培训与开发案例

1、UNIVERSITY of WALESBachelor of Arts inBusiness Administration (Hons.)Year 2Module Code BHR3Training & DevelopmentIndividual AssignmentAssignment Title: Invest In Training Technology, Case Study.Value: 50% of Total Module AssessmentDate Issued: 2008 Apr 26Submission Date: 2008 May 26 5:00pmDomino

2、 s pizza Training evaluationDomino s pizza was interested in determining whether or not a new employee could learn how to make a pazza using a computer based training method (CD-ROM).The CD-ROM application addresses the proper procedure for massaging a dough ball and strettching it to fit a 12-inch

3、pizza pan. Domino s quality standards emphasize the roundness of the pizza, an even border and uniform thickness of the dough. Traditonally, on the job training is used to teach new employees how to stretch pizza dough to fit the pizza pan.Required: Complete all of the following q uestion s and writ

4、e an essay about it:A. What outcomes or criteria should Domino s pizz a measure to determine if CD-ROM training is more effective method for teaching new employees how to stretch pizza dough to fit a 12-inch pan? Who would be involved in the evaluation?B. Describe the evaluation design you would rec

5、ommend that Domino s pizza use to determine if CD-ROM training is more effective than on the job training?In both Question A and B, write a short appendix (not more than 2 pages) providing a summary of Dartbrook. You should refer to this in the main body of your essay.Please hand in TWO physical cop

6、ies of the assignment along with one electronic version. All assignment copies are to be given to the academic department at the International College, and not to your lecturer directly.Guidance Notes for StudentsWord Length: approximately 2,500 words (2000 to 3000), for the body of the work (i.e.,

7、not including cover page, appendices, table of contents, etc.)Style: Your work should be in essay format NOT a report format as this will restrict your analysis and synthesis.Content: When identifying key models, concepts and theories you should illustrate your answer with at least 6 references from

8、 appropriate literature sources. You should include any important models with an explanation of their significance. Appropriate literature sources include textbooks and academic journals.The essay should contain: a cover page, table of contents, main body of work, bibliography, and appendices.Format

9、: The main body of your work should be typed in Arial 10 point, double spaced. There should be margins of 2-4 cm around all four sides of the page.References: Your work will include references to the work of other people (including academic publications, websites etc.). ALL such references must be c

10、orrectly attributed and referenced using the Harvard Referencing System (Please refer attachment at the end of the document).Only the Harvard method of referring to publications and of arranging references may be used.If you use an alternative system, you may be penalized. Make sure you understand t

11、he elements of the Harvard Reference system. Failure to do so may result in a penalty. A brief introduction to the Harvard system is attached below.Quotations: If you are using direct quotations from any source the quotation must be referenced using the Harvard Reference System to indicate the sourc

12、e of the quotation. All quotations are to be enclosed in double quotation marks and typed in italic (such as:" quotation ").Where extended quotations (i.e., quotations which are more than two lines of text) are used, you should format them specially: they are to be single-spaced and indent

13、ed 1cm from both the left and right margins (in addition to be enclosed in double quotation marks and typed in italic).You should not cut and paste large sections from websites books magazines etc., even if properly referenced and attributed. As a guide, your report should be at least 95% your own w

14、ords thoughts and organization. Anything less than this may result in a penalty.References: Your work may include reference to appropriate literature, websites and company promotional material as long as such references are appropriate to your discussion. Any literature should be correctly attribute

15、d and referenced using the Harvard Referencing System. A guide to using Harvard Referencing is attached. If you are using direct quotations from any source the quotation should be in inverted commas ( “ “ )and typed in italic, attributing the source in your work.Plagiarism: Plagiarism is a very seri

16、ous offence. Plagiarism is the act of incorporating the ideas or words of other persons in your own work, without acknowledging this. Any assignment not correctly attributed and referenced will fail and the student responsible will be subjected to an Unfair Practice Enquiry.Marking Criteria:1st clas

17、s Hons: work in this category should? Evidence wide and appropriate reading beyond the standard text book? Correctly identify and explain the appropriate models, concepts and theories? Demonstrate a comprehensive understanding of Training & Development issues? Critically evaluate the key issues

18、in the case? Demonstrates the ability to relate appropriate models, concepts and theories to a specific context and situation?Provide creative and practical insights into the problems and how they might be resolved?Fulfill the brief ( i.e., do what you were asked) in terms of task, format and conten

19、t? Be correctly referenced using the Harvard Standard2:1 class Hons: work in this category should? Evidence appropriate reading beyond the standard text book? Correctly identify and explain the appropriate models, concepts and theories? Demonstrates a sound understanding of Training & Developmen

20、t issues? Evaluate the key issues in the case? Demonstrates the ability to relate some models, concepts and theories to a specific context and situation? Provide accurate and practical insights into the problems and how they might be resolved? Fulfill the brief (i.e., do what you were asked) in term

21、s of task, format and content? Be correctly referenced using the Harvard Standard2:2 class Hons: work in this category should? Evidence some related reading beyond the standard text book? Correctly identify and explain some appropriate models, concepts and theories? Demonstrates a sound understandin

