酒店展示房服务程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-705编号：_酒店展示房服务程序审核：_时间：_单位：_酒店展示房服务程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。酒店展示房服务程序目标·To ensure that the room will not be sold to a guest during the time the show room is needed.确保在需要展

2、示房时，其不会已经卖给客人。Policy Statement政策阐述l It is the policy of the hotel that the room requested for show room is blocked in the system and double-checked afterwards by Housekeeping.这是酒店关于要求被展示的房间被锁闭，并经过客房部的两次检查。Temporary Show Room Procedures临时房间展示程序1.The Team Member will approach the Front Desk and mentio

3、n which type of room is needed for show room.团队的成员走近前台并提及需要参观展示房。2.The Front Desk Agent will source a vacant clean room.前台员工将寻找一间干净的空房。3.Assign the room number in the computer system and place the reason as “Show Room”. This will ensure that the room is not sold or allocate to another guest.在计算机系统的房

4、号上标记并注明原因“展示房”。这样就会确保不会被卖或分配给其他客人。4. The key will be put in a key card holder and the room number will be written down钥匙将被放进钥匙盒，并记下房间号码。5. Upon completion of the show room the key card and key will be handed over to the Front Desk Agent使用完毕的展示房的钥匙将被归还给前台。6. The Front Desk Agent will unassign the roo

5、m number and calls Housekeeping to double check the room to ensure cleanliness.前台将重新分配房间号码并通知客房部反复检查房间以确保干净。7. The Senior Front Desk Agent will check all Assign Rooms on a regular basis to ensure that the inventory is accurate.前厅领班将检查所有分配的房间的顺序基础以确保目录的准确性。Permanent Show Room Procedure永久展示房程序1. If oc

6、cupancy allows, the Front Desk Supervisor / Team Leader should assign Permanent Show-Rooms (of each category), preferably on the same floor.如果入住率允许前台主管/团队代表将安排永久展示房（各个类型），最好在同一楼层。2. Housekeeping should then block these rooms as Out-Of-Service (using the Show-Room reason code).客房部将锁闭这些房间（使用展示房代码）。3.When associates request the show-room keys, they sign for the keys in thereception