮您出行李的。G: Thank you. Could you take these two suitcases, please" Ill bring theshoulder bag with me.谢谢，你帮我拿这两个行李箱好吗，我拿背包。B: Certainly, sir. Two

19、 suitcases" 好的，两件行李箱是吗？G: Yes. 是的。B: Is there anything valuable or breakable in them"里面是否有贵重物品或者易碎物品呢？专业资料整理WORD格式7专业资料整理WORD格式G: No. 没有。B: This is your claim tag, sir. We will keep your bags at the Bell Captains Desk. Could you pick them up there, please"这是您的行李标签，我们会将行李放在行李台。您到那儿取行李好

20、吗？G: Certainly. 好的。B: Thank you, sir. 谢谢您。5、Smiling welcome微笑相迎Scene:The Smiths (G)emerge from a lift.Afloor attendant (FA)meetsthem in the corridor. Smiths 一家人从电梯里出来， 一个楼层效劳员在通道迎接他们。FA:(Smiling)Good morning,sir and madam.May I show you to your room"微笑早上好，先生、女士们。我可以带你们到房间吗？G:Yes,please.Here is

21、our room key好.的，请。这是我们房间的钥匙。 FA:Please come this way.(after a while)Here we are. After you,sir andmadam.(The FA opens the door, they enter the room.)这边请一会儿后。我们到了，你先请，先生女士们。 效劳员翻开门，他们进房间了。G:Thank you. When will our baggage arrive"谢谢你，我们的行李什么时候送上来。FA:The bellman will take it up soon.行李员一会就会将行李送上来

22、的。专业资料整理WORD格式8专业资料整理WORD格式G: Very well.非常好。(The bellman comes with the baggage and knocks at the door.行)李员将行李送上来了并敲门B:May I come in"Your baggage is here.我可以进来吗？你们的行李送到了。G:(opening the door)Oh,goode in, please.开门好的，请进。B:Four pieces altogether.Is that correct"总共 4 件，是吗？G:Yes, thank you是.的，谢

23、谢。B:You are welcome.不客气。6、Dialog A. checking in a Guest登记住店Scene: Mr Smith has just arrived at the hotel. The receptionist(R) isreceiving him.史密斯先生刚到旅馆，接待员正接待他。R: Good afternoon, sir, May I help you"下午好，先生，我能帮得上忙吗？G: Good afternoon,Id like to have a single room here.下午好，我想要一下单间。R: Do you have a

24、ny reservations, sir"先生，您有预定吗？G: Yes, I made a reservation two weeks ago是.的，我两周前预定了。R: May I have you name"您贵姓？G: John Smith. Mr Smith.约翰史密斯。R: Just a minute, Mr Smith. Ill check the arrival list.专业资料整理WORD格式9专业资料整理WORD格式史密斯请稍等，我想核对一下到达。Yes, we do have a reservation for you. Mr Smith, you

25、d like to have asingle room for three days. Am I correct"是的，我们确实有一个预订是您的。 史密斯先生，您要一个单间三天，是吗？G: Yes.是的。R: Well, would you please fill in this form"好的，请填下这X表格好吗？G: All right. Here you are. Is everything all right"好的，给你，我填的对吗？R: Let me see , Name, Address, Nationality, Forwarding address

26、, Passport number, place of issue, Date of departure and Signature.Thats all right. Thank you.May I have a look at your passport ,sir"我看看，*，地址，国籍，转递地址，户照，发行地址，离开日期和签名，可以了，谢谢。我能看下你的户照吗先生？G: Here you are.给您。R: Thank you. (He gives it back after checking.) Here you are.谢谢。看完后还给了他。还您。Mr Smith, you

27、room number is 1820, and here is your roomkey. Theroom rate is US $ 60per night.史密斯先生，你房间的是1802，这是钥匙，房价是每晚60 美专业资料整理WORD格式10专业资料整理WORD格式元。G: very well. 好的。R:Now, the bellman will help you with your baggage and show you to your room.现在，侍者将帮您拿行李，带你去房间。G: Thank you.谢谢。R: You are welcome. Hope you will

28、enjoy your stay with us. Good-bye.不用谢，希望您和我们相处得愉快，再见。7、Dialog B. Receiving a Tour Group 团体登记Scene: Mr Smith, a tour director, comes up to the Front Desk and speaksto the receptionist.史密斯先生，是旅行团的经理，来到前台和接待员说话。R: Good morning ,sir. What can I do for you"早上好，先生，需要帮助吗？G: Good morning. I m John Smit

29、h, the tour director of the International Travel Agency. We made a reservation for 10double rooms last month.早上好，我是约翰史密斯，国际旅行机构的经理，上个月我们预定了 10 间双人间。R: Nice to see you, Mr smith, Would you please wait for a minute" I ll check the arrival list, Yes, we have your reservation. Youd like to have 10