22、g of Training & Development issues? Evaluate or identify the key issues in the case? Demonstrates the ability to relate some models, concepts and theories to a specific context and situation?Identify and describe the main aspects of the problems and how they might be resolved?Fulfill the brief (

23、 i.e., do what you were asked) in terms of task, format and content? Be correctly referenced using the Harvard Standard3rd class Hons: work in this category should? Identify some appropriate models, concepts and theories? Demonstrates a basic understanding of Training & Development issues? Ident

24、ify some key issues in the case? Identify some of the problems and how they might be resolved? Fulfill the brief ( i.e., do what you were asked) in terms of task, format and content? Be correctly referenced using the Harvard StandardFailure: work which :? Does not fulfill the brief (i.e., do what yo

25、u were asked) in terms of task, format and content?Is incorrectly attributed and/or referenced or does not use the Harvard Standard?Is suspected to contain plagiarism of any kind (the final result will be subject to an UnfairPractice Inquiry)? Contains less than 95% original student work (measured b

26、y word count)? Is written in poor English (this means that the external/internal examiners cannot understand the assignment sufficiently well to properly assess it)If you DO NOT DO ALL THESE MINIMUM THINGS then you will fail , regardless of how good the rest of your work is.Failure: work which? Does

27、 not identify any appropriate models, concepts and theories? Does not demonstrate a basic understanding of Training & Development issues? Does not identify any key issues in the case? Does not identify any of the problems and how they might be resolvedSuch work might fail , depending on the judg

28、ment of the examiner.Harvard Reference System: Brief Introduction.In the Harvard Reference system, there are two parts:?" attributions ” , which are contained in the main body of your text,?" references” , which are notes in the Reference Section (after the main body of thetext).Both are n

29、eeded.The a attribution is used when you are writing your report as a quick way to show the reader that the ideas they are reading about can be explored in more detail somewhere else. The idea is that the attribution is small and should not interfere with their reading: it is an aid to the reader. I

30、f the reader does wish to explore some idea further (or understand the background of some idea you have mentioned), then they can go to the“ referencesection of your work and can easily find the actuala reference chinby forar in theReference Section. Each of the references in this section gives deta

31、iled information about the source which the reader should go to. The information given will allow the user to identify exactly which book/magazine/journal/etc. they should read.However, in addition to simply being a convenience for the reader, all reference systems are intended to support the idea o

32、fa intellectual honesty " and " intellectuMosebatepeople ' s ideas are built on top of other people' s id easyipodant to see the chainof thinking in order to do any proper analysis of them.You can be sure that some newidea that is persuasive and" hot" today is discovered

33、to be dead wrong tomorrow; and inthis case it ' s almost always better to note where the idea came from, and not claim it as your own.Reference SectionYou can easily find a reference in the Harvard Systems because it requires you to organize your Reference Section as follows:? Alphabetically, by

34、 authour' s family name.If you have several references from people with the same name, then for this group of references you sort them as follows:? Numerically, by date of publication.If you also need to refer to publications by the same author in the same year, then you should distinguish these

35、 different publications with a letter suffix on the year. For example,Smith, J. (1999a) 34-56Smith, J. (1999b)Smith, J. (1999c) 12-14How to succeed! ”“ After Success? ”Key Skills Today ”Journal of EntrepreneursJournal of EntrepreneursJournal of Entrepreneurs, 1(2), p.2(2), p. 42-49, 3(8), p.The attr

36、ibution in the body of your work would then refer to these asSmith 1999aetc.Individual ReferenceEach type of resource (e.g., book, journal article, website, magazine article, etc.) which you refer your reader to look at requires you to write down a different set of information so that your reader ca

37、n be guaranteed to be able to find that resource.The general format of a journal articlereference is shown below:Smith, J. (1999)“ Howto succeed! ” Journal of Entrepreneurs, 1(2), p. 34-56Author s surname and initials are listed first, followed by year of publication in brackets.Then there is the ti

38、tle of article and journal where article appears, which is underlined or in italics. Finally, state the volume and issue Number (in brackets) along with the pages where article can be located.The general format of a book reference is shown below:Bohlander, G. (2003), and Snell, S.,“ Managing Human R

39、esources, 13 thEd. ” , Dongbei Universityof Finance and Economics Press.First author ssurname and initials are listed first, followed by year of publication in brackets. After this comes the second author (if there is one).Then there is the title ofthe book in italics. Finally, state the publisher o

40、f the book.For further information, including instructions on how to cite websites , there are many excellent guides available online, including the following websites:http:/www.uwe.ac.uk/library/resources/general/info_study_skills/docs/hscguide0605.pdfhttp:/www.bournemouth.ac.uk/academic_services/d

41、ocuments/Library/ Citing_References.pdfThis addresses frequently asked questions in relation to the Harvard referencing system.AttributionIn your text, you refer to a resource (such as a book or article) only through the primary author ' s surname, and the date of publication. This matches one entr