30、double rooms for two days.很快乐见到您，史密斯先生，请稍等片刻，我查看一下到达，专业资料整理WORD格式11专业资料整理WORD格式是的，有您的预定，您预订了两天的10 人间双人房。G: Yes, Well stay here for two days.是的，我们会呆2 天时间。R: Have you got a group visa"您有团队签证吗？G: Yes here it is有.，在这。R: May I take a copy of it"我能复印一下吗？G: Yes,please可.以。R: Sorry to have kept you

31、 waiting. Here you are. Now would you please fill in this form" 让您久等了，给您。能填下这X表格吗？G: All right. Here you are.好的，给您。R: Thank you. Well give you 10 rooms, from Room 501 to Room 510.here are the room keys. The bellmen will take your baggage up toyour rooms later.谢谢，我会给您10 间，从 501 到 510，这是钥匙。稍后行李员会

32、帮您把行李拿到房间。G: thank you.谢谢R: You are welcome. Hope youll enjoy your stay with us. Good-bye.不用谢，希望您和我们相处得愉快，再见。G: Good-bye.再见。8、Dialong A. Booking AirTickest 预订机票Scene: Mr Black wants to visit Beijing. He is booking the tickest at theBell Captains (B) desk.布莱特先生想去参观，他正在行李员领班那儿预定机票。专业资料整理WORD格式12专业资料整理

33、WORD格式B: Good afternoon, sir. May I help you"下午好，先生，需要帮助吗？G: Yes. My wife and I would like to go to Beijing by plane on Friday. Can you get the tickets for me"是的，我妻子和我星期五想乘飞机去，您能帮我买票吗？B: May I know your name and room number"您的*和房号是多少？G: Bill Black. Room 976. 比尔，布莱克， 976 房间。B: what tim

34、e would you like to leave"您想要什么时间走？G: Early in the moring, if possible.如果可能的话，明早赶早。B: (He checks the plane timetable) Will 7:15 be all right"查看航班时间 7：15 可以吗？G: Yes, that will be fine.好的，可以。B: Just a moment,I llcall the airline to see if there are tickets for you.稍等，我打个给航空公司看看是否有票。(a few mi

35、nutes later)Sorry to have kept you wiating. I ve booked two tickests for you， Please come and collect them here tomorrow morning.久等了，我为您预定了2 X票，请明天早上到这来核对。G: Thank you, How much do I owe you for the tickets"谢谢，票价多少？B: It s1600 yuan.1600 元。G: Shall I pay you now"现在付给您吗？B: You may pay me whe

36、n you get the tickets您.拿到票再付给我钱。G: Thank you.谢谢。专业资料整理WORD格式13专业资料整理WORD格式B: Youre most welcome. Good-bye真.的不用客气，再见。9、Dialong B. bidding Farewell 辞别Scene: Mr Jones (G) thanks the hotel satff for their hospitality and leavesthe hotel for xian.约翰先生感谢酒店员工的热情，然后离开酒店去西安。FA: Good morning, sir. Anything I

37、can do for you"早上好，先生，有什么需要我帮助的吗？G: Good morning. Sir. How time flies. Now we have to leave for xian.早上好，先生，时光飞逝，现在我不得不去*了。FA: what a pity! I wish you could stay longer, sir.多遗憾啊，我希望您能留下来，先生。G: We have to go. But we really enjoyed our stay in Beijing.我们必须得走了，但我们在真的相处得很好。FA: How do you like chin

38、a"你觉得中国怎么样？G: China is a country with an ancient civilization. Its great.中国是一个有着古老文化的国家，很伟大。FA: Im glad to hear that. Did you enjoy your stay in Beijing"我很快乐听到这些，你们在愉快吗？G: Yes, we did. We appreciate your service and your hospitality very much.是的，很愉快，我们非常欣赏你们的热情效劳和对我的盛情款待。FA: Thank you for

39、your kind compliment. We are glad to be at your专业资料整理WORD格式14专业资料整理WORD格式service. We all look forward to having you again at our hotel？.感谢您善意的称赞， 我们很快乐为您效劳， 我们都希望你们再次光临我们酒店。G: Yes, well come back before long.不久后，我们还会回来的。FA: May I help you with your luggage and see you off" 要我帮您提行李送您吗？G: No, tha

40、nk you. I can manage myself. Good-bye.不用了，谢谢，我会照管好自己的，再见。FA: Good-bye. Have a nice trip.再见，旅途愉快。二、房务客房1、Guiding the Guest to Their Rooms引客进房Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did youhave a nice trip" 下午好，先生女士，您们旅途愉快吗？Mr. Bellow (B): Yes, thanks. 是的，谢谢。FA: Welcome to

41、the ninth floor. I m the floor attendant. Just let me know if there is anything I can do for you.欢迎到 9 楼，我是楼层效劳员。如果有什么需要，请告诉我。B: Where is Room 908, please" 908 房在哪儿呢？FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please" It is along here.BELLOW 先生、夫人，请走好，沿着这儿走就可以了。专业资料整理WORD

42、格式15专业资料整理WORD格式Mrs. Bellow(M):Oh, how do you know our name"你是怎么会知道我们的名字？FA: It was on the arrival list for room 908.Here we are. May I have your key, please" Let me open the door for you.您们的名字在908 房的预抵上，把房间的钥匙给我好吗？我帮您们开门。B: Here it is. 在这。FA (Knocks at the door first, opens it,and precede

43、s the guests into theroom and turns on the light) This way, please.先敲门，然后引领客人进房间并开灯这边请。B: Thank you. When will our baggage arrive"谢谢，我们的行李什么时候送上来？FA: Your suitcases will be here shortly. The bellman is handling them.您们的行李马上就送上来了。行李员正在处理当中。B: Very well(Looking around the room.) 非常好环视房间FA: How do

44、 you like this room" 您觉得这房间怎么样呢？M: Oh, it looks comfortable and cozy. We like it very much.看起来很舒适。我们很喜欢。FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River.把窗帘拉开这房间朝南并面对着黄浦江，风光很好。M: Yes, how lovely it is! 是的，真的很美！专业资料整理WORD格式16专业资料整理WORD格式FA:(

45、Handing the room key to Mr. Bellow) Here is your key, Mr. Bellow.把房间钥匙交给BELLOW 先生这是您的钥匙。2、Chamber Service客房效劳 Attendant(A): Housekeeping. May I come in"客房效劳，我可以进来吗？Bellow(B): Yes, please.请进。A: When would you like me to do your room, sir"我什么时间可以开场清扫房间呢B: You can do it now if you like. I was

46、 just about to go down for my breakfast when you came. But before you start, would you do this for me"只要你喜欢，现在就可以。 我现在就在下去吃早餐了，但是在你开场清扫之前，能不能帮我做件事？A: Yes, what is it" 可以的，是什么事呢？B: I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after brea

47、kfast.我希望你去拿一个装热水的保温瓶。我吃完早餐要用热水泡这些药。A: I m sorry that your flask is empty. Ill go and get you another flaskthats full at once.非常抱歉保温瓶是空的。我马上去拿另一个装满水的的来。B: Thank you. 谢谢。3、Laundry Service洗衣效劳专业资料整理WORD格式17专业资料整理WORD格式Room Attendant(RA):Excuse me,Mr.Bellow.Have you any laundry"Thelaundryman is he

48、re to collect it.对不起，打搅了， BELLOW先生，您有在送洗的衣服吗，洗衣工现在过来收了。Mr Bellow(B):No,not now,thank you.不用了，现在不用，谢谢。RA:If you have any, please just leave it in the laundry bag behind the bathroom door.The laundryman comes over to collect it every morning.如果您有的话，只要把它们入在浴室门后面的洗衣袋里就可以了，洗衣工每天早上都会过来收的。B:Thank you. 谢谢。R

49、A: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.请在单子上面写明你的衣服是否要熨来，水洗，干洗或者需要修补，也可以告诉我们你想什么时候取回衣服。B:I see.What if there is any laundry damage"I wonder if your hotel has a policy on dealing wit

50、h it.我知道了，万一有的衣服洗坏了， 我想知道你们酒店是否的处理这方面问题的政策。RA:In such a case,the hotel should certainly pay for it. The indemnityshall not exceed ten times the laundry.专业资料整理WORD格式18专业资料整理WORD格式如果发生这样的事情，酒店肯定会赔偿的。洗衣的赔偿是不超过10倍的。B: That sounds quite reasonable. I hope theres no damage at all.听起不很合理，我希望什么破损都没有。RA: Don

51、tworry, sir. The Laundry Department has wide experience intheir work.不用担忧先生。洗衣部对他们的工作有丰富的经历。B: All right. Thank you for your information.好的，谢谢你啊。RA:Not at all. 不用谢。4、Wake-up Call Service唤醒效劳A:Good evening.This is Mr.Smith in room 505.晚上好，我是 SMITH 先生， 505 房间的。B:Good evening,Mr.Smith.What can I do for you"晚上好， SMITH 先生，有什么我可以帮到你的吗？A:I m going to Tianjinearly tomorrow morning.So I would like to request an early morning call.我明天早上一大早就要去*了。因此我想要叫醒效劳。B:Yes, Mr.Smith,at what time would you like us to call you tomorrowmorning